Customer reviews from Samsung US
Samsung - Captivate Mobile Phone - Black (AT&T)
Average customer rating
4.2
(1,846 Reviews)
Rating breakdown 1,846 reviews
5 Stars
949
4 Stars
544
3 Stars
150
2 Stars
109
1 Star
94
82%of customers recommend this product.
(
1,418 out of
1,721)
Customer Reviews for Samsung - Captivate Mobile Phone - Black (AT&T)
Customer Rating
5
on November 3, 2010
Posted by: alex111683
AMAZING AMAZING AMAZING!!! This is the best phone I have ever used and owned. Nothing else compares!
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Nice product, but not ready for prime time
on November 7, 2010
Posted by: apmeister
from Ann Arbor, MI
Expertise:Expert
The phone keeps powering off randomly. Running Android 2.1. This seems to be a prevalent problem with the Captivate per the Android Forums.
Pros: Bright display, Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 8, 2010
Posted by: LvJohn
I love this phone after have 6 windows phones that never worked right this phone comes along and blows them all away.
Pros: Bright display, Durable, Realistic color, Lightweight
Cons: needs better battery life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
on November 22, 2010
Posted by: GingerbreadMan
Expertise:Intermediate
It is a great phone. It does NOT have android 2.2 as stated on the site. It has 2.1. Gingerbread (3.0) will be out very soon and captivate owners are still waiting on 2.1 with little to no hope of getting 3.0 on their phones. Samsungs lack of os updates and support have current owners looking at other cell phone's other than samsung for their next phone. The phone itself is great, but samsung needs to prove current and past owners of samsung phones and step up and support the phones longer and give os updates.
Pros: Built-in speakers, Bright display
Cons: lack of updates to os
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very Good Cell Phone
on November 26, 2010
Posted by: jab123
from Castro Valley California
Expertise:Intermediate
I upgraded my phone to purchase the Captivate from a Motorola backflip. The Captivate is a more solid phone with a bigger screen and a faster processor. The backflip was never updated to Android 2.1 when I owned it. If cell phone companies & Manufacturers want to alienate their customers, then don't take deadlines seriously about Operating system updates!! (Samsung we need 2.2 on the captivate now!!). I am hoping that the Captivate will also update the OS to 2.3 as soon as possible after this OS is released. Updating the current phones to the new OS's will keep customers like me coming back to Samsung. The customer can't and won't buy a new cell phone every 6 months.
Pros: Bright display, Durable, Realistic color, Lightweight, fast & responsive
Cons: not updated android 2.2, needs more battery capacity
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is THE PHONE!
on November 26, 2010
Posted by: LuvmyCaptivate
from Center, TX
Expertise:Intermediate
I just bought my Captivate but I've been researching it for a month! It has everything I wanted in a cell phone and more. I love, love the Android system, the camera and all it's abilities, the Swype texting option, the quickness to respond, I could go on and on. This phone was perfect for me! Thanks, Samsung!
Pros: Bright display, Durable, Lightweight, camera, swype texting, display size
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but...
on November 28, 2010
Posted by: TJ98101
from Seattle, WA
Expertise:Expert
Overall a good phone. The caveat is the delay getting Android OS 2.2, the problems with GPS, and the inability to sync to Outlook.
To be fair, Samsung has produced software to address the sync issue and OS2.2. The problem lies with the carrier delaying the OS and trying to pull features out of Kies or the OS that do not fit their business model. The carriers would be better off keeping their hands off the OS and just deliver a service that fits the device rather than altering the device to suit their business model.
All things considered, I would not buy the phone again through this carrier.
Cheers and good luck to all.
TJ
TJ
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, poor sync options, gps issues, os delay
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone would be excellent with Android 2.2
on December 8, 2010
Posted by: droid3414
from Arkansas
Expertise:Intermediate
My only problem with the phone is it needs a firmware upgrade to Android 2.2 or even 2.3. This phone has the potential to be a great phone if we can get the right software for it. Also it would be nice to be able to use programs that the phone shipped with an example is media hub, if it doesn't work don't put it on phone.
Pros: Bright display, Inexpensive, Lightweight
Cons: software update
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US