Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
4
Sony WM-1000XM4 Ear Buds
on November 28, 2021
Posted by: Magick1
from Des Moines, IA
Gender:Female
[This review was collected as part of a promotion.] I received Sony WM-1000XM4 ear buds to try and provide my thoughts.
I found the packaging a bit disconcerting as it had prominently iPhone app and instructions predominantly. Made me feel that my android wouldn't work. Concerned. I researched if these would work with android, and I did find that they would work fine and were super simple to pair.
I got them open, and their fun outer box seems like great recyclable packaging.
The box that the ear buds come in is sturdy, compact. It has a light indicator on the front.when you pop lid open telling you how the buds charge level is. Green fully charged, yellowish orang, partially charged and red, needs to be charged before using. They will also alert you when you pop them in your ears. There is a short charging USB cord. Make sure you have an easy place to charge, as it won't stretch too far.
There are different gaskets, sleeves or if you will ear cushions, for you to select and try to see which fit best in your ears. Not all ears and ear openings are the same!
You pop them in and when you grab off charger/case, they will state fully charged when you tap to fit in the ears.
You can tap to start listening to music, movie, app. Or, you can tap to allow for noise reduction. Sometimes just having them in to block outside noises was nice.
I wasn't sure if I would like how they felt in, but I honestly got so used to them being in, I almost forgot they were in my ears.
I found the sound to be so crystal clear, the Sony quality was there. We have Sony TV, speakers, DVD player, and have for years, I had high expectations and they didn't disappoint.
Execellent quality sound, easy to pair, click to play or pause: it couldn't have been smoother orbetter or easier to use.
The sounds quality, the styling, the tap to use, quick charging and long lasting charges make these very wonderful and fun to use.
I did not jog or do exececises with these, and would be frightened to try without maybe and ear band over ears to ensure they don't fall out of my ears. They have a decent weight to them and are heavy, but you really forget they are in after a while.
Sony ear buds bring the music, action, enjoyment closer, better, and clearer than you can imagine.
Sony ear buds bring the music, action, enjoyment closer, better, and clearer than you can imagine.
Excellent product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 29, 2021
Hi Magick1, Thank you for the detailed and amazing review of your new Sony WF-1000XM4! We're glad you like the sturdy, compact, and functional charging case, assortment of earbud cushions, automatic battery level indicator, easy tap controls, excellent and crystal clear sound quality, quick charging, long-lasting battery life, and overall features of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Quality
on November 29, 2021
Posted by: pederson141
from Wisconsin
[This review was collected as part of a promotion.] I am truly impressed with the quality, design and comfort of these noise canceling wireless earbuds. I usually have a harder time finding ear buds that fit comfortably in my ears; however that has changed with these. Not only are they comfortable but the quality and sound of them is absolutely excellent. They are super easy to connect to any device through bluetooth. I love how long the battery lasts in these earbuds and how fast they charge, with only charging 5 minutes giving you at least an hour of listening time, and that you can charge them wirelessly. I really like that these are also water resistant so if i'm sweating it will not affect the quality of them. I also like that they are truly noise canceling, so many claim to be but these really are. I would definitely recommend these to anyone looking for a high quality, comfortable pair of earbuds from a well known brand as you will not be disappointed by them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 30, 2021
Hi Pederson141,
Thank you for this amazing feedback! This seems to be a review for our newest Industry Leading Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We're truly happy you're enjoying all the improvements we made on these in-ear headphones, especially exceptional comfort (with water resistance), excellent sound quality, and design of the unit. Glad to know you also like the great battery life and wireless charging that are noteworthy.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thank you so much for giving the product a perfect rating and for choosing Sony!
-Jess
Thank you for this amazing feedback! This seems to be a review for our newest Industry Leading Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We're truly happy you're enjoying all the improvements we made on these in-ear headphones, especially exceptional comfort (with water resistance), excellent sound quality, and design of the unit. Glad to know you also like the great battery life and wireless charging that are noteworthy.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thank you so much for giving the product a perfect rating and for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Great sound
on December 2, 2021
Posted by: Busymomof3boys
from Reno NV
[This review was collected as part of a promotion.] The noice canceling headphones by Sony give off great sound. They are comfy and snug to your head so it blocks out all the outside noises. They are rechargeable and charge fast.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 2, 2021
Hi Busymomof3boys,
Great! We're glad that you like the sound quality, comfort, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that you like the sound quality, comfort, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
3
Good sound but too big
on December 4, 2021
Posted by: Eve1
from NV
[This review was collected as part of a promotion.] These ear buds were really easy to connect to my phone and tv through Bluetooth. The sound is amazing and I like how I can pretty much control everything by lightly touching them. But unfortunately even with the smallest attachment they are way to big for my ears. Since they don’t fit in my ear the right way it makes them kind of heavy and uncomfortable. It’s a shame
Response from sony.comBy Sony North America Customer Support, December 6, 2021
Hi Eve1, Thank you for the feedback on your experience with your Sony WF-1000XM4 Wireless Noise-Canceling Headphones. We're glad you like the easy Bluetooth pairing, exceptional sound quality, and touch sensor control feature of the unit. We regret to hear that you feel like the earbuds are way too big for your ears.
To obtain the best fit and prevent the headsets from falling out, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
To obtain the best fit and prevent the headsets from falling out, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
1
Didn't fit
on December 5, 2021
Posted by: Ajoii
from Compton, CA
Gender:Female
[This review was collected as part of a promotion.] This particular product Sony - WH-1000XM4 Wireless Noise-Canceling Headphones, didn't fit any of my gadgets.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 8, 2021
Hi Ajoii, We are sorry to hear about the issue you are having. It would be great if you could give me just of few more details about your concern so we can find the best possible solution. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Full Name:
Sony Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
3
Not what I expected
on December 7, 2021
Posted by: Robbin S
from Kansas City, Mo
Gender:Female
[This review was collected as part of a promotion.] I received the WH-1000XM4 Wireless Noise-Canceling Headphones as a sample to review. I was expecting too much from Sony but these headphones didn’t stand up to the Sony name.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 9, 2021
Hi Robbin, we regret that the headphones didn't meet your expectations. This is definitley not the experience we'd like you to have. It seems that you have the WF1000XM4 noise-canceling Truly Wireless headphones.
We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality to your liking. It has na EQ settings that can be use to fine-tune your music. If you haven't tried it yet, please ensure to download the Sony Headphones Connect app from PlayStore app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality to your liking. It has na EQ settings that can be use to fine-tune your music. If you haven't tried it yet, please ensure to download the Sony Headphones Connect app from PlayStore app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
4
Awesome
on December 8, 2021
Posted by: Lolligloss
Gender:Female
[This review was collected as part of a promotion.] My husband needed some new earbuds because he misplaced his other pairs. I know he really likes this brand of headphones. He said the sound quality on these are awesome. Everything is clear and loud like he likes it. There’s no interference or static. Battery life is sufficient for his needs. They were easy to pair with a iPhone. He said they weren’t as comfortable as other ones he’s used. He said they always feel like they are going to fall out. I think it may be because he’s used to over the ear style. That’s the only think he didn’t like. He liked the how small they were and that they charge inside the case.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, December 9, 2021
Hi Lolligloss,
Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. To be comfortable using the headphones, you may check the notes on this help guide for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thanks for choosing Sony!
Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. To be comfortable using the headphones, you may check the notes on this help guide for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thanks for choosing Sony!
Written by a customer while visiting sony.com
Customer Rating
5
Earbuds
on December 8, 2021
Posted by: AmyS81
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] These earbuds are great. I can go several feet without my phone and still have a crystal clear phone call. They did keep falling out of my ears but that was my fault. These must go in to the correct ear or they won't stay in. Charging in the case is very easy. The included ear pieces are perfect for all different sized ear canals. Also easy to skip songs on my phone. Love them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 9, 2021
Hi AmyS81,
Thanks for sharing your 5-star review of the WF1000XM4 headphones. Each earbud comes with either a "L" or "R" mark to help you identify the correct placement. You may also find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Thanks for sharing your 5-star review of the WF1000XM4 headphones. Each earbud comes with either a "L" or "R" mark to help you identify the correct placement. You may also find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com