Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Average customer rating
4.8
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
438
4 Stars
49
3 Stars
13
2 Stars
8
1 Star
7
84%of customers recommend this product.
(
67 out of
80)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk BE12000 Tri-Band Wi-Fi 7 Router - Black
Customer Rating
1
Beware if you have fios gigabit service.
on March 10, 2025
Posted by: Danny0303
Junk router if you have fios with the G-211M-C ONT. They are aware of this issue but have no fixed it.
Poor router performance and poor Netgear support
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 11, 2025
Hi Danny0303,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We would like an opportunity to improve your experience with your RS500 speeds while connected to a Fios ONT. There are many factors that can affect your Internet connection speed for devices on your home network. When experiencing issues with the speed from your device, we recommend checking your internet speeds from a few different sources, including at your modem directly, between your ISP & Router as well as your wireless speed. For more information on this, please visit the following resources: https://kb.netgear.com/000038894/How-do-I-check-my-Internet-speed, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
We would like to follow up with you regarding the speeds you are experiencing as well as your Support experience. Please reach out to us with your contact information as well as a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We would like an opportunity to improve your experience with your RS500 speeds while connected to a Fios ONT. There are many factors that can affect your Internet connection speed for devices on your home network. When experiencing issues with the speed from your device, we recommend checking your internet speeds from a few different sources, including at your modem directly, between your ISP & Router as well as your wireless speed. For more information on this, please visit the following resources: https://kb.netgear.com/000038894/How-do-I-check-my-Internet-speed, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
We would like to follow up with you regarding the speeds you are experiencing as well as your Support experience. Please reach out to us with your contact information as well as a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Router
on March 26, 2025
Posted by: Steve
Although it is very fast and offers many options, this router was the easiest router I have ever installed. Set-up is intuitive in that the router selects the appropriate band for each device, and I have a lot of them. Very happy with this purchase!
Written by a customer while visiting netgear.com
Customer Rating
4
Powerful wfh network
on April 24, 2025
Posted by: Lizat
Upgraded from my older nighthawk. Easy enough to configure, good coverage and stability. Deducted a start largely due to netgear’s limited support. For the price, there should be some if not premium support.
Written by a customer while visiting netgear.com
Customer Rating
5
Fantastic router upgrade
on June 25, 2025
Posted by: Oils
[This review was collected as part of a promotion.] Our router needed to be updated with better security and performance. After reviewing the options available the best choice for our requirements was the Nighthawk WiFi 7 RS500 router. Upon installation our network performance improved significantly. This router was easy to install and up and running in no time. We now enjoy faster more reliable streaming and better network security as
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router, Great Performance, Feature Ritch and easy to setup !! and with WiFi 7 :D
on October 4, 2024
Posted by: Mutl3y
This router simply worked out of the box, just run through the setup wizard via the Mobile APP and within 5 mins your connected and online!
Most settings can be configured via the Nighthawk APP, but for those of you that are looking for more advanced settings and configuration, just login to the router homepage and you will find the familiar Netgear configuration pages, which include IPv6, Port forwarding, custom rules, and more!
Most settings can be configured via the Nighthawk APP, but for those of you that are looking for more advanced settings and configuration, just login to the router homepage and you will find the familiar Netgear configuration pages, which include IPv6, Port forwarding, custom rules, and more!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Easiest Router Install Ever
on November 10, 2024
Posted by: R Way
[This review was collected as part of a promotion.] I use Netgear products exclusively and this was the easiest router install yet. User friendly, reliable, and attractive. It fits into my office decor seamlessly. Highly recommended. I won't use any other brand.
Written by a customer while visiting netgear.com
Customer Rating
5
Great for our space
on November 11, 2024
Posted by: Richard Restaurant
I have 4 from the fire hawk series at various small to medium sized restaurants. The antenna layout of this model is great for multi floor installation.
Super easy set up and app
Super easy set up and app
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing and easy setup
on November 11, 2024
Posted by: Rob Neibaur
[This review was collected as part of a promotion.] Super easy to set up and a router that is finally up to the task to deliver the fast internet to our devices.
Written by a customer while visiting netgear.com