Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
438
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
67 out of
80)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Customer Rating
5
Netgear Nighthawk RS500
on January 6, 2026
Posted by: Arturo
Excellent product, easy to install and use.
I had Netgear products for years and never been disappointed.
I had Netgear products for years and never been disappointed.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk RS500
on December 19, 2024
Posted by: techguyrobert
[This review was collected as part of a promotion.] This is a quality router. Very easy to setup and begin using. I would buy again. A big part of my purchase was due to Netgear being a USA company.
Written by a customer while visiting netgear.com
Customer Rating
5
Good router
on October 21, 2024
Posted by: Anonymous
I was way behind progress with my old router and this one puts me in the now and future for performance!
Written by a customer while visiting netgear.com
Posted by: WildLemming45!
Verified Purchase:Yes
I love this router. I was using an older Nighthawk router, but it was capped by a 450mbps internet port, while I have 2.5gbps internet. I wish I would have gotten a version higher, so I could future-proof my connection, because my ISP is promising 10gbps rollout over the next few years. I don’t want to go through the hassle of return, so I’ll just upgrade again in a few years. One thing some of my family noticed was that the range was not quite as good as before, but the speed and stability was greater.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Bad connection, bad speeds
on April 16, 2025
Posted by: NicNic
One would think that this new router would be an improvement from our old 2013 R7000, right?
Wrong!!
As soon as I plugged it in, troubles started and I was back to the prehistoric times of Wifi with 30~40 Mbps download speeds.
This machine is advertised for a 3000 square feet coverage. We live in a 800 square feet 2, stories townhouse but reception was so bad that we could no longer play videos on one of the computers (through the old router we've been playing videos for years without problems).
The Smart connect is also a huge failure. Our machines were connected to the 5 Ghz band, but were given 2.4 Ghz band speeds. I disabled it and this seemed to fix the download speed. However the next day I came back home after a couple of hours and the 5 Ghz band Wifi was gone! Computers were disconnected and unable to reconnect (had to reboot the router).
Netgear has a nice flyer inside the box with the phone number to their Support. I am an IT guy and I do not have the time to spend hours on the phone to be asked if I updated to the latest firmware and to be instructed to reboot the router. If Netgear cannot make a router that works right out of the box, it has nothing to do in my home and was returned after 2 days...
Wrong!!
As soon as I plugged it in, troubles started and I was back to the prehistoric times of Wifi with 30~40 Mbps download speeds.
This machine is advertised for a 3000 square feet coverage. We live in a 800 square feet 2, stories townhouse but reception was so bad that we could no longer play videos on one of the computers (through the old router we've been playing videos for years without problems).
The Smart connect is also a huge failure. Our machines were connected to the 5 Ghz band, but were given 2.4 Ghz band speeds. I disabled it and this seemed to fix the download speed. However the next day I came back home after a couple of hours and the 5 Ghz band Wifi was gone! Computers were disconnected and unable to reconnect (had to reboot the router).
Netgear has a nice flyer inside the box with the phone number to their Support. I am an IT guy and I do not have the time to spend hours on the phone to be asked if I updated to the latest firmware and to be instructed to reboot the router. If Netgear cannot make a router that works right out of the box, it has nothing to do in my home and was returned after 2 days...
Response from netgear.comBy NETGEAR Team, April 17, 2025
Hi NicNic,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity and speed problems with your RS500 and have already returned it. Many factors can affect your Internet connection speed for devices on your home network like router placement, home layout, or wireless interference from other devices. When experiencing an issue with speed as well as connectivity, we recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your RS500 device is on the latest firmware v1.0.1.74, which contains fixes for various bugs: https://kb.netgear.com/000066566/RS500-Firmware-Version-1-0-1-74.
If you decide to repurchase the RS500 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity and speed problems with your RS500 and have already returned it. Many factors can affect your Internet connection speed for devices on your home network like router placement, home layout, or wireless interference from other devices. When experiencing an issue with speed as well as connectivity, we recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your RS500 device is on the latest firmware v1.0.1.74, which contains fixes for various bugs: https://kb.netgear.com/000066566/RS500-Firmware-Version-1-0-1-74.
If you decide to repurchase the RS500 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best wireless router
on November 16, 2024
Posted by: CALPROD
very powerful very strong connection covers very big area easy to use.
Written by a customer while visiting netgear.com
Customer Rating
5
Speed range and looks
on November 12, 2024
Posted by: michael riordan
Its everything i wanted it gives me the speeds i need over 1k mbs it covers my entire house and looks great.
Written by a customer while visiting netgear.com
Posted by: JDubya
Verified Purchase:Yes
As advertised. Paired with Nighthawk Mid/high-Split Multi-Gig 2.5Gbps Cable Modem (CM3000). Using Comcast 1000mbs. I have 30+ devices on it, and it handles with no issues.
I would recommend this to a friend!
Written by a customer while visiting netgear.com