Customer reviews from lg.com
LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
212
4 Stars
60
3 Stars
18
2 Stars
14
1 Star
13
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Customer Rating
4
TV is great, Remote..eh
on October 12, 2022
Posted by: cbag
from Schaumburg, IL
We have had this TV for about 6 months and it's been pretty great. The remote however, leaves a lot to be desired. What is annoying is that I can't tell if any of the LG Magic Remotes are compatible with this tv. Anytime I look at the compatible devices for the remotes, this model number doesn't appear...but the remotes say that they are compatible with most/all LG smart tv's.
Written by a customer while visiting lg.com
Posted by: Geoff 16
from Phoenix Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this television over a year ago in 2022. It is a very versatile "smart" television . Lots of options.
Also appreciate the customer support. Have used that number several times.
Also appreciate the customer support. Have used that number several times.
Written by a customer while visiting lg.com
Posted by: BevKC
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent TV, all features I need, easy to set up and use, great value
Written by a customer while visiting lg.com
Customer Rating
1
Horrible design of remote control
on March 19, 2024
Posted by: Shirlsjeans
from Columbia, SC
[This review was collected as part of a promotion.] I didn’t think it was possible to hate a television but I learned, I hate this television.
Response from lg.comBy true, LG Digital Care Team, April 12, 2024
Hey there. We are here to help you! We aim to ensure you love your LG TV by personalizing your remote according to your requirements. Let's make you an expert in using that remote. Check out these tips and tricks to use your remote more efficiently: http://spr.ly/6428wQUVr. For more questions, private message us on social media @LGUSSupport. We're here to help you in any possible way. ^David
Written by a customer while visiting lg.com
Posted by: Charleston Lady
Verified Purchase:Yes
TV was a gift from our children. Took awhile to get used to it but is fine now. I do wish the remote was bigger because buttons are so small you miss the right one alot. Picture is fine and sound is great so I would recommend this TV to anyone.
Written by a customer while visiting lg.com
Posted by: Philip1234
from AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have the tv now for more than 2 year and it works great. We are very happy with it
Written by a customer while visiting lg.com
Customer Rating
2
Terrible remote control
on January 5, 2022
Posted by: Bad remote
from Grayslake IL
It’s way too easy to press the wrong button on this remote control. While that may sound trivial, it gets SUPER annoying when it happens constantly. You should be able to feel the right buttons, not have to look with each press.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your remote did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Great Disappointment
on January 31, 2022
Posted by: Dimwhit 23
from Reno, NV
[This review was collected as part of a promotion.] This product is a major disappointment in picture quality, not sharp and clear; color tones lack definition sound just OK. Lack of documentation on software options. Still can't get sound bar to work. Can't find option to turn off TV sound or change to external sound bar. I guess that's what I get buying a low end TV.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We hate hearing that this TV falls short of your expectations. With regards to the sound output, we’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible.
You may find the User Guide on the product support page at https://www.lg.com/us/support/product/lg-55UP7670PUC.AUS helpful. It is an online source of information that may answer many of your questions about the TV. ^Daphane
You may find the User Guide on the product support page at https://www.lg.com/us/support/product/lg-55UP7670PUC.AUS helpful. It is an online source of information that may answer many of your questions about the TV. ^Daphane
Written by a customer while visiting lg.com