Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(513 Reviews)
Rating breakdown 513 reviews
5 Stars
436
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
66 out of
79)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Posted by: Mrj8d
Verified Purchase:Yes
Not worth the price. Very inconsistent. Everyone keeps having intermittent connection. It's not the internet. I had another netgear router before this one and didn't have issues like this new one. Taking it back.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: Richard0503
Verified Purchase:Yes
Was too difficult to setup. R7900 - Nighthawk X6 AC3000 Tri Band WiFi Gigabit Router was plug and play - much better!
Response from netgear.comBy NETGEAR Team, November 10, 2025
Hi Richard0503,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had trouble installing your RS500 and have already returned it. When experiencing trouble during installation, we recommend visiting this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you decide to repurchase the RS500 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had trouble installing your RS500 and have already returned it. When experiencing trouble during installation, we recommend visiting this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you decide to repurchase the RS500 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best
on November 11, 2024
Posted by: Brian Phanichkarn
[This review was collected as part of a promotion.] I was resistant in upgrading my wifi system but decided on it and the newest nighthawk was the best choice as all the electronics in the home has increased in speed and runs smoother than before.
Written by a customer while visiting netgear.com
Posted by: Dharper002
Verified Purchase:Yes
This far the performance has been good. It presents a very strong signal, improves device connectivity with many devices. I am pleased.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Great Improvement!
on January 23, 2025
Posted by: Guardsix6
Wasn't sure I should upgrade from my current Netgear router, but I really glad I did. I'm now getting consistent signal strength throughout my 2900 sq ft. home. Wifi is now available in places it wasn't before so that's obviously a definite improvement. Glad I stayed with Netgear.
Written by a customer while visiting netgear.com
Customer Rating
2
Poor range, frequent disconnections
on March 10, 2025
Posted by: Paul
This WiFi router is advertised as being able to cover 3000 square feet. I live in a 1500 square foot home, and I still experience poor signal strength and frequent disconnections from WiFi.
Response from netgear.comBy NETGEAR Team, March 11, 2025
Hi Paul,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the range and connectivity while connected to your your RS500. Many factors can affect the performance of your router including device placement, interference from other devices and home layout. We recommend checking out these troubleshooting resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router.
We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issue and we would like to follow up with you. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the range and connectivity while connected to your your RS500. Many factors can affect the performance of your router including device placement, interference from other devices and home layout. We recommend checking out these troubleshooting resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router.
We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issue and we would like to follow up with you. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Tornado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best one I ever seen more powerful and speed strength.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
BEST Gaming Router
on January 13, 2025
Posted by: SNIPERBIA
For gamers, the NETGEAR Nighthawk BE12000 is a future-proof investment. It excels in providing low latency, high-speed wired and wireless connectivity, and gaming-specific features, making it a fantastic choice for competitive and casual gaming alike.
Written by a customer while visiting netgear.com