Customer reviews from lg.com
LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
212
4 Stars
60
3 Stars
18
2 Stars
14
1 Star
13
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Customer Rating
3
remote/update won't allow firestick
on May 23, 2025
Posted by: m holten
this tv has been ok..however very unstable as it seems too thin....has fallen over many times. however, my biggest beef is that it will not allow my fire stick anymore..after the last update...it "says" I can use the magic remote...which one? and will that be able to control the HDMI port for fire tv...becaue my fire remote won't work either...
Response from lg.comBy Joslyn, LG Digital Care Team, May 26, 2025
Thanks for sharing your review! We want to ensure you get the best possible experience with your LG TV, and we're here to best support you. Try checking your HDMI connection, switching to the correct input source, adjusting remote settings, or using the Fire TV app for easier navigation. If you need further assistance, send us a private message on social media @LGUSSupport with your contact information and model number, and we’d be happy to help! Feel free to get in touch with Amazon (https://shorturl.at/JNLLs) for assistance as well, as we'd like to make sure we touch all possible bases. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Lousy WebOs smart tv
on November 8, 2024
Posted by: MattSr71
from California
They have ruined this Tv with every webOs update they have released. The latest has made the Tv almost unusable. Typical LG with great hardware and lousy software. Will be moving to FireTv and probably will not buy another Lg product
Response from lg.comBy true, LG Digital Care Team, November 11, 2024
Hey there. We understand that the WebOS updates have impacted your experience with the TV. We continuously work to improve the software and would appreciate the opportunity to resolve this for you. Please reach out to us on social media @LGUSSupport or through our support channels so we can better assist you with troubleshooting or explore options for your device. We value your input and would love to help improve your experience. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
5
LG is a amazing company
on September 9, 2024
Posted by: Joey44
[This review was collected as part of a promotion.] I love this tv. I wish I bought a bigger one. Great picturel
Response from lg.comBy LG, March 31, 2026
Hi, Joey! We’re glad to hear your experience with your LG Refrigerator service went so smoothly. Getting scheduled quickly, having a friendly technician arrive right on time, and seeing your fridge back up and running just as expected is exactly the kind of support we aim to deliver. It’s great knowing everything worked out just as promised! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
3
Meh!
on July 4, 2024
Posted by: MD18
from Monroe, MI
Bought two of these models several months ago to stream. The picture is okay. Neither TV is quick in terms of going through the menu to update apps or to change channels. The both seem to lose the WiFi connection all too frequently compared to another non-smart TV with a Roku.
Response from lg.comBy LG, July 5, 2024
Hi, there. Thank you for sharing your feedback on the LG TV (43UP7670PUC) model. We understand how important it is to have a television that functions flawlessly. We aim to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. In the meantime, make sure you are connected to your network. Networkhe remote click Settings, then General, then Network. Networke information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Posted by: Philip1234
from AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have the tv now for more than 2 year and it works great. We are very happy with it
Written by a customer while visiting lg.com
Posted by: Charleston Lady
Verified Purchase:Yes
TV was a gift from our children. Took awhile to get used to it but is fine now. I do wish the remote was bigger because buttons are so small you miss the right one alot. Picture is fine and sound is great so I would recommend this TV to anyone.
Written by a customer while visiting lg.com
Customer Rating
1
Horrible design of remote control
on March 19, 2024
Posted by: Shirlsjeans
from Columbia, SC
[This review was collected as part of a promotion.] I didn’t think it was possible to hate a television but I learned, I hate this television.
Response from lg.comBy true, LG Digital Care Team, April 12, 2024
Hey there. We are here to help you! We aim to ensure you love your LG TV by personalizing your remote according to your requirements. Let's make you an expert in using that remote. Check out these tips and tricks to use your remote more efficiently: http://spr.ly/6428wQUVr. For more questions, private message us on social media @LGUSSupport. We're here to help you in any possible way. ^David
Written by a customer while visiting lg.com
Posted by: Ronuch
from WI
Verified Purchase:Yes
I have had this TV for about 1 year and I get a wonderful picture! I've misplaced (or didn't see it in the box) the remote functions guide so I am not able to make full use of all the different functions. But picture wise, this unit is outstanding!
Written by a customer while visiting lg.com