Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
438
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
67 out of
80)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Customer Rating
5
Nice Wifi
on February 3, 2025
Posted by: K Legrow
NETGEAR Nighthawk BE12000 this was a huge improvement over my old Router and was easy to setup. I really do not like the app like setting it up the old way without using the app.
Written by a customer while visiting netgear.com
Customer Rating
5
What an upgrade!
on March 14, 2025
Posted by: Anonymous
We were having trouble with our Home surveillance system along with our WIFI reaching our bedroom. Along with an upgrade in internet speed the Nighthawk Router has solved our home surveillance system problems and we now can pick up internet well outside of our house! all the buffering has stopped as well. We are very satisified.
Written by a customer while visiting netgear.com
Posted by: JonZ
Verified Purchase:Yes
Easy set up with app and functions as specified in ad materials.
Written by a customer while visiting netgear.com
Posted by: BOBBYV
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the router but can't use it because I live in a large house. Need this unit to be MESH ready and it's not. Shame on Netgear for dropping the ball.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, July 21, 2025
Hi BOBBYV,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We would like an opportunity to improve your experience with your RS500. The high-performance antenna design for your RS500
provides up to 3,000 sq. ft. WiFi coverage. Your WiFi range can be affected by factors like router placement, home layout, or wireless interference from other devices. For more information, we recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, a well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
If you're still experiencing any issues or have any additional feedback regarding your RS500, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We would like an opportunity to improve your experience with your RS500. The high-performance antenna design for your RS500
provides up to 3,000 sq. ft. WiFi coverage. Your WiFi range can be affected by factors like router placement, home layout, or wireless interference from other devices. For more information, we recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, a well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
If you're still experiencing any issues or have any additional feedback regarding your RS500, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect router, excellent performance
on August 4, 2025
Posted by: Anonymous
Came from a Linksys wifi 6 that was ok, but it was time to upgrade. Every other brand just didn’t fit my needs especially since my internet was being upgraded to 10gig. This one does the job like a beast. Don't think, just buy it. You won’t regret it.
Written by a customer while visiting netgear.com
Customer Rating
3
See no difference
on August 11, 2025
Posted by: Kathy
I really couldn’t afford to purchase a new router but did because of course older one started messing up.
I see no difference in routers.
I see no difference in routers.
Response from netgear.comBy NETGEAR Team, August 11, 2025
Hi Kathy,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RS500. Many factors can affect the performance of your RS500 including broadcast device placement, interference from other devices and your connected devices and their support for the latest WiFi or Ethernet standards. For more information on these topics, please visit the following resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, as well as: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need any further assistance, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RS500. Many factors can affect the performance of your RS500 including broadcast device placement, interference from other devices and your connected devices and their support for the latest WiFi or Ethernet standards. For more information on these topics, please visit the following resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, as well as: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need any further assistance, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Remarkable
on October 25, 2024
Posted by: Skorp
This is my 1st Netgear router. I have to say it was very easy and user friendly to set up. I love that it puts your device on the best channel 2.4, 5, 6ghz. 1 Network name 1 password.
Nothing perfect thats what only 4 stars
This is a GREAT Router. :D
Nothing perfect thats what only 4 stars
This is a GREAT Router. :D
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR Nighthawk BE12000
on October 26, 2024
Posted by: Vulcan 900
[This review was collected as part of a promotion.] So far, so good. App setup or router was a little wonky. Setup stated wait for light to go solid, never did during that step. Skipped past, continued and light did go solid, setup completed.
Written by a customer while visiting netgear.com