Customer reviews from lg.com
LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
212
4 Stars
60
3 Stars
18
2 Stars
14
1 Star
13
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Posted by: Portola ep
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve only had this tv a couple weeks, and early on am very happy with initial set up and with daily use.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Having a problem with video. Not satisfied with su
on June 3, 2022
Posted by: Collnsw
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had for about a month. Not satisfied with support.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, June 3, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: nmsz
from Tower Lakes, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Moved to live with my daughter's family, so needed a new TV for my new Nana Suite to replace the cathode ray tube I'd had since 2000. WOW - the colors are so bright and sharp. I had NO idea what I was missing!
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: AZpatricia
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to finally upgrade to a Smart Television and I love it! User friendly and easy to set up and use.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RC in GA
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this a month ago and am so glad I did. I have watched shows and movies from years ago and the detail in them is excellent. I am seeing things in the background that I didn't see on my previous TV's.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rich806
from Lubbock, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The features my 65" TV has are the best, especially the AirPlay! Thanks!!
Written by a customer while visiting lg.com
Posted by: Ryan j
from Reeds spring Missouri
Verified Purchase:Yes
I have had nothing but problems with this TV since I purchased it I have had to have the screen replaced the motherboard replaced just about everything has it sits now I would never buy another LG product again if it wasn't for the great repair man you have I would have thrown this out in the middle of the road
Response from lg.comBy Sandy, Social Media, August 31, 2022
We sincerely hate to hear this and thank you for taking the time to provide us your feedback. We will be happy to pass this along. ^Sandy
Written by a customer while visiting lg.com
Posted by: SeeinDiamonds91
from San Diego, CA
Verified Purchase:Yes
I purchased this TV from a retailer in November of 2021. I was very happy with the TV for most of its use, until roughly 9 months in. Suddenly, the TV started having power issues, where it would randomly turn itself off mid-use, then wind up in a rebooting loop, sometimes for several minutes before I was able to trigger it into working, though sometimes it would go back into the rebooting cycle a few minutes later.
LG customer service tried walking me through the problem, but unable to get anywhere they sent a technician out to diagnose the issue, which turned out to be a corrupted/defective motherboard. The part was ordered & replaced quickly by LG. As of yesterday (29 Aug 2022), when the part was replaced, the TV worked like new, although that meant I had to reenter all my profile & app information (time consuming, but not a problem). Since yesterday, the TV has worked great.
I would definitely give 5 stars to LG customer service, in my recent experience, they were very helpful. The TV itself would have gotten 5 stars had this issue never come up. I'm not a tech person so I don't know what LG's product certification process is like, but I feel like they could potentially give a little more quality control & testing on their parts before assembly, shipping & distribution for sale. When this problem started & I started looking up what the issue could be, I found on several internet forums that a number of LG TV users had experienced similar issues, so I don't think this was a one off defective part exclusive to my TV.
I am unable to really comment on the built in speakers as I connect optical to a sound receiver for surround speakers. In the handful of times I've used the built ins, I was surprised at them being better than I thought, not super tinny sounding, but can't compare to 'real' speakers & a sound system.
I WOULD recommend to anyone they consider purchasing this TV (LG 55UP7670PUC). It IS a great TV, easy to use, simple to set up. However, I would add the caveat to any potential buyer the possibility of the TV having a defective motherboard like mine apparently did. It worked great for a few months before it started acting strange.
Something a buyer should consider is if they are willing to go through the hassle. Again, I WOULD recommend this TV to people, but with my experience fresh in my mind, I would encourage any buyers to consider this possibility may affect them too.
Written by a customer while visiting lg.com