Customer reviews from bestwayusa.com
Bestway - Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
Average customer rating
1.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
10
0%of customers recommend this product.
(
0 out of
11)
Customer Reviews for Bestway - Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
Customer Rating
1
Poorly made
on July 4, 2023
Posted by: Jen 15
from Phoenix az
Gender:Female
The pool did not even last weeks. Faulty seems just let the water poor out
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 6, 2023
Hello, we are truly sorry that your pool's liner is not holding water properly. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Returned to store
on July 16, 2023
Posted by: Anonymous
from Cooperstown Pa
Gender:Female
My girls saved their money to buy this pool. Their dad and I worked 6-8 hours today prepping, putting together everything only to loose 2500 gallons of water 😡. There was a hole at ground level where the seams met and water just started spilling out. We returned it to our local store but now they are out of stock and everywhere else is twice as much for the same model. Not happy at all!
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 17, 2023
Hello, we are very sorry to hear that your pool was leaking form the liner. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Horrible
on June 15, 2023
Posted by: Natty
from Houston, tx
Gender:Female
My pool is a year old and the liner has came apart on the bottom at the seam over 3 feet! Total waste of money!
Response from bestwayusa.comBy Bestway , Customer Service, June 16, 2023
Hello, we are sorry you have experienced this with your pool's liner. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Don’t Waste Your Money
on May 30, 2023
Posted by: Suzie
from Dothan, AL
Gender:Female
Bought this pool last year and it only lasted one Summer. Would never recommend this product to anyone. It’s not worth the money and very disappointed!
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, May 30, 2023
Hello, we are very sorry to hear that your pool has only lasted you one season. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Bad bad bad
on June 20, 2025
Posted by: Meandmyself
Gender:Female
I got the same exact pool and 16 x 48… Didn’t have it for three months and it’s got a lot of rest on the connectors bars… Do yourself a favor and stay clear of best way pools… Google reviews of best way pools and you will see!
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, Bestway USA, June 20, 2025
We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Save your money and water bill
on June 18, 2025
Posted by: Rykerjon
from Utah
Gender:Male
I bought this yesterday and was so exited to have somewhere fun and relaxing to cool off. I took it home and set everything up and started filling it. As soon as I started to fill it I noticed several small leaks but thought that maybe I splashed some water while filling I let it fill the rest of the way over night and woke up to a full pool which I was super exited to come home and enjoy. I came home from work find the pool was no longer full and lost alot of water. It took almost 8 hours to fill and lost about 1/4 by the time I got home. Super sad that I payed as much as I did and it won’t hold water. I would ignore it but having to top it off takes forever and not to mention takes my water bill go way up in cost and that ontop of the price of the pool is enough to make me wish I didn’t buy it.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, Bestway USA, June 19, 2025
We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
bestway steel pro Max 15x42 metal tubes rusted
on July 6, 2023
Posted by: MikePrucha
from Blue Ridge, VA
Gender:Male
I bought the Steel Pro Max 15x42 early in 2022, this is now July 2023 and I doubt it will make it till August, every single metal pipe going around the top has rusted, one is already rust through 3/4 of the pipe, just a matter of days for it to break through. Would never
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 7, 2023
We do apologize your frame appears to be rusting. Like most frame pools, they are rust resistant not rust proof. The elements and certain types of chemicals can cause the premature rusting of the frame. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Don't recommend
on August 19, 2024
Posted by: Mamabear65
from Massachusetts
Gender:Female
Bought this pool in June, filter doesn't work now and filter isn't strong enough to keep pool water moving. The inlets to the pump seem like they arent even sucking water to the pump. Pool is impossible to vacuum because the parts are so hard to remove so you cant vacuum, we had to buy a separate vacuum. I'll NEVER buy this kind of pool ever again. Had to buy a new filter pump after 2 months. Do not recommend at all.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, August 20, 2024
We are so sorry to hear that you have had a negative experience with your pool set. If you have any questions regarding your pool or need help: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com