Customer reviews from Samsung US
Samsung - Captivate Mobile Phone - Black (AT&T)
Average customer rating
4.2
(1,846 Reviews)
Rating breakdown 1,846 reviews
5 Stars
949
4 Stars
544
3 Stars
150
2 Stars
109
1 Star
94
82%of customers recommend this product.
(
1,418 out of
1,721)
Customer Reviews for Samsung - Captivate Mobile Phone - Black (AT&T)
Customer Rating
5
Great Product
on November 19, 2011
Posted by: Kelavam
from Grand Rapids, MI
Expertise:Intermediate
I have had a lot of success with Samsung products.
Only used customer service once, but I am very happy with the help and support I recieved.
This phone is fast; I can run 5 apps at once and not notice a slow down. The screen is huge (for a phone) and watching videos is great.
Any complaints I have with the phone is the OS and lack of upgrades yet (AT&T promised 2.3.4 months ago, still running Froyo).
I would recommend this or any Samsung product.
Pros: Durable, Lightweight
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This Product is OK
on November 19, 2011
Posted by: JOV711
from San Diego, CA
Expertise:Expert
This product is OK, but its 1 ghz processor is really slow. It lags a lot and the camera quailty on this phone isnt as great as it is on other samsung products. If you want a phone to use for simple thigns and you wont be using it much this phone would be good for you, but if you want a fast responsive phone with great cameraquailty and youll be on it a lot i would recomend you look at another phone.
Pros: Bright display, Inexpensive, Realistic color, Lightweight
Cons: Poor quality, Not high def
Features
3
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great But Some Concerns.
on November 19, 2011
Posted by: Mholcomb
Expertise:Expert
Everything lives up to what I expected. Screen is better that expected. Unlimited amount of apps to choose from. Only concern though is if I will every get an Android Update. Currently I have android 2.2 I am longing for 4.0 but I highly doubt I get it so even 2.3 would be a welcome sight though.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
Cons: not sure that it will get an android update.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone
on November 21, 2011
Posted by: j2joshua
from Louisiana
Expertise:Expert
It is a great smart phone. It is not to big or to small. The image quality is great. The android market has plenty of great apps also.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
Cons: battery life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung captivate- AT&T
on November 21, 2011
Posted by: Seshi
from Chicago, IL
Expertise:Intermediate
Owned this product for a while now.
- I have no issues.
Love the fact that I can go wireless instead of using data through AT&T
Except the fact that some of calls get dropped (courtesy of AT&T), I love my phone
- Sometimes the phone gets hanged because of the Apps
- I have no issues.
Love the fact that I can go wireless instead of using data through AT&T
Except the fact that some of calls get dropped (courtesy of AT&T), I love my phone
- Sometimes the phone gets hanged because of the Apps
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: at&t
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product!
on November 21, 2011
Posted by: ezraroan
Expertise:Intermediate
It's a really nice smart phone. The only thing is that the design is a little confusing and the performance lags like a second. Also you constantly have to kill a lot of apps running in the background to save your battery. The speaker isn't loud, but if you plug in headphones the volume gets LOUD. It's better when you have headphones in, it has louder volume. I would also recommend a better design cause it's sleak and slipper. I love it but I don't wanna drop and break my phone! You should get a case to solve this problem, one of those silicone cases; NOT rubber. Silicone is better because it's a hard plastic case, but it's like gel and won't break and crack like hard plastic ones, or collect dust and get stuck in your pocket like rubber ones.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight, you can customize a lot, better apps than other phones! (ex: evernote app)
Cons: slippery, bad speakers (but really nice with headphones in), a little confusing
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Captivate
on November 21, 2011
Posted by: garudatx
from Austin
Expertise:Intermediate
First Captivate I got worked decently, till it decided to start powering off at random times...
Samsung replaced it and the new one seemed to work fine for quite a while... then just got slower and slower, and battery power left faster and faster! No talking or opening apps, the battery would go from 100 - 20% in less than 4 hours... Use the smart phone as a smart phone and wow... might lat 2 hours before totally Dieing...
Re flashed to factory and still same issue.
After they told me to bring it to factory again it is now HARD BRICKED!!!!!!!!
friggin great!
Samsung replaced it and the new one seemed to work fine for quite a while... then just got slower and slower, and battery power left faster and faster! No talking or opening apps, the battery would go from 100 - 20% in less than 4 hours... Use the smart phone as a smart phone and wow... might lat 2 hours before totally Dieing...
Re flashed to factory and still same issue.
After they told me to bring it to factory again it is now HARD BRICKED!!!!!!!!
friggin great!
Pros: Bright display
Cons: btty life is no good after a few months
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
on November 22, 2011
Posted by: maniaca
from Colorado
Expertise:Expert
The best phone i've used. Very thin and elegant. Android all the way.
Pros: Durable, Realistic color, Lightweight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US