Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
5
The Best
on October 25, 2021
Posted by: Erdgfde
from Kentucky
Gender:Female
[This review was collected as part of a promotion.] I loved trying these Sony WH-1000XM4 Wireless Noise Canceling Headphones. I have tried a lot of headphones but these are by far the best. They have excellent sound quality and are True Noise-Canceling headphones. I would definitely recommend them to everyone who is looking for a product that really works
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 25, 2021
Hello Erdgfde,
Awesome! We are glad you love the industry-leading noise-canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones.
Regards,
David
Awesome! We are glad you love the industry-leading noise-canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones.
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Amazing noise canceling headphone
on October 25, 2021
Posted by: Gomez3186
from ILlinois
Gender:Female
[This review was collected as part of a promotion.] These earbuds were really cool. I loved that the box came in bio degradable material. Before using I read the instructions to down load an app and it pretty much was step by step. I had no problems linking my earbuds to my phone. They come in a very stylish case that can be plugged in to a USB port with the cord it comes with. I really loved they there were several extra ear pieces included with the main box under the instructions. I didn’t have any problems with them and the sound is very clear and does what it says. I definitely recommend this product.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, October 25, 2021
Hi Gomez3186,
That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
Written by a customer while visiting sony.com
Customer Rating
4
Good headphones
on October 26, 2021
Posted by: Ravenwolf
from Wisconsin
Gender:Female
[This review was collected as part of a promotion.] These headphones are pretty decent. They have great sound quality, and seem to be made well. I think for me they seemed a little big and bulky in my ear though. Other than that, this is not a bad pair to invest in.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 27, 2021
Hi Ravenwolf,
We're glad that you like the sound quality and durability of the headphones. Your feedback about the design is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
We're glad that you like the sound quality and durability of the headphones. Your feedback about the design is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
4
In love!
on October 27, 2021
Posted by: Nomad44
from Seattle, WA
Gender:Female
[This review was collected as part of a promotion.] I had been using over the ear noise canceling headphones for awhile so I wasn’t sure I’d like having these in my ears, but I don’t even notice the change. The sound quality is amazing. Comfort level and noise canceling is decent. I had to look up how to pair these to my laptop because the graphic instructions that came with it didn’t click for me- the black outer part is the touch-sense “button”!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 28, 2021
Hi Nomad44,
Thank you for sharing your experience with us. We're glad you like the amazing sound and comfortable fit with your new headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voice. he effect of noise canceling is not sufficient, please check this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We're sorry to hear the difficulties that you are having when pairing the headphones to your laptop. You may find this link helpful on how to connect the headphones to your computer: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/search/search.html?search=computer
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for purchasing Sony! - Kris
Thank you for sharing your experience with us. We're glad you like the amazing sound and comfortable fit with your new headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voice. he effect of noise canceling is not sufficient, please check this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We're sorry to hear the difficulties that you are having when pairing the headphones to your laptop. You may find this link helpful on how to connect the headphones to your computer: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/search/search.html?search=computer
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
So good!
on October 28, 2021
Posted by: Kristyn
from Nashville
[This review was collected as part of a promotion.] Okay, so these headphone really are something. In the best way possible. I love the sound canceling feature, like I was truly blown away when the switched over and I couldn’t hear my vacuum anymore. Amazing quality!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2021
Hi Kristyn! We are so glad to hear that you found the perfect noise-cancelling headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Works Great
on October 29, 2021
Posted by: mamax4
from Buckeye, AZ
Gender:Female
[This review was collected as part of a promotion.] These are great headphones!! I love that they have different sizes for the ear pieces. It is so cool that you hear how much battery life is left on them too. They do a great job at canceling out other noises. I am happy with this purchase.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2021
Hello mamax4,
Thank you so much for the 5 Star review!
We are extremely pleased to hear you are happy and satisfied with your purchase. We are also thrilled to hear you are satisfied with the voice guidance and outstanding noise canceling function of your new headphones.
It seems like you have our WF-1000XM4 which comes with an assortment of earbuds in various sizes for a great fit on all ear sizes.
For the WF-1000XM4, we designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If you have the WH-1000XM4, the WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for the 5 Star review!
We are extremely pleased to hear you are happy and satisfied with your purchase. We are also thrilled to hear you are satisfied with the voice guidance and outstanding noise canceling function of your new headphones.
It seems like you have our WF-1000XM4 which comes with an assortment of earbuds in various sizes for a great fit on all ear sizes.
For the WF-1000XM4, we designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If you have the WH-1000XM4, the WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Great quality!
on October 30, 2021
Posted by: Moni1313
from Barnwell, SC
Gender:Female
[This review was collected as part of a promotion.] These Sony noise canceling headphones are really great! They do an amazing job at keeping our unnecessary noise when listening to music. You have to make sure the volume is not up very high because you could miss out on something important. They fit really good over my ears, they're not loose & they're not tight they fit just right. The packaging that comes with this product has a lot of great detail & picture of the product on the package so you know what you're getting. These also work very well for listening to music or if you're somewhere & you don't like hearing a lot of noise around you then just use these to cancel our other noises around you without any music.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 30, 2021
Hi Moni1313,
Amazing! You definitely made the right choice. We're really happy you're enjoying all the improvements we made on these headphones, especially the excellent noise canceling and overall fit. Glad to know you're having an enjoyable listening experience with your WH-1000XM4 headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
Thank you for your feedback and offering a fantastic rating on the product!
-Jess
Amazing! You definitely made the right choice. We're really happy you're enjoying all the improvements we made on these headphones, especially the excellent noise canceling and overall fit. Glad to know you're having an enjoyable listening experience with your WH-1000XM4 headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
Thank you for your feedback and offering a fantastic rating on the product!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Awesome headphones
on October 30, 2021
Posted by: Chelleb2214
[This review was collected as part of a promotion.] These headphones are awesome! They are so easy to set up and pair with your phone or device. The sound quality is absolutely amazing. The noise canceling capabilities is beyond what I expected. I was standing by my fan when using the headphones and as soon as they turned on, before I played music…I couldn’t hear anything. Literally amazing. They are comfortable and high quality.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 31, 2021
Hi Chelleb2214, Thank you for giving the product a perfect rating! Good to know you appreciate the easy Bluetooth pairing, exceptional sound quality, industry-leading noise canceling feature, comfortable fit, and overall quality of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com