Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
438
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
67 out of
80)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Customer Rating
5
Swapping the old router with the new one was too easy using the App!
on September 19, 2025
Posted by: Ed M.
Verified Purchase:Yes
Wow! Swapping out my old router with the new one using the app was easy. Just click on the “add a new nighthawk device” and follow the directions and voila’ the new router was up and running.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Good product
on October 13, 2025
Posted by: Dan S.
Finally upgraded and now can get the full bandwidth I've been paying for from my provider. Not related to Netgear specifically, but it also helps when you actually remember to attach the wireless antennae to your computer, lol. I went from ~100Mbps to ~1400Mbps.
Written by a customer while visiting netgear.com
Posted by: Patrick L
Verified Purchase:Yes
Happy support was available during set up but I don't like products who advertise "easy set up" when it can be anything but. But, the RS500 has been operating well since the 1.5 hour set up. Replacing a Netgear "end of service " device is also a pricey process :-(
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, November 19, 2025
Hi Patrick,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience while installing your new RS500. When experiencing trouble during installation, we recommend visiting the resource in the following link: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience while installing your new RS500. When experiencing trouble during installation, we recommend visiting the resource in the following link: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product RS500
on November 21, 2025
Posted by: Anonymous
It's excellent Router and the setup is very easy. Netgear products are very stable in operation. My previous Netgear Router ran very smoothly, lasted for 7 years and never gave a problem.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighhawk
on November 22, 2025
Posted by: Anonymous
So far it's okay, wish I knew how to set it up without having issues
Written by a customer while visiting netgear.com
Customer Rating
5
fast and easy
on November 24, 2025
Posted by: Steveho
Blazing fast, easy setup and good app. And no external antennae to break lol
Written by a customer while visiting netgear.com
Customer Rating
3
Not as expected
on December 4, 2025
Posted by: John
Set up the router and my Verizon Fios TV immediately stopped working. Have the “VMS unreachable” error. Found a workaround but the signal strength is not as good as the old one. Thinking of returning the unit if I can’t get some improvement.
Response from netgear.comBy NETGEAR Team, December 5, 2025
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were experiencing problems with the range and connectivity of your RS500 and are considering returning it. We would like an opportunity to improve your experience. When experiencing an issue with signal strength while connected to your RS500, we recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
When experiencing an issue with your connected devices, we recommend ensuring your RS500 is on the latest firmware v1.0.5.22: https://kb.netgear.com/000070295/, as well as visiting this troubleshooting resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
If you're still experiencing any issues with your RS500, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were experiencing problems with the range and connectivity of your RS500 and are considering returning it. We would like an opportunity to improve your experience. When experiencing an issue with signal strength while connected to your RS500, we recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
When experiencing an issue with your connected devices, we recommend ensuring your RS500 is on the latest firmware v1.0.5.22: https://kb.netgear.com/000070295/, as well as visiting this troubleshooting resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
If you're still experiencing any issues with your RS500, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Poor quality device. That keeps going offline
on January 5, 2026
Posted by: Night
Just got this because NETGEAR emailed me that my nighthawk X10 was no longer to be supported and it was supposed to be equal in comparison. Unfortunately it is not. Didn’t cover half as much as my X10 and it keeps going offline. I end up putting my X10 back in service. I would not recommend this device to anyone. I will be returning it.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, January 6, 2026
Hi Night,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the coverage of your RS500 as well as it going offline. We recommend checking out these troubleshooting resources when you experience any issues with coverage and range: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, as well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
When your RS500 goes offline regularly we recommend a few troubleshooting steps including checking all of your cables are securely fashioned, fully power cycle both your modem as well as RS500 while they are not connected to each other via ethernet cable, as well as ensuring your device is on the latest firmware v1.0.5.22: https://kb.netgear.com/000070295/.
If you're still experiencing any issues after checking the firmware, please reach out to us at netgearteam@netgear.com — we’d love to work with you directly! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the coverage of your RS500 as well as it going offline. We recommend checking out these troubleshooting resources when you experience any issues with coverage and range: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, as well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
When your RS500 goes offline regularly we recommend a few troubleshooting steps including checking all of your cables are securely fashioned, fully power cycle both your modem as well as RS500 while they are not connected to each other via ethernet cable, as well as ensuring your device is on the latest firmware v1.0.5.22: https://kb.netgear.com/000070295/.
If you're still experiencing any issues after checking the firmware, please reach out to us at netgearteam@netgear.com — we’d love to work with you directly! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com