Customer reviews from lg.com
LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
212
4 Stars
60
3 Stars
18
2 Stars
14
1 Star
13
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Posted by: Anonymous
from Puerto Rico
Verified Purchase:Yes
The screen is damaged. There is no display. It has been looked at by a technician under warranty. I am waiting to hear from LG as to what the next step is.
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 1, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG TV. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: IR1138
from Baltimore, Md
Verified Purchase:Yes
[This review was collected as part of a promotion.] The response from the customer representative and the technician for Precision Electronics were quick and very helpful
Written by a customer while visiting lg.com
Posted by: Tea Pot
from Nj
Verified Purchase:Yes
I would have given it more stars but it had a technical malfunction already and had to be repaired.The repair process was fairly easy.
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 14, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Tried to get a service on my TV but not one call
on March 7, 2023
Posted by: Petema59
from Los Angeles
Verified Purchase:Yes
I bought it last two months and lost signal to the antenna
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 8, 2023
Thank you so much for taking the time to provide us with feedback. We apologize that you had such an experience with your LG product. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: AJT3
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great TV so far. No complaints. I usually have a soundbar hooked up to it but was without one for a while and the TV speakers held their own!
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 9, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Jawsmon
from Mount Vernon, WA
Verified Purchase:Yes
It has been a wonderful TV until the 11th-month mark when a string of horizontal pixels died. LG was supposed to find a repair shop but nothing came of it. I spoke with a repair guy and he said the screen needed to be replaced and it would cost more than a new TV.
Response from lg.comBy Carlo Bundalian, LG Social Media Team, July 21, 2023
We apologize for the inconvenience you've encountered with your TV. We understand how disappointing it must be to experience a screen issue just after the 11th-month mark. To address this matter promptly, we recommend reaching out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
Written by a customer while visiting lg.com
Posted by: ss10
from Massachusetts
Verified Purchase:Yes
Purchased this less than a year ago and I already have black screen. Still waiting for LG Tech to come fix it.
Response from lg.comBy LG Customer Experience team, Customer Care, August 25, 2023
Hi there, We're responding to the issues and concerns regarding repairs or waiting for replacement parts. We're concerned about the tremendous loss and inconvenience caused by this issue. We have a high volume of customers in need of parts and service technicians. We're working tirelessly to provide every valued customer with the service you deserve with all available resources. We appreciate the patience it has taken to bear with us. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: Anonymous
from Oviedo, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful picture quality and easy to navigate. Built in Roku makes it easy all around. I do not like the light at the bottom of the tv! Its bright when the tv is in the bedroom.
Written by a customer while visiting lg.com