Customer reviews from bestwayusa.com
Bestway - Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
Average customer rating
1.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
10
0%of customers recommend this product.
(
0 out of
11)
Customer Reviews for Bestway - Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
Customer Rating
1
Liner won't last the year
on June 13, 2023
Posted by: upsetkids
from Ontario
Gender:Female
I bought this pool last May, stored it inside, set it up exactly as per instructions and the liner ripped in 3 spots where the side liner is attached to the ground liner. I basically filled it and lost water twice and the wear just continued growing and growing and not in a patchable area.
Wish I had read the reviews because I haven't seen any good ones yet.
Wish I had read the reviews because I haven't seen any good ones yet.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 14, 2023
Hello, we are very sorry to hear that your pool's liner has torn. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Nice pool for 1st year
on July 23, 2023
Posted by: TxRN
from Canyon, TX
Gender:Female
Bought this pool June 7, 2022. Stored in box over winter. Have had nothing but trouble this summer. Have repaired multiple leaks and stills losing water. Keep it covered when not using.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 31, 2023
Hello, we are very sorry to hear that your pool's liner is leaking. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Bestway Steel Pro 15x42 Tubes Rusted
on August 21, 2023
Posted by: mperez
from Puerto Rico
Gender:Female
I bought the Steel Pro Max 15x42 for our grandchild, and now July 2023 most single metal pipe going around the top has rusted, one (vertical) is already rust, just a matter of days for it to break. concerned because the description said that is rusted resistant.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, August 23, 2023
Hello, we're very sorry to hear that your pool's frame has began to rust. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Poor results
on June 6, 2024
Posted by: Bestway steel pro pool
from Tennessee
Gender:Female
I boiught this pool and the water in it will not go level at all, before putting water in it it was all level all the way around with slpanks under each leg and when I got the pool filled with water all the water is like it is going down hill, I have tried to dig to china and back as I tried to put it inground above ground to see if that would work and no. Just want my money back and to get a professional to install a good pool.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 7, 2024
Your water levels may not be level due to improper set up. For help with trouble shooting. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com