Customer reviews from Samsung US
Samsung - Captivate Mobile Phone - Black (AT&T)
Average customer rating
4.2
(1,846 Reviews)
Rating breakdown 1,846 reviews
5 Stars
949
4 Stars
544
3 Stars
150
2 Stars
109
1 Star
94
82%of customers recommend this product.
(
1,418 out of
1,721)
Customer Reviews for Samsung - Captivate Mobile Phone - Black (AT&T)
Customer Rating
3
GPS Issues
on December 15, 2010
Posted by: Squirts
Expertise:Intermediate
Nice phone with great design and nice features but i am on my 2nd one due to the GPS function not working at all.
Cons: poor gps
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Captivate Closes
on December 15, 2010
Posted by: MagicBeam
from Orlando, FL
I purchased this phone a few months ago and it was great until i started installing apps. I did like everyone does when they get a new smartphone I customized it with apps, wallpapers, etc. After a couple of weeks it started shutting down by itself every hour or so. At&t's fix for it was to reset it to factory default, which did work until i wanted to add more apps. I've been slowly installing apps since and I thought I had it down to Pandora but that doesn't seem to be it.
I wouldn't recommend this phone until Samsung puts out a fix. There's plenty of forum posts on the subject but no one has a fix(Samsung). If Samsung doesn't fix the issue soon this will be my last Samsung phone.
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, to buggy
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Frank C
on December 16, 2010
Posted by: FrankC99999
A good phone. I find it a little slow to respond sometimes,but no big deal. I like it so much, I got one for my wife.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Captivate
on December 17, 2010
Posted by: JimZ4
from Hampshire County, WV
Expertise:Intermediate
I've had this phone less than a month but love it already. It's easy to use, very fast, has loads of apps available and I find myself using my laptop less and my Captivate more. Easy to set up my e-mail accounts and brouse the web. I would love to receive the Android 2.2 update and be able to access and use more apps.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT
on December 18, 2010
Posted by: NANDAMURI
Excellent phone from SAMSUNG
try to improve the battery performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone !
on December 19, 2010
Posted by: thelaughinman781
from Augusta Ga
Expertise:Intermediate
I am a previous Iphone 3gs user and now i us this phone...hands down..it is a better phone in my opinoin.
Pros: Built-in speakers, Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Be Careful!!!
on December 19, 2010
Posted by: YoJo
from Detroit, MI
Expertise:Expert
This is my 3rd third phone in 20 days... The first 2 were from bath 1010. The first just quit working and wouldn't power on at all. The second, had issues where it would turn off on its own. This one is from batch 1011 and seems to be okay so far. If you start havin issues like those above, take it back and get a new one ASAP as the problems will just keep getting worse...
Also not to happy that this phone is so limited by what it can do... tethering is disabled and it still is on OS 2.1 (come on Samsung, they are already on 2.2 and getting ready for 2.3... you make the Nexus S that comes with tethering and OS 2.3)... If I would have known about these, probably would have waited and gotten a different product.
GPS also takes forever to get a lock and this is a known issue and Samsung released a "fix" that still hasn't worked... read about it on the internet...
Be careful when making a decision about getting this phone... fully research it first.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
Cons: not enough testing prior to release
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't meet my expectations
on December 19, 2010
Posted by: Pete838
from FL
Expertise:Intermediate
When I chose this phone over the iPhone 4, I did so against the recommendation of the store and several friends and family.
I've been very happy with the available features and the form factor and physical attributes of the phone.
My problem is with the software, battery life, and GPS.
First, the upgrade schedule to 2.2 has been blown. The device often seems to get stuck, and will freeze for up to 20 seconds. During this time the device will not respond to any commands, and will not register haptic feedback. When making a phone call there is often a delay of up to 30 seconds between sending the call and the first ring. The GPS rarely works, and is generally unable to fix my location. Battery life is dismal. After 8 hours unplugged, and with little use I am below 50%, and after 12 hours the device is reminding me to recharge. I would expect a 2 month old phone to last longer between charges.
I've been very happy with the available features and the form factor and physical attributes of the phone.
My problem is with the software, battery life, and GPS.
First, the upgrade schedule to 2.2 has been blown. The device often seems to get stuck, and will freeze for up to 20 seconds. During this time the device will not respond to any commands, and will not register haptic feedback. When making a phone call there is often a delay of up to 30 seconds between sending the call and the first ring. The GPS rarely works, and is generally unable to fix my location. Battery life is dismal. After 8 hours unplugged, and with little use I am below 50%, and after 12 hours the device is reminding me to recharge. I would expect a 2 month old phone to last longer between charges.
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, poor battery life, slow, gps doesn't function
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US