Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
438
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
67 out of
80)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Customer Rating
5
Big Upgrade
on December 9, 2025
Posted by: Anonymous
Upgraded from a Nighthawk WiFi 6 router to the BE12000.
Written by a customer while visiting netgear.com
Customer Rating
5
Super easy to setup. Performance is great so far.
on December 9, 2025
Posted by: Steven G.
Replaced an older Nighthawk router that’s been trustworthy after several years after getting a new laptop with 6E support. Setup to replace the existing router couldn’t have been easier. Tests of Wi-Fi around the property have been great so far in early testing. Performance is as good as advertised for what I have the ability to use. Hope to get as many good years from this unit as the last.
Written by a customer while visiting netgear.com
Customer Rating
5
Fantastic router
on December 9, 2025
Posted by: TStevensNYC
The increase in my speed was stunning. I now get my full 1GB feed and I couldn’t be more satisfied. Oddly, the system fails, but I’m going to try removing the automatic assignment of speeds.
Written by a customer while visiting netgear.com
Customer Rating
5
It’s about time
on December 11, 2025
Posted by: Dan
This router took my speeds to astronomical levels from the old one I had. It’s so enjoyable to have all my devices work up to their potential.
Written by a customer while visiting netgear.com
Posted by: Cloe Webfoot
Verified Purchase:Yes
Great router; no issues with its performance. Setup required help from NETGEAR - 1.5 hours later everything was working.
Written by a customer while visiting netgear.com
Posted by: K dot
Verified Purchase:Yes
This new nighthawk router is less reliable than the model I'm replacing (rax80). Devices take longer to connect and the range is definitely smaller.
Response from netgear.comBy NETGEAR Team, December 12, 2025
Hi K dot,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your devices connecting as well as the range from your RS500. Many factors can affect the performance of your router including router placement, interference from other devices, interference from some objects like metal cabinets and microwaves and which band you are connected to. For more information, we recommend visiting these resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, as well as: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
We also recommend ensuring your RS500 is on the most recent firmware v1.0.5.22: https://kb.netgear.com/000070295/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your devices connecting as well as the range from your RS500. Many factors can affect the performance of your router including router placement, interference from other devices, interference from some objects like metal cabinets and microwaves and which band you are connected to. For more information, we recommend visiting these resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, as well as: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
We also recommend ensuring your RS500 is on the most recent firmware v1.0.5.22: https://kb.netgear.com/000070295/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: BC9227
Verified Purchase:Yes
Great router. Recently changed to Version wireless and wanted to upgrade my router. Easy to install, compact.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on December 12, 2025
Posted by: Bob G
I liked when setting up, you have the option of using your past router name and password so you don’t have to enter on all your devices.
Written by a customer while visiting netgear.com