Customer reviews from lg.com
LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
212
4 Stars
60
3 Stars
18
2 Stars
14
1 Star
13
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for LG - 50UP7670PUC 50" UHD 4K Smart TV with AI ThinQ (2021)
Posted by: Anonymous
from Oviedo, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful picture quality and easy to navigate. Built in Roku makes it easy all around. I do not like the light at the bottom of the tv! Its bright when the tv is in the bedroom.
Written by a customer while visiting lg.com
Posted by: BevKC
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent TV, all features I need, easy to set up and use, great value
Written by a customer while visiting lg.com
Posted by: Sunflower420
from Yakima WA
Verified Purchase:Yes
Tv lasted less than 2 years. Very disappointed. Would like to be reimbursed
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hey there, we are sorry to hear about your experience. Let's get into some more details with you. Please send us a private message on our socials, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Posted by: Geoff 16
from Phoenix Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this television over a year ago in 2022. It is a very versatile "smart" television . Lots of options.
Also appreciate the customer support. Have used that number several times.
Also appreciate the customer support. Have used that number several times.
Written by a customer while visiting lg.com
Posted by: ss10
from Massachusetts
Verified Purchase:Yes
Purchased this less than a year ago and I already have black screen. Still waiting for LG Tech to come fix it.
Response from lg.comBy LG Customer Experience team, Customer Care, August 25, 2023
Hi there, We're responding to the issues and concerns regarding repairs or waiting for replacement parts. We're concerned about the tremendous loss and inconvenience caused by this issue. We have a high volume of customers in need of parts and service technicians. We're working tirelessly to provide every valued customer with the service you deserve with all available resources. We appreciate the patience it has taken to bear with us. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: Jawsmon
from Mount Vernon, WA
Verified Purchase:Yes
It has been a wonderful TV until the 11th-month mark when a string of horizontal pixels died. LG was supposed to find a repair shop but nothing came of it. I spoke with a repair guy and he said the screen needed to be replaced and it would cost more than a new TV.
Response from lg.comBy Carlo Bundalian, LG Social Media Team, July 21, 2023
We apologize for the inconvenience you've encountered with your TV. We understand how disappointing it must be to experience a screen issue just after the 11th-month mark. To address this matter promptly, we recommend reaching out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
Written by a customer while visiting lg.com
Posted by: AJT3
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great TV so far. No complaints. I usually have a soundbar hooked up to it but was without one for a while and the TV speakers held their own!
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 9, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Tried to get a service on my TV but not one call
on March 7, 2023
Posted by: Petema59
from Los Angeles
Verified Purchase:Yes
I bought it last two months and lost signal to the antenna
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 8, 2023
Thank you so much for taking the time to provide us with feedback. We apologize that you had such an experience with your LG product. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com