Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: JetMetFan
from Bloomfield, NJ
Gender:Male
Verified Purchase:Yes
Worked fine up until a few months ago. Now I get less than an hour of use on the left headphone. The right side is fine.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 2, 2023
Hi JetMetFan,
Thank you for reaching out to us. We're sorry to hear the trouble that you are experiencing with the left side unit of the WF1000XM4. We'd like to help and resolve this problem. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Please try some solutions on this link with steps to troubleshoot battery-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
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Model Number:
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We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear the trouble that you are experiencing with the left side unit of the WF1000XM4. We'd like to help and resolve this problem. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Please try some solutions on this link with steps to troubleshoot battery-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: jman2153
from Waco, TX
Gender:Male
Verified Purchase:Yes
These were fantastic for the first six months. After that, the battery life began to diminish quickly. By the end of year 1 the battery life didn’t last more than a couple of hours. Wouldn’t hold charge long enough for a typical domestic flight. QUALITY DOES NOT MATCH THE PRICE
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 17, 2024
Hi jman2153, While we are glad to hear that you are happy with the WH-1000XM4, we are sorry to hear about what happened to the battery life of your WH-1000XM4 headphones. We'd love to troubleshoot the issue and ensure that you get the best listening experience out of your WH-1000XM4 headphones. In the meantime, please check out our help guide link to isolate the issue and initial troubleshooting steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
1
Battery life after update ruined the experience
on January 15, 2025
Posted by: Rowsey
from San Diego, CA
Gender:Male
Battery life after firmware update ruined the experience of ‘what was’ a phenomenal experience. Today, the earbuds will give you approximately 1 hour of minimal enjoyment.
Looking to pivot to Apple AirPods and give Apple my money. Sony missed the mark and is losing future customers.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 18, 2025
Hi Rowsey, We are sorry to hear that you are experiencing issues with your WF-1000XM4's. We'd love to troubleshoot the issue and make this a better experience for you.
For battery drainage issue or if he battery power does not last long, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
For battery drainage issue or if he battery power does not last long, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
1
Excellent sound and ANC, very poor battery life
on January 18, 2025
Posted by: Michał An
from Waterloo, ON, Canada
Gender:Male
Verified Purchase:Yes
After 1.5 years the battery has been loosing charge significanly. Currently, the left earbud only lasts 9 minutes!!! Right one lasts 26 minutes.
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, January 19, 2025
Hi Michał An,
Thank you for the review. We're sorry to hear what happened with the battery of your headphones. The battery performance will depend on how you use/charge the headphones. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204618?cpint=spt-mdr_triage_00204483_charge
If the situation does not improve, even after following the steps provided in the article, service may be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Thank you for the review. We're sorry to hear what happened with the battery of your headphones. The battery performance will depend on how you use/charge the headphones. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204618?cpint=spt-mdr_triage_00204483_charge
If the situation does not improve, even after following the steps provided in the article, service may be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Written by a customer while visiting sony.com
Customer Rating
1
Dear Sony Customer Support
on January 30, 2025
Posted by: Vikram saini
from Indianapolis
Gender:Male
,
I am writing to report a battery issue with my Sony WF-1000XM4 earbuds. Despite following all recommended maintenance steps, the battery depletes within 20 minutes of use, making them nearly unusable.
To troubleshoot the issue, I have already:
1. Cleaned the earbuds thoroughly.
2. Updated the software to the latest version.
3. Shut down the Ambient Sound Control feature.
However, none of these steps have improved the battery performance. Given that these are premium earbuds, I am disappointed by the rapid battery degradation.
I would appreciate guidance on possible solutions, including a repair or replacement if covered under warranty.
I would appreciate guidance on possible solutions, including a repair or replacement if covered under warranty.
Please advise on the next steps at your earliest convenience.
Sincerely,
Vikram saini
Vikram saini
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 31, 2025
Hi Vikram saini, We sincerely apologize for the inconvenience you've experienced with the battery issue on your Sony WF1000XM4. Since you have already tried the recommended troubleshooting steps without success, we highly suggest contacting our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
5
Top Tier Quality
on February 6, 2025
Posted by: Wp_KEL
from Philadelphia, PA
Gender:Male
Listen 🎧! (pun intended).When i tell you it’s Feb 2025, i decided to pull these things out the drawer, and completely fell back in love. These are hands down the best earbuds ever. I don’t even feel the need to upgrade, theyre just that good to me.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, February 10, 2025
Hi Wp_KEL,
Very nice! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
Very nice! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Headphones!
on October 19, 2021
Posted by: Katieann1232000
from Drums, PA
Gender:Female
[This review was collected as part of a promotion.] My new WH-1000XM4 Wireless noise canceling headphones are amazing! The sound quality is outstanding and they block out all outside noise. They are so comfortable. I highly recommend these to anyone looking for new headphones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2021
Hi Katieann1232000,
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
love it
on October 20, 2021
Posted by: Mrs jennings
from Columbia
Gender:Female
[This review was collected as part of a promotion.] I received as a product testing and I love the noise canceling head phones it definitely works and when it plays music it sound so clear I definitely recommend this head phone
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 21, 2021
Hi Mrs jennings,
Great! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com