Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
Excellent
on November 12, 2021
Posted by: RayB
from Cleveland,Ohio
Gender:Male
[This review was collected as part of a promotion.] I absolutely love these headphones I think these are the best headphones I've ever owned.
They cancel out the noise so all you're hearing is whatever you listening to on the headphones.
The sound and bass are amazing im impressed.
They fit perfect on my head and are adjustable to fit.
And the call quality is nice and crisp and loud.
I can charge it all the way up and it lasts all day.
The best thing is that its alexa compatible.
They cancel out the noise so all you're hearing is whatever you listening to on the headphones.
The sound and bass are amazing im impressed.
They fit perfect on my head and are adjustable to fit.
And the call quality is nice and crisp and loud.
I can charge it all the way up and it lasts all day.
The best thing is that its alexa compatible.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 13, 2021
Hi RayB,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic Sound and Microphone Quality! Love!!!
on November 16, 2021
Posted by: Dela
from Oregon
Gender:Female
[This review was collected as part of a promotion.] This review is for Sony WF-1000XM4 earbuds. I am literally in awe of the sound quality, and all the features that these earbuds have. I did not realize it was possible to have such great noise-cancelling with earbuds, so I found myself amazed when I first tried them. I am even able to drown-out most sounds while at the gym. Additionally, the sound quality is amazing. Not only does music sound fantastic (I frequently listen to opera and musicals), but audiobooks are also clear, and I no-longer have any lost words (which is also thanks to the noise-cancelling).
An important feature for me is the crystal-clear call quality. I have used them to take calls from clients, and I am able to hear and understand people leaps and bounds better than through my actual phone, while also keeping my hands free for computer use. The bone-conductor sensor detects when you are speaking, and it has a "beam" microphone that truly clearly picks-up my voice. I was initially skeptical of using earbuds for work calls without a microphone directly in front of my mouth, but clients have reported that they can clearly hear me, and I have not had a single complaint from anyone while using them.
A feature that I absolutely love.... is the ability to access alexa. I have audiobooks, digital albums, play lists etc... all stored on that platform. I can now access all of that content verbally through the buds alone, without having to poke at a screen. It has been very helpful, especially while exercising, and doing chores (which is when I like to listen to books and music). I also love the long-battery life on these earbuds, and have not had any problems of losing charge while in calls, or while doing activities.
On a personal note.... previously, I was not an earbud fan in general. Partially due to comfort, but also because I had better experiences with headphones. These Sony earbuds have changed that. They are comfortable to wear (even with my small ears), and the excellent sound (and call) quality, combined with all the amazing features, have made me very happy.
An important feature for me is the crystal-clear call quality. I have used them to take calls from clients, and I am able to hear and understand people leaps and bounds better than through my actual phone, while also keeping my hands free for computer use. The bone-conductor sensor detects when you are speaking, and it has a "beam" microphone that truly clearly picks-up my voice. I was initially skeptical of using earbuds for work calls without a microphone directly in front of my mouth, but clients have reported that they can clearly hear me, and I have not had a single complaint from anyone while using them.
A feature that I absolutely love.... is the ability to access alexa. I have audiobooks, digital albums, play lists etc... all stored on that platform. I can now access all of that content verbally through the buds alone, without having to poke at a screen. It has been very helpful, especially while exercising, and doing chores (which is when I like to listen to books and music). I also love the long-battery life on these earbuds, and have not had any problems of losing charge while in calls, or while doing activities.
On a personal note.... previously, I was not an earbud fan in general. Partially due to comfort, but also because I had better experiences with headphones. These Sony earbuds have changed that. They are comfortable to wear (even with my small ears), and the excellent sound (and call) quality, combined with all the amazing features, have made me very happy.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , November 16, 2021
Hello Dela,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. We're glad you love the sound quality and comfort of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. We're glad you love the sound quality and comfort of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Amazing surrounding sound!
on November 16, 2021
Posted by: Jhinz8
from Maurepas, LA
Gender:Female
[This review was collected as part of a promotion.] These little ear buds are just the greatest little ear buds I have ever had the pleasure of owning. Just like the title states the surrounding sound is just amazing! It almost feels like I have my own personal surround sound in my ears. I just love that these work with Alexa also because all I have to do is say "Alexa what's the weather like" and she tells me before I even go outside so I know if I need a jacket or not for the day! Another thing I really love about these is the color indicator on the case when it's orange it means they need to be charged. I love that these buds are magnetic because it makes putting them away so much easier. Another feature I really love about these is my phone will tell me when they need to be charged. The app that you use with these is so easy to use! I would recommend these to anyone who loves ear buds because not only is the sound so awesome they also are noise canceling which makes for the best experience I have personally ever had from a pair of ear buds. I love that the case for these is so compact it will fit in your pocket so you can really take these with you anywhere you go! Truly the best ear buds I have personally ever owned. I love the volume also it's perfect and the pitch is not ear piercing like some other ear buds I have tried in the past. The sound is so smooth and even.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 17, 2021
Hello Jhinz8,
Thank you so much for sharing your awesome experience!
You are probably referring to our newest Wireless Noise Canceling Headphones, WF-1000XM4.
We are extremely pleased to hear you are happy and satisfied with the exceptional sound quality- especially the surround sound quality, Alexa feature, charging case size & indicator and charging notifications, Sony Headphones Connect app, outstanding noise canceling function, and overall performance of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your honest review and for choosing Sony!
- Romeo
Thank you so much for sharing your awesome experience!
You are probably referring to our newest Wireless Noise Canceling Headphones, WF-1000XM4.
We are extremely pleased to hear you are happy and satisfied with the exceptional sound quality- especially the surround sound quality, Alexa feature, charging case size & indicator and charging notifications, Sony Headphones Connect app, outstanding noise canceling function, and overall performance of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your honest review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
4
Work good
on November 22, 2021
Posted by: Jelotvk
[This review was collected as part of a promotion.] They noise canceling feature works great. I’m a little disappointed in the sound quality. I tried to adjust the setting some and still just sounds okay.
Response from sony.comBy Sony North America Customer Support, November 23, 2021
Hi Jelotvk, Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the excellent noise canceling feature of the headphones. To ensure optimal listening experience, please download the Sony - Headphones Connect APP. This will give you the ability to fine tune your music using the built-in equalizer.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Great Sound!
on November 22, 2021
Posted by: Borykua
from Snellville,GA
Gender:Female
[This review was collected as part of a promotion.] Sony Industry Leading Noise Canceling Truly Wireless Earbuds are perfect!
The design and features make them so easy to use and carry. I just downloaded the app to set up the earbuds and I love how they sound!
Easy to use and convenient on the go. Includes a charging case and extra buds.
Perfect sound and perfect brand!
The design and features make them so easy to use and carry. I just downloaded the app to set up the earbuds and I love how they sound!
Easy to use and convenient on the go. Includes a charging case and extra buds.
Perfect sound and perfect brand!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , November 23, 2021
Hi Borykua,
We appreciate the 5-star rating and we're glad you like the sound quality and overall design of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating and we're glad you like the sound quality and overall design of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Great quality headphones
on November 23, 2021
Posted by: MalinPA
[This review was collected as part of a promotion.] These are some great quality headphones, totally top notch. They are comfortable to wear for long periods of time, and the sound quality is amazing. They connected perfectly to every device I tried them with, and they're now a mainstay of my audio equipment. Sony is a great brand so I expect nothing less.
Response from sony.comBy Sony North America Customer Support, November 24, 2021
Hi MalinPA, You've made an excellent choice! We're glad you like the comfortable fit, amazing sound quality, and seamless Bluetooth connection with all your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
4
Great features!
on November 24, 2021
Posted by: Kd17
from Harborcreek
Gender:Female
[This review was collected as part of a promotion.] Great features, happy with the sound and also the noise-canceling part!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 24, 2021
Hi Kd17, Awesome! We're glad you're enjoying the overall features, excellent sound quality, and industry-leading noise canceling feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
excellent quality wireless headphones!
on November 26, 2021
Posted by: shadow85
from Boston, MA
Gender:Male
[This review was collected as part of a promotion.] Sony's WH-1000XM4 Wireless Noise-Canceling Headphones are an amazing way to enjoy high quality and smooth listening experience. They truly are noise canceling and comfortable to wear on all day long. I love the fit over my ears.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 27, 2021
Hi shadow85,
Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com