Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(513 Reviews)
Rating breakdown 513 reviews
5 Stars
436
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
66 out of
79)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Posted by: Alan K S
Verified Purchase:Yes
Poor range. This is second Nighthawk. First very difficult install then would drop devices. Armor is a joke. Immediately dropped all security cameras
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 20, 2025
Hi Alan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the range and connectivity of your RS500 as well as a difficult installation. When experiencing an issue with the range as well as connectivity of your RS500, we recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, as well as: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
If you experience trouble while installing your RS500, we recommend visiting this installation resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issues with poor range and devices dropping that you have been experiencing. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the range and connectivity of your RS500 as well as a difficult installation. When experiencing an issue with the range as well as connectivity of your RS500, we recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, as well as: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
If you experience trouble while installing your RS500, we recommend visiting this installation resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issues with poor range and devices dropping that you have been experiencing. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Extremely Fast, My new Netgear BE12000 Tri-band router
on August 27, 2025
Posted by: Karen McCann
Verified Purchase:Yes
I'm loving my new Netgear BE12000 Tri-band Router with wifi 7. It is very fast. Much faster than my 5 year old router. Netgear makes great products you can count on.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Anonymous
Verified Purchase:Yes
The RS500 router was easy to install and works very well.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect
on October 2, 2025
Posted by: Margaret Birns
Looks nice, works great. I feel confident that this router will work very well for me.
Written by a customer while visiting netgear.com
Customer Rating
5
Solid router with great performance
on November 24, 2025
Posted by: Marie M
I bought this to replace an older router I had from Netgear. They gave me a 20% off coupon for a new router so I used that to buy this new Nighthawk BA12000 wi-fi 7 router. Setup was very easy and the router covers our 2500 sq ft house easily. I used the Nighthawk app to set it up and it did all of the work for me, I just confirmed all the steps. I have many devices connected to the router and it works seamlessly. I think I got great value for the money I spent.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast and Easy
on November 4, 2024
Posted by: Bunni
Fast router, fairly easy to set up and get going. So far it's doing exactly what it should. We're getting very nice range too! I like the fact that it looks more conservative compared to some other gaming routers available. So far so good!
Written by a customer while visiting netgear.com
Customer Rating
5
Best Router By Far!
on November 24, 2024
Posted by: The Toolman
This router is extremely easy to set up and is amazingly fast! The coverage area is excellent and the security features are an added bonus! Thank you Netgear for another awesome experience!
Written by a customer while visiting netgear.com
Posted by: Johnnydiesel
Verified Purchase:Yes
The router has been working very well and handles all of our devices with no issues. Great wifi coverage inside and outside our home. This was a very good purchase.
I would recommend this to a friend!
Written by a customer while visiting netgear.com