Customer reviews from lg.com
LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
212
4 Stars
60
3 Stars
18
2 Stars
14
1 Star
13
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Customer Rating
4
TV is great, Remote..eh
on October 12, 2022
Posted by: cbag
from Schaumburg, IL
We have had this TV for about 6 months and it's been pretty great. The remote however, leaves a lot to be desired. What is annoying is that I can't tell if any of the LG Magic Remotes are compatible with this tv. Anytime I look at the compatible devices for the remotes, this model number doesn't appear...but the remotes say that they are compatible with most/all LG smart tv's.
Written by a customer while visiting lg.com
Posted by: Nik44
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great Picture and Sound. There are a ton of apps to choose from. User friendly.
Written by a customer while visiting lg.com
Posted by: Lgjfpmx
from San Antonio TX
Verified Purchase:Yes
I liked the display model so much that I bought one!
Written by a customer while visiting lg.com
Posted by: dag65
from Stillwater, MN
Verified Purchase:Yes
I bought this tv on impulse, didn’t really need it but glad I did get it. New technology provides a very thin lightweight tv. Purchased to replace tv in spare sitting room.
Written by a customer while visiting lg.com
Posted by: JackB0197
from Danvers,Ma
Verified Purchase:Yes
I bought this a few months ago and been satisfied with performance and feature. The only drawback unfortunately with all manufacturers is the flimsy stick stands they now use on TV. I went out and bought universal swival solid stand for added enjoyment...
Written by a customer while visiting lg.com
Posted by: mjm44scm
from Castle Rock, CO
Verified Purchase:Yes
* Amazing because...it was delivered right to my front door within just a few days
* Amazing because...easily installed with a wall bracket recommended online and delivered to my front door
* Amazing because...The picture quality and sound exceeded my highest expectations
* Amazing because...Perfectly connects to the cable
* Amazing because...It has AI "Smart Features," and it's easy to operate
* Amazing because...The price point
* Amazing because...This TV makes Life Good!
* Amazing because...easily installed with a wall bracket recommended online and delivered to my front door
* Amazing because...The picture quality and sound exceeded my highest expectations
* Amazing because...Perfectly connects to the cable
* Amazing because...It has AI "Smart Features," and it's easy to operate
* Amazing because...The price point
* Amazing because...This TV makes Life Good!
Written by a customer while visiting lg.com
Posted by: SeeinDiamonds91
from San Diego, CA
Verified Purchase:Yes
I purchased this TV from a retailer in November of 2021. I was very happy with the TV for most of its use, until roughly 9 months in. Suddenly, the TV started having power issues, where it would randomly turn itself off mid-use, then wind up in a rebooting loop, sometimes for several minutes before I was able to trigger it into working, though sometimes it would go back into the rebooting cycle a few minutes later.
LG customer service tried walking me through the problem, but unable to get anywhere they sent a technician out to diagnose the issue, which turned out to be a corrupted/defective motherboard. The part was ordered & replaced quickly by LG. As of yesterday (29 Aug 2022), when the part was replaced, the TV worked like new, although that meant I had to reenter all my profile & app information (time consuming, but not a problem). Since yesterday, the TV has worked great.
I would definitely give 5 stars to LG customer service, in my recent experience, they were very helpful. The TV itself would have gotten 5 stars had this issue never come up. I'm not a tech person so I don't know what LG's product certification process is like, but I feel like they could potentially give a little more quality control & testing on their parts before assembly, shipping & distribution for sale. When this problem started & I started looking up what the issue could be, I found on several internet forums that a number of LG TV users had experienced similar issues, so I don't think this was a one off defective part exclusive to my TV.
I am unable to really comment on the built in speakers as I connect optical to a sound receiver for surround speakers. In the handful of times I've used the built ins, I was surprised at them being better than I thought, not super tinny sounding, but can't compare to 'real' speakers & a sound system.
I WOULD recommend to anyone they consider purchasing this TV (LG 55UP7670PUC). It IS a great TV, easy to use, simple to set up. However, I would add the caveat to any potential buyer the possibility of the TV having a defective motherboard like mine apparently did. It worked great for a few months before it started acting strange.
Something a buyer should consider is if they are willing to go through the hassle. Again, I WOULD recommend this TV to people, but with my experience fresh in my mind, I would encourage any buyers to consider this possibility may affect them too.
Written by a customer while visiting lg.com
Posted by: Ryan j
from Reeds spring Missouri
Verified Purchase:Yes
I have had nothing but problems with this TV since I purchased it I have had to have the screen replaced the motherboard replaced just about everything has it sits now I would never buy another LG product again if it wasn't for the great repair man you have I would have thrown this out in the middle of the road
Response from lg.comBy Sandy, Social Media, August 31, 2022
We sincerely hate to hear this and thank you for taking the time to provide us your feedback. We will be happy to pass this along. ^Sandy
Written by a customer while visiting lg.com