Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: Justdissappinted
from Home
Gender:Male
Verified Purchase:Yes
I have owned these for 2 years. And recently the right earbud will no longer hold a charge. I think the battery is dead,
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , July 25, 2023
Hi Justdissappinted,
Thank you for the review and we're sorry to hear what happened with the battery of your headphones. Please check this article on how to isolate the battery issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If the situation does not improve, even after following the steps provided in the article. Please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Thank you for the review and we're sorry to hear what happened with the battery of your headphones. Please check this article on how to isolate the battery issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If the situation does not improve, even after following the steps provided in the article. Please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
3
Great headphones, problematic battery life
on September 26, 2023
Posted by: Joe fly
from Phoenixville pa
Gender:Male
Verified Purchase:Yes
The battery life went from 6 hours to 2 hours on the right headphone and 20 minutes on the left after the latest update and will need to be replaced now
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , September 26, 2023
Hi Joe fly,
Thank you for reaching out to us today! We're always happy to hear from you. We're sorry to hear the battery issue with your headphones. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Thank you for reaching out to us today! We're always happy to hear from you. We're sorry to hear the battery issue with your headphones. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Written by a customer while visiting sony.com
Posted by: LCBK
from New York
Gender:Male
Verified Purchase:Yes
My original set headphones had a battery drain issue with the left headphone. I contacted Sony and they sent me a replacement unit.
The replacement Unit is defective as well but now Sony says it's out of warranty and the only thing it can be done is to send it out and see if it can be repaired.
Sony Quality Control is not what it used to be.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 21, 2023
Hi there, We are sorry to hear about what happened to your WF-1000XM4s. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:
Regards,
Carl
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: TB2714
from HOUSTON, Tx
Gender:Male
Verified Purchase:Yes
Experiencing rapid battery drain after a short time using.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 30, 2023
Hi TB2714,
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jessie
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jessie
Written by a customer while visiting sony.com
Posted by: Anonymous
from Ny
Gender:Male
Verified Purchase:Yes
Bad battery bad battery bad battery bad phone battery bad battery good phone bad phone battery good phone battery bad battery bad
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 28, 2024
Hi Chanandlerbong,
We are sorry to hear that you are having some battery issues. Please allow us to help and troubleshoot this. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
We are sorry to hear that you are having some battery issues. Please allow us to help and troubleshoot this. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Written by a customer while visiting sony.com
Posted by: NChicago
Gender:Male
Verified Purchase:Yes
Do a search online and you will see that this model has a horrible batter life problem. I can go from 90% battery to shut down in 15 minutes. Sony knows of this issue but didn't do anything about it because the issue would arise after the warranty expired.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 12, 2024
Hi NChicago, we're sorry to hear that you have an issue with the battery of your Sony unit. This is not usually the case for our wf1000xm4. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20
You can also find these links helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20
You can also find these links helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Amazing!
on November 1, 2021
Posted by: Jennylo1234
from Coram
[This review was collected as part of a promotion.] We were so excited to receive the Sony wireless nose canceling headphones. The Quality of this product is amazing. We are so pleased with the design and functionality of this product. The sound quality and noise canceling aspect of these headphones is beyond compare. I have never owned a better pair of headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 1, 2021
Hi Jennylo1234, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you appreciate the overall quality, new design, functionality, excellent sound, and industry-leading noise cancelation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
-Sam
Written by a customer while visiting sony.com
Posted by: Oyens
from Hawaii
Gender:Male
Verified Purchase:Yes
I just recently bought this beauty and I was as impressed as the headphones that i bought a year ago, all except one thing, the bluetooth connection when you received a call is good but after that the connection between two earbuds is like interchanging with each other, if you play music for example the sound like stop on the left and play on the right and so on, if you can fix this i will give you 5 star rating
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , December 3, 2021
Hello Aremlai321,
Thank you for the review. To isolate the issue, initialize the earbuds to restore factory settings. Here's the link on how to.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
If resetting doesn't work, update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00263488
Hope this helps!
David
Thank you for the review. To isolate the issue, initialize the earbuds to restore factory settings. Here's the link on how to.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
If resetting doesn't work, update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00263488
Hope this helps!
David
Written by a customer while visiting sony.com