Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
38
4 Stars
16
3 Stars
16
2 Stars
15
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
2
Disappointed
on October 1, 2025
Posted by: edGORE
from San Diego CA
I have the previous model and honestly I was disappointed by the upgrade or version 2 the earbud gummy are way smaller and keep slipping out of my ear and overall they're not loud enough even after customizing the eq on the app
Response from jbl.comBy Customer Support, October 2, 2025
We appreciate your feedback on our JBL Vibe Beam 2. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Excelent
on September 29, 2025
Posted by: Daveee
Good price for a good product. quality sound and very functional
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, ANC is obnoxious
on September 25, 2025
Posted by: Ryan Lo
from Oregon
Pros: Big sound in a little package. JBL is good at delivering good sound quality for relatively low price.
Cons: ANC. ANC. And ANC. This JBL has Ambient Noise Control n or ANC which allows users to either turn on noise suppression or let in ambient noise. Good idea in theory, but in practice this means every time you turn on the headphones, it sounds like someone is blowing air into your ear on top of whatever music, podcast, audiobook you're listening to. You can manually turn it off, but you have to do so every. Single. Time. An easy fix would be to have a setting where you can change the default mode, but this does not exist. It's not the end of the world, but it's impressively annoying to have to change a setting every time one uses a headphone, and something I wish I knew before purchasing.
Cons: ANC. ANC. And ANC. This JBL has Ambient Noise Control n or ANC which allows users to either turn on noise suppression or let in ambient noise. Good idea in theory, but in practice this means every time you turn on the headphones, it sounds like someone is blowing air into your ear on top of whatever music, podcast, audiobook you're listening to. You can manually turn it off, but you have to do so every. Single. Time. An easy fix would be to have a setting where you can change the default mode, but this does not exist. It's not the end of the world, but it's impressively annoying to have to change a setting every time one uses a headphone, and something I wish I knew before purchasing.
Response from jbl.comBy Customer Support, September 26, 2025
Thanks for bringing this to our attention. We tested our JBL Vibe Beam 2 and found that the last function you select is saved in your preferences. When you use it again, the device will remember the last setting you selected (Noise Cancelling, Ambient Aware, or Off). Please avoid touching the tap buttons while wearing the earbuds to prevent unintended setting changes.
If you need more details, please contact our Customer Support directly at: https://support.jbl.com/us/en/#contact
If you need more details, please contact our Customer Support directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Good buy!
on September 17, 2025
Posted by: HazelAngel
Earbuds work well for sound canceling. I have small ears and after I wear the earbuds awhile, my ears hurt on the cartilage. Otherwise, I am happy with them.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound and Fit
on September 5, 2025
Posted by: RLS_Fand
from New York, NY
I have had these for a few weeks now and the sound is AMAZING! I also find the fit is much better, these are definitely a new and improved version of the last pair. The ability to keep the earbuds in and change to hear through them is an improvement over the older ones, they had this feature as well but it wasn't as clear as these.
My only issue is that I find them a little difficult to get out of the case. This is probably a good thing as the last pair, if I dropped the case it would pop open and the earbuds would fly out. So it's something I'm willing to live with.
Written by a customer while visiting jbl.com
Customer Rating
3
Not loud enough
on September 3, 2025
Posted by: Anonymous
from Milwaukee, WI
When I first started using the Vibe Beam 2 ear buds I thought something was wrong because they were so quiet. I made adjustments in the app and it got a bit louder but still not sufficient. I then tried the other size ear pieces and that helped, but I’m still disappointed at the overall volume. Even with the noise canceling turned on they just don’t get loud enough.
Response from jbl.comBy Customer Support, September 5, 2025
We appreciate your feedback on our JBL Vibe Beam 2 TWS. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Also, please check if the balance control of your source device's sound settings is set to default (centered). We also recommend cleaning the earbuds with a cotton swab of alcohol. This will help remove dust or dirt that is blocking the ear tip causing low volume output. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Really good sound and value
on August 29, 2025
Posted by: jaybeee
from California
Pleasantly surprised by the audio quality, specifically the base. Purchased as a backup after misplacing my main earbuds. Highly recommend—they seem comparable to my friends' much pricier Apple buds.
Written by a customer while visiting jbl.com
Customer Rating
4
Great features great price
on August 5, 2025
Posted by: Oakie
from Batesville Arkansas
I recently purchased vibe beam 2 great sound and I like that you can create your own sound effects with the adjustable equalizer just wish the fit was better tried all the ear pieces but they want to fall out while singing along with my music but all in all a great product maybe I should have got something that wraps the ears
Written by a customer while visiting jbl.com