Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
Perfect for blocking noise out
on November 4, 2021
Posted by: Kellyanne44
from Brooklyn, New York
Gender:Female
[This review was collected as part of a promotion.] I've been looking for a product for a while that effectively blocks noise out and this product does just that. It keeps the noise you don't want out and the sounds that you want in. It is also super comfortable for me to wear and I also really like the compatibility features it offers with my phone.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 5, 2021
Hi Kellyanne44,
That's great! We're glad to hear that you appreciate the noise canceling function of this WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for sharing your review!
That's great! We're glad to hear that you appreciate the noise canceling function of this WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for sharing your review!
Written by a customer while visiting sony.com
Customer Rating
4
Awesome features!
on November 4, 2021
Posted by: Vm2992
from Atlanta, Ga
Gender:Female
[This review was collected as part of a promotion.] I like my Sony buds. They are truly noise canceling and I almost forget the world around me. I mainly wear them to the gym and it's great for focus. I like the accompanying app that lets you customize the features. It's a little tricky to learn what it all has to offer though. The other tricky part are the replacement bud cushions. I tried to put on the smaller ones, and they won't stay on. They also seem like lower quality than they should be. Overall, I enjoy them. And will use them faithfully!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2021
Hi Vm2992,
Thanks for sharing your review and experience with the Sony headphones. You might be referring to the WF1000XM4. We're glad that you like its noise canceling function. We also appreciate your feedback. The different earbud tips may vary depending on the size of your ear. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the Sony headphones. You might be referring to the WF1000XM4. We're glad that you like its noise canceling function. We also appreciate your feedback. The different earbud tips may vary depending on the size of your ear. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Actual noise canceling
on November 4, 2021
Posted by: KnMom
from Los Angeles, CA
[This review was collected as part of a promotion.] Heavy duty and high quality that do exactly what they claim. I was impressed with the comfort and surround sound quality. They setup was easy and I haven’t had connectivity issues like I’ve experienced with knockoff brands. The battery life is exceptional—even longer than the box says.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2021
Hi KnMom,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Simply incredible.
on November 4, 2021
Posted by: Jestine
from Florida
Gender:Female
[This review was collected as part of a promotion.] I’ve never been a huge fan of earbuds, they’re often uncomfortable and the sound is off…. Until now. I am so happy I’ve given Sony Noise-Cancelling True-Wireless Earbuds - WF-1000XM4 a shot! They were easy to pair with my iPhone. The sound and call Quality is phenomenal. It’s like having them right there in the room and no worry about background noise ! These earbuds are super comfy and don’t hurt my ears like others have in past. They charge up quickly and I love that I can use wireless charging and no worrying about having to find the charging cord. They hold a charge awhile I’ve used them on and off for days and haven’t had to worry about charging. Must have if you’re looking for some earbuds.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2021
Hi Jestine, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling earbuds. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Great quality
on November 4, 2021
Posted by: Kara21
from Iowa
Gender:Female
[This review was collected as part of a promotion.] Industry-leading noise canceling bluetooth earbuds with the new Integrated Processor V1. Crystal-clear call quality, microphone and a bone-conduction sensor provide clear voice detection even in noisy environments. Speak-to-chat technology automatically reduces volume during conversations. Alexa enabled for voice access to music, information, and more. Activate with a simple touch. They are water resistant for every day use. No cables necessary – the WF-1000XM4 features Qi technology for easy wireless charging. A higher, clearer, and more stable Bluetooth signal strength than ever before.I would recommend these to others.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 4, 2021
Hi Kara21, Thanks for sharing your feedback. We are glad that you like the overall quality of your new Sony noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
4
Noise Canceling Earbuds
on November 4, 2021
Posted by: Freesamplequeen
[This review was collected as part of a promotion.] For fans of earbuds, here is your solution to the noise canceling option that is offered with over ear headphones. These earbuds fit snugly and are truly wireless. They connect via bluetooth and have a decent range to them. Made for Apple products, it pairs easily. With Alexa built in and a run time of between 8-16 hours between charges, these have a lot of life. Recharge happens in the case and is easy to do. Great sound quality, good ear seal, plenty of volume capability.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2021
Hi Freesamplequeen,
Great! This review seems to be intended for our Industry Leading Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We're happy to hear it works great and you like the incredible sound quality, excellent noise canceling feature, and overall fit of the unit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thank you for your purchase and for choosing Sony!
-Jess
Great! This review seems to be intended for our Industry Leading Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We're happy to hear it works great and you like the incredible sound quality, excellent noise canceling feature, and overall fit of the unit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thank you for your purchase and for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
An Amazing Sony Product
on November 4, 2021
Posted by: blue29eyes
from Cleveland, OH
Gender:Female
[This review was collected as part of a promotion.] Sony is one of my favorite audio brands. And these earbuds are another great Sony product. To begin with, I like they used environmentally friendly packaging for the little box. The box contains 3 different size ear tips, charging cable and case with the earbuds. The design of the earbuds looks premium and feels good. The sound is amazing. Excellent noise cancellation and fantastic audio quality. The music is clear with the bass just right. The excellent battery life was about 8 hours. These earbuds are better than any others I have used. Audiophiles like myself will love these. Very impressive, you won't be disappointed. Highly recommended.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 5, 2021
Hi blue29eyes,
We're glad to hear that Sony is one of your favorite brands. We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We're looking forward to your next purchase. Thank you for the recommendation!
We're glad to hear that Sony is one of your favorite brands. We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We're looking forward to your next purchase. Thank you for the recommendation!
Written by a customer while visiting sony.com
Customer Rating
5
Quality!!
on November 4, 2021
Posted by: Apey201
from Boston,MA
Gender:Female
[This review was collected as part of a promotion.] I got these for my 15 year old because I was sick of him breaking the wires of his and replacing them. These are the coolest esrbuds I've ever seen. They came with an app that allows you to change the setting for ambiance sound or TRUE noise canceling. The noise canceling is no joke, it's amazing. They fit his ears perfect, charging is fast and they last and last. Amazing. He says "it's like a private concert"
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2021
Hello Apey201,
Thank you so much for the 5 Star review!
You are probably referring to our WF-1000XM4.
We are extremely pleased to hear that you and your son are happy and satisfied with the superb quality & performance of these headphones. We are also thrilled you are satisfied with its amazing features like the customizable settings with the use of the Sony Headphones Connect app, fast charging & long-lasting battery life, industry-leading noise canceling, and comfortable fit design.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for the 5 Star review!
You are probably referring to our WF-1000XM4.
We are extremely pleased to hear that you and your son are happy and satisfied with the superb quality & performance of these headphones. We are also thrilled you are satisfied with its amazing features like the customizable settings with the use of the Sony Headphones Connect app, fast charging & long-lasting battery life, industry-leading noise canceling, and comfortable fit design.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com