Customer reviews from Samsung US
Samsung - Captivate Mobile Phone - Black (AT&T)
Average customer rating
4.2
(1,846 Reviews)
Rating breakdown 1,846 reviews
5 Stars
949
4 Stars
544
3 Stars
150
2 Stars
109
1 Star
94
82%of customers recommend this product.
(
1,418 out of
1,721)
Customer Reviews for Samsung - Captivate Mobile Phone - Black (AT&T)
Customer Rating
5
Captivate beats competition
on September 22, 2010
Posted by: George2
from St. Louis, MO
Expertise:Expert
I looked at several smartphones from multiple carriers and all the major brands. In the end, I chose the Captivate for the following reasons:
1. Fast Processor and Graphics ability beat the competition
2. Right size, not too big/bulky and not too small
3. Amazing Screen that in my opinion was better than the others
4. Android OS provided greater flexibility some other brands
1. Fast Processor and Graphics ability beat the competition
2. Right size, not too big/bulky and not too small
3. Amazing Screen that in my opinion was better than the others
4. Android OS provided greater flexibility some other brands
After owning and using the phone for three weeks, I am very satisfied with my choice. The phone has performed better than any other smartphone that I have owned before. It is very fast for a phone and it is easy to think of the Captivate as a small handheld computer. I had hopes of doing a lot with this phone and I am doing even more than I thought I would. I am managing multiple email accounts, posting blogs, recording video, and browsing the internet with ease just to name a few. Of course there are games and tons of Apps that make the phone fun to use and fun to show off. Swype is a huge plus that makes text entry much faster than I thought possible.
Pros: Bright display, Realistic color, Lightweight, easy to use, fast
Cons: battery life typical of smartphones
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Somewhat disappointed.
on September 25, 2010
Posted by: jth747
from WV
Expertise:Intermediate
In most ways a great phone, but I am disappointed that the
GPS is almost unusable. I understand that this varies from
phone to phone, but on mine it is nearly useless, I consider
this a major failure on Samsung's part, and so far there
does not seem to be a fix, the latest update did not help
my phone at all. Other than that I have been fairly happy
with it, a little slow on some things, maybe Froyo will help.
I chose this over the Iphone4 because I really wanted the
Android experience, and it does a fair job with that.
GPS is almost unusable. I understand that this varies from
phone to phone, but on mine it is nearly useless, I consider
this a major failure on Samsung's part, and so far there
does not seem to be a fix, the latest update did not help
my phone at all. Other than that I have been fairly happy
with it, a little slow on some things, maybe Froyo will help.
I chose this over the Iphone4 because I really wanted the
Android experience, and it does a fair job with that.
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, gps doesn't work reliably
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Happy
on October 6, 2010
Posted by: houserules
from Hendersonville,tn
Expertise:Beginner
I have had to send 3 phone back before I decided to get this phone and I am very satisfied with it.
Cons: not enough info about the phone at purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Captivate: leaving the iphone behind
on October 21, 2010
Posted by: CaptivateCaptive
from 63701
Expertise:Intermediate
This phone is seriously all that you will need and if you know how to operate linux manually then the Android OS will be made easy for you.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
on October 24, 2010
Posted by: lawstudent
Expertise:Intermediate
The battery life is not nearly as long as everyone made it out to be, even with all power-saving steps taken (no use of GPS, Bluetooth, Wi-fi; lowest brightness setting; etc.). The screen is impressive, but the touch response lags on occasion. The system seems to freeze up quite often, and I've had to do a system restore all ready. I think that the more apps are installed, the worse the performance, even though the phone's memory is still greatly unused. Hopefully, more and more software updates will be sent to users by Samsung (including the still-awaiting Samsung Media Hub), so that the phone continues to improve.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
Cons: Did not meet expectations
I would recommend this to a friend!
Features
5
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
SAMSUNG FEATURES
on November 14, 2010
Posted by: JAIE
from TEXAS
Expertise:Intermediate
THE PHONE HAS NO FLASH, SO PICTURES YOU TAKE AT NIGHT OR IN LOW LIGHTING WILL NOT SHOW.
YOU HAVE TO SEND ALL YOUR PICTURES (3 MAX) TO A DROP BUCKET OR BY EMAIL . YOU CANT JUST PLUG IN TO YOUR COMPUTERAND UPLOAD THEM. LASTLY THE GPS DOES NOT WORK ON THIS PHONE. YOU NEVER GET A CLEAR SIGNAL.
YOU HAVE TO SEND ALL YOUR PICTURES (3 MAX) TO A DROP BUCKET OR BY EMAIL . YOU CANT JUST PLUG IN TO YOUR COMPUTERAND UPLOAD THEM. LASTLY THE GPS DOES NOT WORK ON THIS PHONE. YOU NEVER GET A CLEAR SIGNAL.
Pros: Durable, Realistic color, Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is nice but the performance stinks
on November 18, 2010
Posted by: Dozer1
from Arlington, TX
Expertise:Intermediate
I have had this phone for a few months and have had to change it out already for a new one. The phone would be running and then just go black and then freeze up. I'd have to take the battery out and then reset it. I have to reset even the new one about once a day. When I had my iPhone it was once a week. I like the features on the phone but there are still alot of bugs in it. My son and I have the same phone and he is having the same problems. We cant even get the software to work. It is very frustraiting.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
I am seriously dissapointed in Samsung's lack of updates on the OS.
on January 27, 2011
Posted by: jbokienative
from Boise, ID
Expertise:Intermediate
Other manufacturers are updating their cell phones to the latest Android OS (where hardware allows) with no problems, however you will not release 2.2 android in the US, even though you did OUTSIDE of the US. As far as I am concerned, this is unacceptable. I have been a long time supporter of Samsung, always refering my friends to that brand, whether for refridgerators, TVs or Cell Phones. No more. As far as I am concerned, I will never be willing to let so much as a dime of my money wind up in your pockets, not until my cell phone starts getting updates that OTHER manufacturer's are releasing for THEIR phones. I will simply put my money in HTC's pocketbook, instead of yours.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US