Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
Great product
on November 7, 2021
Posted by: Gunslinger45611
from Bauxite, AR
Gender:Female
[This review was collected as part of a promotion.] The Sony - WH-1000XM4 Wireless Noise-Canceling Headphones are great. The sound clarity is crisp and clear. Outside noises don't interrupt my music. My son also uses them for gaming. I highly recommend this product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 7, 2021
Hi Gunslinger45611, Awesome! We're very happy to hear you're enjoying the crisp and clear sound quality, industry-leading noise cancelation, and good to know your son uses them for gaming. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Great sound!
on November 7, 2021
Posted by: MaHug
from NM
Gender:Female
[This review was collected as part of a promotion.] They are first of all a very comfortable fit in my ears. It was easy to pair to my iPhone. The first few times I used it to make calls and the person on the call said I sounded muffled as if in a can. I believe I had them upside down so I turned them and sound was clearer for others. The sound in my ear is very clear. I am very happy with these WF-1000XM4 wireless earbuds. The design is also very nice.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 8, 2021
Hi MaHug, Thank you for the awesome review! We're thrilled to hear you like the comfortable fit, easy Bluetooth pairing especially on your iPhone, audio clarity, and nice overall design of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
New favorite earbuds
on November 7, 2021
Posted by: Sugar1802
[This review was collected as part of a promotion.] I think these may be my new favorite earbuds. First off, it is hard for me to find a pair of ear buds that actually stay in my ears and comfortably at that. These do both! The noise canceling function is amazing and I'm impressed! They were easy to pair to my phone and set up. Good quality phone calls and pretty good bass abs sound quality. I can't think of anything I don't like about these. Highly recommend!
Response from sony.comBy Sony North America Customer Support, November 8, 2021
Hi Sugar1802, Great! we are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Amazing sound
on November 8, 2021
Posted by: Momtoo5
from Vancouver Wa
Gender:Female
[This review was collected as part of a promotion.] If you're looking for something with top quality sound good range, then these are what you are looking for. The charging time and battery life on these are great. The quality is absolutely amazing. I'm absolutely ecstatic with this product. Definitely a must.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 8, 2021
Hi Momtoo5,
Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound, long-lasting battery life, and overall quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We're very grateful for this feedback! Thank you for choosing Sony!
-Jess
Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound, long-lasting battery life, and overall quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We're very grateful for this feedback! Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
They are perfect
on November 8, 2021
Posted by: Tisha
from Richmond, Va
Gender:Female
[This review was collected as part of a promotion.] Great quality and sound. They are the perfect size and really cancel out noise.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 9, 2021
Hi Tisha, Awesome! We're thrilled to hear you like the overall quality, great sound, perfect size, and industry-leading noise cancelation of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Sony WF-1000XM4 Truly Wireless Earbuds
on November 9, 2021
Posted by: MichelleW39
from New Boston, Ohio
Gender:Female
[This review was collected as part of a promotion.] Sony WF-1000XM4 Truly Wireless Earbuds are amazing. I love how the look and they take about an hour to charge but last at least 24 hours. Sony has outdone themselves with these babies. They fit nicely in my ear and the noise cancelling is perfection. They are obviously bluetooth and very easy to pair with my phone. The sound quality is amazing and I love the case they came in. Since I got these I have used them daily and I love them. My son had begged for them on many occasions. Everyone asks what earbuds these are and want to know where I got them. These are the best quality earbuds I have ever used.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , November 9, 2021
Hello MichelleW39,
We appreciate the 5-star rating and we're glad you love the battery performance and sound quality of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating and we're glad you love the battery performance and sound quality of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
4
Great sound quality
on November 9, 2021
Posted by: Breanie
from WV
Gender:Female
[This review was collected as part of a promotion.] Sony - WH-1000XM4 Wireless Noise-Canceling Headphones have great sound quality. We use them for online schooling and games, they are comfortable to wear for extended period of time and help reduce background noise.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 9, 2021
Hi Breanie,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Does Not Disappoint
on November 9, 2021
Posted by: CocoComet
from Houston, Tx
Gender:Female
[This review was collected as part of a promotion.] I am so happy with this Sony product. The sound quality is second to none. The comfort level is amazing. Once again Sony delivers an outstanding product. You will not be disappointed.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 9, 2021
Hello CocoComet,
Fabulous!
We are extremely pleased to hear you are so happy with the exceptional sound quality, comfortable fit design, and overall performance of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Fabulous!
We are extremely pleased to hear you are so happy with the exceptional sound quality, comfortable fit design, and overall performance of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com