Customer Reviews for Electrolux - 4.4 Cu. Ft. 11-Cycle High-Efficiency Front-Loading Washer with Steam - Island White
Customer Rating
2
Unfortunate Vibrations
on January 7, 2015
Posted by: NewAppliances
My wife and I renovated our home and as part of the work, we refreshed our appliances. The Electrolux washer/dryer was highly recommended by our appliance guy so we ended up purchasing two sets; 70 series for upstairs, 50 series for downstairs. One of the major selling points of Electrolux was the Perfect Balance System. Unfortunately, within the first month of usage, we noticed that we could feel vibrations during the final spin cycle. In some cases, we feel vibrations from the 70 series two rooms away through carpet and on top of our bed. We also noticed that items on our office shelves (which is across a hallway and on the other side of a wall) rattle. For the 70s, we even have them on Electrolux pedestals. While we like the design and performance of the washer, the vibrations really drag down our score. Our appliance guy has had several guys come out to check the installation and they all believe that it is installed properly. So we're left with the unfortunate vibrations.
Overall I am somewhat disappointed with the product. Based on the price and the history of the company, I expected the machine to perform better. It is less than a year old and I have already had multiple problems. It refuses to wash in cold water (always at least warm). The bleach and fabric softener retain water between loads and the led display is always dimly lit unless you unplug the machine. The dryer does not steam anymore. All problems are currently under work order but I lost another day of work today while the repair person came out and when he opened the box for the new part it contained a part that looked as if it had been repaired and was very beaten up. The new display board that was sent was only the lens that covered the display. New parts have been ordered and another day of work will be lost when they arrive.
We have been pleased with the washer and dryer. It does a great job and offers needed functions. We did have an issue with the detergent drawer and we contacted customer care. They were very helpful in getting answers and setting up warrenty repairs.
We searched and reviewed all the front load washing machines on the market. After that arduous task, we felt that the Electrolux model that we chose was the best choice. I'm very impressed how the clothes come out hardly needing to be dried. We're also impressed with the steam feature when we need bacterial cleaning. It seems like this model has a setting for just about every situation. We're also impressed with the large capacity of this machine. I'll close by saying that we would highly recommend this machine to anyone in the market for a washer.
I love my new Electrolux washer and dryer. The steam function really help eliminate odors and really freshens up the clothes. I really like the quick 15 minute wash time for small loads.