Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
The Best Noise Cancelling Wireless Earbuds
on November 4, 2021
Posted by: vrojas95
Gender:Male
[This review was collected as part of a promotion.] The Sony WF-1000XM4 earbuds are by far the best earbuds I have ever used. The noise cancelling is really good, even in places with conversations happening all around though it should be noted that the best noise cancelling is with lower frequency, constant sounds. These earbuds have some amazing features too, like holding the left earbud to take them out of noise cancelling mode so that you can talk to people around you. You can even make the earbuds pause the music and switch to ambient sound mode when you start speaking! This has been a game changer for me in the gym. Lastly, the sound quality is pretty good. Out of the box, they seem pretty well balanced with the highs, mids, and lows coming in almost evenly. The bass is not overbearing, but does provide a good kick, which I love. These are definitely packed with features and provide some of the best sound quality with the LDAC codec on Android. Definitely definitely recommend these if you are on the fence about them. You won't regret getting these!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2021
Hi vrojas95,
Awesome! We're glad that these headphones are perfect for your lifestyle. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Awesome! We're glad that these headphones are perfect for your lifestyle. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great
on November 5, 2021
Posted by: Autmwillow
from Orlando, fl
Gender:Female
[This review was collected as part of a promotion.] My husband has been looking for a good pair of wireless headphones and he is very happy with these! The directions could have been a million times better, pictures don't always explain things the best way.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 6, 2021
Hi Autmwillow,
That's fantastic! We're delighted to hear your husband likes the superb features of the headphones and he's having in an enjoyable listening experience with his new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard.
Thank you for leaving us such a wonderful review and for choosing Sony!
-Jess
That's fantastic! We're delighted to hear your husband likes the superb features of the headphones and he's having in an enjoyable listening experience with his new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard.
Thank you for leaving us such a wonderful review and for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Headphones
on November 5, 2021
Posted by: Tere123_5
from Spartanburg, SC
Gender:Female
[This review was collected as part of a promotion.] I love these Wireless Noise-Canceling Headphones make by Sony
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 6, 2021
Hi Tere123_5,
Great! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
4
Sleek design
on November 5, 2021
Posted by: CPTX64
from Kyle, TX
Gender:Female
[This review was collected as part of a promotion.] When I took everything out of the container the first thing I noticed was the instructions packaging. It has a old-timey look to the outer covering. It's refreshing, and unexpected for something so modern. The instructions seem clear and easy to understand.
The case that holds the earbuds is small and sleek in design. It has a small port in the back to charge the earbuds. It has a little heft to it. The earbuds themselves are also sleek in design.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , November 6, 2021
Hi CPTX64,
Thank you for the review and we are glad you like the compact and sleek design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Thank you for the review and we are glad you like the compact and sleek design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Love the bass
on November 5, 2021
Posted by: darlin1015
from Jacksonville, Fl
Gender:Female
[This review was collected as part of a promotion.] I got these a couple of weeks ago and I love them more than my AirPods Pro. You do have to download an app to use them, however I feel it is worth it considering that’s how you can adjust how they work. I also love how there is a clear bass setting in the equalizer for these, makes the bass in these amazing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , November 6, 2021
Hello darlin1015,
Thank you for the 5-star rating and we are glad you like the app and the bass quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Thank you for the 5-star rating and we are glad you like the app and the bass quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Great product
on November 6, 2021
Posted by: CAF27
from Brooklyn
[This review was collected as part of a promotion.] I got these a few weeks ago and they’re so great. I love how it really blocks out the outside noise and I love how they fit snugly in your ear. Sometimes they do fall out so I just have to be careful but overall they’re really great and the sound quality is excellent.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 7, 2021
Hi CAF27, Congratulations on your new Sony WH-1000XM4! We're thrilled to hear you love the excellent noise canceling feature, snug and comfortable fit, and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Best Earbuds Ever Tried
on November 7, 2021
Posted by: mroyo
from Rochester, NY
Gender:Female
[This review was collected as part of a promotion.] First, I'd like to start this review by letting you know that I'm an android user. I've tried a few other wireless earbuds before trying the WF-1000XM4's and let me start off by saying that this has been the most positive connectivity experience EVER. When I first took them out of the case, they were near my phone and Google Assistant *magically* prompted me to connect them. The recommended Sony app was painless to use and allowed for a lot of customization.
Moving on to the comfort of the earbuds themselves, I have what I would call S-M ears and I used the S foam inserts, which were really comfortable. I was afraid the buds were going to feel too heavy but once you put them in exactly as the app shows you, there's no risk of them falling out. The other crazy thing the app does is walk you through a test to ensure there is no sound leakage - again absolute tech magic, not sure how they do it, but it works. Overall, these feel really comfortable and I could wear them for hours.
Next, I'd like to talk about the sound quality. Sony really outdid themselves here, WOW. The sound fidelity is so spot on, every note is crisp, clear, pronounced. The active noise canceling is some of the best on the market, it's really something you have to experience for yourself. I usually listen to podcasts while cleaning up the kitchen after dinner and have to crank up the sound because it's hard to hear through the clinking of glasses and loading the dishwasher. NOT WITH THESE! The active noise canceling made the ambient sounds of me cleaning up a distant whisper. I can finally listen to my podcasts without having to crank up the sound so loud!
Overall, these pack an incredible punch in a such a small size. I'll be gifting my husband a pair for Christmas!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 7, 2021
Hi mroyo, we appreciate your detailed review on our product. We're glad you like the comfort, sound quality, and noise canceling feature of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Earbuds
on November 7, 2021
Posted by: Xxbubble
from Atlanta
Gender:Female
[This review was collected as part of a promotion.] I like these earbuds and it's easy to charge they stay inside my ears don't fall out. I also like that I can use google and alexa on them. The sound is amazing long lasting battery.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 7, 2021
Hi Xxbubble, Awesome! We are glad that you like the sound quality and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com