Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
Most comfortable and best sound
on November 9, 2021
Posted by: Christie0713
from Ellerslie, Ga
Gender:Female
[This review was collected as part of a promotion.] I got the Sony WF-1000XM4 True Wireless Noise-Canceling Earbuds instead of the Sony WH-1000XM4 Wireless Noise Canceling Headphones. At first I wasn’t sure how well I was going to like them because most earbuds hurt my ears or just don’t fit right and end up not staying in my ears but these were different. These are the most comfortable earbuds ever. They come with three different size ear pieces in small, medium and large so you can pick a size that fits and feels right for you and they actually stay in place. They pair easily with any device such as phone, laptop, desktop, bluetooth radio and more. The sound is fabulous, clear and easy to control from the earbuds or via voice commands using Alexa, Google or other voice assistants. They hold a charge all day and easily charge using Qi technology. I have an iPhone and these earbuds pair easily for me to listen to my music, watch movies and more while on the go. I also pair them with my car for hands free driving. I use them for meetings in teams for work and more. With the dual microphones my voice is as clear to others on the call as theirs is to me. There are so many features I could go on and on but I’ll just wrap it up by saying these earbuds are just simply amazing. I definitely recommend them, they would make great gift for Christmas or Birthday too.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Christie0713,
Thank you for taking the time to write such an in-depth review of your amazing experience with your new in-ear headphones. Nice to hear you like the fabulous sound, comfortable fit, voice assistance features, long battery life and phone function of the unit. This is definitely a great choice for a gift idea! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and for choosing Sony! - Kris
Thank you for taking the time to write such an in-depth review of your amazing experience with your new in-ear headphones. Nice to hear you like the fabulous sound, comfortable fit, voice assistance features, long battery life and phone function of the unit. This is definitely a great choice for a gift idea! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Great ear buds
on November 9, 2021
Posted by: Jmma3227
from Fayetteville NC
[This review was collected as part of a promotion.] I'm in love with my Sony noise canceling ear buds. They absolutely do cancel out all noise. They have so many features that connect with my phone. I have never had a pair like these. They are so clean and sharp looking. I would never stray from these again.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Jmma3227,
Awesome! We're glad to know you love your new headphones particularly with its amazing noise canceling function and Bluetooth connectivity. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Awesome! We're glad to know you love your new headphones particularly with its amazing noise canceling function and Bluetooth connectivity. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Great bass, clear quality.
on November 10, 2021
Posted by: Jhmesico
from Sikeston, Mo
[This review was collected as part of a promotion.] These wireless noise canceling ear phones are amazing. From the sleek case to the headphones them selves. They’re the perfect size and I love how I can use an app that can help me decide which custom size is for my ears to make listening with these headphones very comfortable. The headphones are actually magnetic when you put them both back to back they do attract to each other. I love that when you have them in you can just swipe the left of your phone and it will change from noise canceling to ambient mode vice versa. It’s very convenient to have an app that can turn on and off your headphones as well as you can see what percentage each your phone is as well as the case. When it comes down to charging it does not take a long time to charge to 100%. Unable to work without distractions and unable to listen to my podcast with a great base as well as very clear quality ear phones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Jhmesico,
Great! We're thrilled that you are enjoying these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Great! We're thrilled that you are enjoying these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great noise cancelling feature!
on November 10, 2021
Posted by: Gymjam
from MD
Gender:Female
[This review was collected as part of a promotion.] I am the type of person who loves to listen to music, I listen to it all day. It helps me get through the monotony of my daily chores. I am married to someone who does not like to listen to music, so having earbuds is a great compromise. I also move all around the house, so earbuds make it so the music moves with me. The Sony WH-1000XM4 earbuds make my life so much easier!!!
I have an iPhone and setting up the Bluetooth was easy-peasy. It required no mental work and took less than ten min to sync (including downloading the app).
Sound quality is great. I have to applaud the noise cancelling feature. My husband was speaking to me while unknowingly realizing I had my buds in. When I popped them out, he was shocked I couldn’t hear a thing he had said (and so was I!) these will come in handy for travel and gym so I can stay focused on myself and not what’s going on around me.
They hold a great charge and I absolutely love that I can carry the super handy case with me to charge them some additional time.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 11, 2021
Hello Gymjam,
Thank you so much for your positive feedback!
This seems to be our WF-1000XM4.
It is really lovely to hear our WF-1000XM4 perfectly suits your needs and expectations. We are also thrilled to hear you are satisfied with its ease of setup & connection, incredible sound quality, industry-leading noise canceling feature, long-lasting battery life, charging case, and overall performance of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for your positive feedback!
This seems to be our WF-1000XM4.
It is really lovely to hear our WF-1000XM4 perfectly suits your needs and expectations. We are also thrilled to hear you are satisfied with its ease of setup & connection, incredible sound quality, industry-leading noise canceling feature, long-lasting battery life, charging case, and overall performance of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
4
Wonderful quality
on November 10, 2021
Posted by: luvmyboys27
[This review was collected as part of a promotion.] I had been wanting to try a new pair of ear buds as my old ones were no longer working properly. I was so excited to try these noise cancelling that were also wireless.
Very easy to connect to devices and no muffled sounds like others have. Offers crystal clear sound. My only issue was they seem to fall out of my ears easy(no matter the size of replaced rubber ear grips)
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 11, 2021
Hi luvmyboys27, we're glad you are enjoying our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. You may try using the slider to adjust the headband for comfort and grip. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
4
Great earbuds
on November 11, 2021
Posted by: klynn0808
from Mi
Gender:Female
[This review was collected as part of a promotion.] I received the WH-1000XM4 earbuds instead of headphones but I'm okay with that. These earbuds are great and they actually stay in my ears better than my previous earbuds. The only thing is I have small ears and they start to hurt after a while. So it's a good thing I don't need to use them for long periods of time. Besides that, I love these. The noise cancellation feature works great. They're great quality and phone calls and music sound awesome through them. I've tried many earbuds, including airpods and these are way high up on the list of good quality earbuds with features that actually work.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 11, 2021
Hi klynn0808,
We're glad that you like the sound quality and noise canceling function of the WF1000XM4 headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We hope this improves your experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
We're glad that you like the sound quality and noise canceling function of the WF1000XM4 headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We hope this improves your experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Love these earbuds
on November 11, 2021
Posted by: Kirsty281
from Alabama
Gender:Female
[This review was collected as part of a promotion.] The Sony Noise Canceling ear buds are awesome! The fit so well and they last a long time as well. The sound is super clear and crisp and the overall quality is amazing. I wear these all the time for listening to music, books and podcasts. Thank you Sony for another amazing product!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 12, 2021
Hi Kirsty281,
Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
-Jess
Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Work Well
on November 12, 2021
Posted by: LAjt
from Los Angeles
Gender:Female
[This review was collected as part of a promotion.] I frequently use smaller in ear headphones and people can’t see that I have them in. I love that these are a visual for leave me alone I’m working without me having to say oh I’m working.
The sound quality is fantastic and they truly cancel out other outside noises.
The sound quality is fantastic and they truly cancel out other outside noises.
I would recommend this to a friend!
Response from sony.comBy , Sony North America Customer Support, November 12, 2021
Hi LAjt, we're glad you love the design and the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com