Customer reviews from bestwayusa.com
Bestway - Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
Average customer rating
1.3
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
9
0%of customers recommend this product.
(
0 out of
10)
Customer Reviews for Bestway - Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
Customer Rating
1
Save your money and water bill
on June 18, 2025
Posted by: Rykerjon
from Utah
Gender:Male
I bought this yesterday and was so exited to have somewhere fun and relaxing to cool off. I took it home and set everything up and started filling it. As soon as I started to fill it I noticed several small leaks but thought that maybe I splashed some water while filling I let it fill the rest of the way over night and woke up to a full pool which I was super exited to come home and enjoy. I came home from work find the pool was no longer full and lost alot of water. It took almost 8 hours to fill and lost about 1/4 by the time I got home. Super sad that I payed as much as I did and it won’t hold water. I would ignore it but having to top it off takes forever and not to mention takes my water bill go way up in cost and that ontop of the price of the pool is enough to make me wish I didn’t buy it.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, Bestway USA, June 19, 2025
We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Don't recommend
on August 19, 2024
Posted by: Mamabear65
from Massachusetts
Gender:Female
Bought this pool in June, filter doesn't work now and filter isn't strong enough to keep pool water moving. The inlets to the pump seem like they arent even sucking water to the pump. Pool is impossible to vacuum because the parts are so hard to remove so you cant vacuum, we had to buy a separate vacuum. I'll NEVER buy this kind of pool ever again. Had to buy a new filter pump after 2 months. Do not recommend at all.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, August 20, 2024
We are so sorry to hear that you have had a negative experience with your pool set. If you have any questions regarding your pool or need help: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Poor results
on June 6, 2024
Posted by: Bestway steel pro pool
from Tennessee
Gender:Female
I boiught this pool and the water in it will not go level at all, before putting water in it it was all level all the way around with slpanks under each leg and when I got the pool filled with water all the water is like it is going down hill, I have tried to dig to china and back as I tried to put it inground above ground to see if that would work and no. Just want my money back and to get a professional to install a good pool.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 7, 2024
Your water levels may not be level due to improper set up. For help with trouble shooting. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Bestway Steel Pro 15x42 Tubes Rusted
on August 21, 2023
Posted by: mperez
from Puerto Rico
Gender:Female
I bought the Steel Pro Max 15x42 for our grandchild, and now July 2023 most single metal pipe going around the top has rusted, one (vertical) is already rust, just a matter of days for it to break. concerned because the description said that is rusted resistant.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, August 23, 2023
Hello, we're very sorry to hear that your pool's frame has began to rust. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Nice pool for 1st year
on July 23, 2023
Posted by: TxRN
from Canyon, TX
Gender:Female
Bought this pool June 7, 2022. Stored in box over winter. Have had nothing but trouble this summer. Have repaired multiple leaks and stills losing water. Keep it covered when not using.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 31, 2023
Hello, we are very sorry to hear that your pool's liner is leaking. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Returned to store
on July 16, 2023
Posted by: Anonymous
from Cooperstown Pa
Gender:Female
My girls saved their money to buy this pool. Their dad and I worked 6-8 hours today prepping, putting together everything only to loose 2500 gallons of water 😡. There was a hole at ground level where the seams met and water just started spilling out. We returned it to our local store but now they are out of stock and everywhere else is twice as much for the same model. Not happy at all!
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 17, 2023
Hello, we are very sorry to hear that your pool was leaking form the liner. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
bestway steel pro Max 15x42 metal tubes rusted
on July 6, 2023
Posted by: MikePrucha
from Blue Ridge, VA
Gender:Male
I bought the Steel Pro Max 15x42 early in 2022, this is now July 2023 and I doubt it will make it till August, every single metal pipe going around the top has rusted, one is already rust through 3/4 of the pipe, just a matter of days for it to break through. Would never
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 7, 2023
We do apologize your frame appears to be rusting. Like most frame pools, they are rust resistant not rust proof. The elements and certain types of chemicals can cause the premature rusting of the frame. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Poorly made
on July 4, 2023
Posted by: Jen 15
from Phoenix az
Gender:Female
The pool did not even last weeks. Faulty seems just let the water poor out
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 6, 2023
Hello, we are truly sorry that your pool's liner is not holding water properly. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com