Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
438
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
67 out of
80)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Customer Rating
4
satisfied
on October 29, 2025
Posted by: Charissa Beard
I have a few devices that I cannot get connected. Have not tried calling support yet.
Response from netgear.comBy NETGEAR Team, October 29, 2025
Hi Charissa,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RS500. Nighthawk WiFi 7 router WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, please visit the following resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RS500. Nighthawk WiFi 7 router WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, please visit the following resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Good features, Web GUI needs work
on October 29, 2025
Posted by: Anonymous
I like the new features especially the Protection Engine. We've been hit with several DOS Attacks lately.
The Web GUI could use some work. On the Access Control page the lists for
The Web GUI could use some work. On the Access Control page the lists for
Written by a customer while visiting netgear.com
Customer Rating
5
Fast no issues
on October 30, 2025
Posted by: Chris C
So far this router is fast and no issues. App is great too.
Written by a customer while visiting netgear.com
Posted by: GiggleBit
Verified Purchase:Yes
Great so far. One laptop keeps losing connectivity but probably not the router. 6G not that stable on the iPhone. I’m sure they have a ways to go on that one.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Best Router
on October 31, 2025
Posted by: Linda W
This is the best high-speed router I have ever used. Highly recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Stable and Fast
on October 31, 2025
Posted by: Anonymous
Set up was a breeze and I was really thrilled when it was a substantial boost to our bandwidth compared to the Spectrum provided router. I went from about 200 mbps to around 900-1200 in some cases. The router spectrum provided always had issues, but this one has been rock solid.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on November 1, 2025
Posted by: Larry Harvey
Upgraded with this router and it Haskell been great.
Written by a customer while visiting netgear.com
Customer Rating
5
Kaplan Barndominium Wifi
on November 2, 2025
Posted by: Mark LeMaire
Installation was incredibly easy and setup very good. Check signal strength out in shop area and work very well….have a tv and stereo that streams from router and is 40’ away and through wood wall and both worked very good with good internet speed. Works well from Starlink system.
Written by a customer while visiting netgear.com