Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
Amazing!!
on November 9, 2021
Posted by: Ashley86
from Rutherford, TN
Gender:Female
[This review was collected as part of a promotion.] These are one of the best wireless noise canceling headphones I've ever owned. You literally can't hear anything but what's coming out of your headphones. Sound quality is amazing. Was pretty easy set up. I really like the fit. These headphones are so comfortable. Would definitely recommend to anyone!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 9, 2021
Hi Ashley86,
Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, excellent sound quality, and overall features of your headphones. We're also thrilled you feel this is one of the best headphones that you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.
Thank you so much for your purchase and for the 5-star rating!
-Jess
Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, excellent sound quality, and overall features of your headphones. We're also thrilled you feel this is one of the best headphones that you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.
Thank you so much for your purchase and for the 5-star rating!
-Jess
Written by a customer while visiting sony.com
Customer Rating
4
Work well!
on November 9, 2021
Posted by: addio14
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] I am loving these headphones. Good quality and battery lasts! Perfect for working out or wearing at work. Looking forward to lots of use.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi addio14, Awesome! we are glad that you are loving the battery life and quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on November 9, 2021
Posted by: TrudyMc77
from T
[This review was collected as part of a promotion.] I love these mouse canceling headphones. I like to listen to my church service and these made it so much easier. I was able to focus without hearing the surrounding noise. They are good fit for head.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi TrudyMc77, Wow! We're thrilled you love the industry-leading noise cancelation and secure fit of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Great product
on November 9, 2021
Posted by: Kari28
from Madison,WV
[This review was collected as part of a promotion.] I am so happy to have this product. They were very easy to connect with my phone. They fit nicely in my ears and didn’t bother me at all. I was able to leave them in for hours at a time. The sound of these are amazing.. I love that they are noise cancelling. It helps when I’m studying.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Kari28,
Great! We're thrilled to hear your 5-star review of these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Great! We're thrilled to hear your 5-star review of these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great earbuds
on November 9, 2021
Posted by: Desireeg87
from AZ
[This review was collected as part of a promotion.] These Sony ear buds are worth every single penny. They have an amazing noise canceling feature. They have 3 different size ear pieces so that you can find what fits you best. They do cause some pain when left in too long. I work as a gig worker so when I am shopping orders, I put them in my ears and listen to music and I am able to talk on the phone as needed too. I would recommend these for sure!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hello Desireeg87,
Thank you so much for the 5 Star review!
You are probably referring to our WF-1000XM4.
We are extremely pleased to hear you are satisfied with the incredible noise canceling function, assortment of earbuds in various sizes- to ensure there is a great fit for all ear sizes, and overall performance of these headphones.
We appreciate your feedback. The link below explains on why do the ears hurt when putting on and wearing headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
Thank you so much for the 5 Star review!
You are probably referring to our WF-1000XM4.
We are extremely pleased to hear you are satisfied with the incredible noise canceling function, assortment of earbuds in various sizes- to ensure there is a great fit for all ear sizes, and overall performance of these headphones.
We appreciate your feedback. The link below explains on why do the ears hurt when putting on and wearing headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Easy to pair and use
on November 9, 2021
Posted by: Justus8065
from NJ
Gender:Female
[This review was collected as part of a promotion.] These are very easy to pair and use. The app can be a little tricky at first (to adjust balance, etc. to your preference), but after doing a little research, it was easy to navigate. There are also assistance on the website (and other videos around the web) to help. They are very comfortable, especially for long periods (at least three hours in one sitting for me). They don't make my ears feel hot or sweaty. They sound great for music and for use during phone calls.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Justus8065 we're glad that you like the ease of use and pairing, comfort, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on November 9, 2021
Posted by: Mcredden
Gender:Female
[This review was collected as part of a promotion.] The WF-1000XM4 is a fascinating headset. Compared to their previous versions, this one seems to be a good contender in the ANC wireless headsets in the market. 1st thing you’ll see is the size. It is small. They addressed the concerns of the size of the case from the last generation. Finally a more pocketable size. Next thing you’ll notice is the size of the headset itself. Made to be curved into your ear. The memory foam tips worked well to fit and keep it from sliding out. The only minor issue was the fit in the whole. If you have very small ear, you may have issues getting the whole headset in to stay comfy in your ear for extended periods. The ANC (Active Noise Canceling) did a good job of lowering the outside noise. Transparency mode will activate from just talking. Didn’t need to tap or go on your phone to activate it. The app was very easy to use. Allowing me to adjust settings between signal quality or connection strength quality, update headphones, setting up spacial audio, and activating its DSEE processing to elevate sound quality. Audio is very detailed and spacious. Bass is deep, but not overwhelming. You can use these all day. Whether inside or walking in the rain. The headphones is water resistant too. These headphones make a wonderful companion to every music lover out there.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Mcredden, thank you for the detailed and amazing review of your new Sony WF-1000XM4! We're glad you like the compact size of both the earbuds and charging case, new ergonomic surface design for a more stable fit, incredible noise canceling feature, easy to use app, exceptional sound quality, and IPX4 water resistant feature of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme and up to 24 hours of battery life with wireless charging. The WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Love them
on November 9, 2021
Posted by: Ang0425
from St. Paul, MN
[This review was collected as part of a promotion.] I got these Sony WF-1000XM4 ear buds to try out and they are awesome!
They are very easy to connect with your phone and the sound is really good.
I tried them out with my husband with calling him, I can hear him perfectly and he can hear me perfectly as well, which is hard to come by with ear buds because usually it sounds like they are far away.
My favorite feature is the ability to use Alexa! It's so nice to ask her questions or anything when your hands are full.
They are very easy to connect with your phone and the sound is really good.
I tried them out with my husband with calling him, I can hear him perfectly and he can hear me perfectly as well, which is hard to come by with ear buds because usually it sounds like they are far away.
My favorite feature is the ability to use Alexa! It's so nice to ask her questions or anything when your hands are full.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2021
Hi Ang0425, You've made an excellent choice! We're glad you like the easy Bluetooth pairing, great sound quality, audio clarity during phone calls, and the ability to use Alexa. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com