Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
38
4 Stars
16
3 Stars
16
2 Stars
15
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
3
Good, but a little annoying
on August 31, 2026
Posted by: TallNB
Let me start off by saying that these are a pretty good set of ear-buds. Very comfortable, they have noise canceling, good sound, and good battery life. The case is a good size, and sits nicely in a pocket. These are a great value.
The cons imo:
There is a low level hiss when there is no sound playing.
The "buttons" to play/pause, etc are a bit small, I find myself tapping 2 or 3 times to get the right spot.
The biggest con to me is the design, both of the buds and the case. The case is rounded, it does fit well in a pocket, but it always feel like it is balancing when on hard surfaces.
The ear pieces are round and smooth, with only the top hemisphere accessible when they are docked, coupled with the lid that only opens to 90 degrees, makes the headphone difficult to grasp and remove from the case, definitely a 2 hand operation, and I drop them frequently (I have a set of Vibe100tws that I can pull one handed from inside my pocket, which is perfect).
The stems of the buds are square, which leads to misalignment when trying to put them into the case; and the stems being square means that you can't just rotate them, you have to remove them complete from the case and try again.
There is very little taper (draft) to the stems, which makes placing and removing a bit more difficult (they have to come straight in/out).
Also, the ear buds face away from center, which means every time they are removed or docked, they need to be rotated, which can be tricky when holding the smooth round top.
Over all good ear-buds for the money, just a little annoying to use.
The cons imo:
There is a low level hiss when there is no sound playing.
The "buttons" to play/pause, etc are a bit small, I find myself tapping 2 or 3 times to get the right spot.
The biggest con to me is the design, both of the buds and the case. The case is rounded, it does fit well in a pocket, but it always feel like it is balancing when on hard surfaces.
The ear pieces are round and smooth, with only the top hemisphere accessible when they are docked, coupled with the lid that only opens to 90 degrees, makes the headphone difficult to grasp and remove from the case, definitely a 2 hand operation, and I drop them frequently (I have a set of Vibe100tws that I can pull one handed from inside my pocket, which is perfect).
The stems of the buds are square, which leads to misalignment when trying to put them into the case; and the stems being square means that you can't just rotate them, you have to remove them complete from the case and try again.
There is very little taper (draft) to the stems, which makes placing and removing a bit more difficult (they have to come straight in/out).
Also, the ear buds face away from center, which means every time they are removed or docked, they need to be rotated, which can be tricky when holding the smooth round top.
Over all good ear-buds for the money, just a little annoying to use.
Response from jbl.comBy Customer Support, September 3, 2026
Thank you for sharing your feedback with our JBL Vibe Beam 2. To get its best fit, gently twist the earbud into your ear while angling it slightly downward until it seals tightly in your ear canal. Trying different sizes of ear tips allows the body of the earbud to sit slightly further out, relieving pressure on your outer ear. As for its design, we will let our team know about it to improve our products in the future. Feel free to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Best Earbuds!
on August 30, 2026
Posted by: Leginty
from Philippines Davao Region
JBL Vibe Beam 2 is a great earbuds I got right now. This is also my first time having a earbuds that has so many features like ANC. Been using it almost everyday.
Written by a customer while visiting jbl.com
Customer Rating
5
on August 23, 2026
Posted by: macandchees
this is a great noise canceling, and I feel really good. The charge stays for a very long time.
Written by a customer while visiting jbl.com
Customer Rating
2
i love them but......
on August 7, 2026
Posted by: minnie160
from grant mi
I love these earbuds but since I bought them a week ago mind you it was at an airport the right ear bud would stay at 10%, and the left would be fine but now it's come to the point where the right just doesn't want to charge at all. when I put the right ear bud into the case it doesn't even light up.
now I can't send them back because one they were at an airport and two I don't have the box to return it.
now I can't send them back because one they were at an airport and two I don't have the box to return it.
Written by a customer while visiting jbl.com
Customer Rating
2
Bad fit to ear
on July 16, 2026
Posted by: MusicEater
These blow chunks they don't fit my ear the audio quality is not as good as the JBL Tune Flex twow
Response from jbl.comBy Customer Support, July 16, 2026
We appreciate your feedback. We understand that the fit and audio performance did not meet your expectations, especially when compared to the JBL Tune Flex 2. Each of our models is engineered with a unique sound profile and ergonomic design to serve different user preferences.
To ensure you are receiving the best possible fit and seal, we recommend utilizing the 'Check My Best Fit' feature in the JBL Headphones App. This feature determines if you are using the correct ear tip size and the optimal positioning within your ear canal. To use this, please download or open the JBL Headphones App, scroll down to 'Check My Best Fit,' and click to begin the process.
We have documented your comments regarding the fit and audio quality and will pass them along to our product development team for future enhancements.
To ensure you are receiving the best possible fit and seal, we recommend utilizing the 'Check My Best Fit' feature in the JBL Headphones App. This feature determines if you are using the correct ear tip size and the optimal positioning within your ear canal. To use this, please download or open the JBL Headphones App, scroll down to 'Check My Best Fit,' and click to begin the process.
We have documented your comments regarding the fit and audio quality and will pass them along to our product development team for future enhancements.
Written by a customer while visiting jbl.com
Customer Rating
2
Amazing except...
on July 8, 2026
Posted by: Neal the heel
from Colorado
The sound quality and noise canceling and all that was good. I like everything about these except for the button. It's one of those that sense your finger, not a push button. It didn't work very well at all and was super frustrating to use at work. I would have 5 starred these, but that is one major feature to mess up on. I sent them back and got beats with an actual press button.
Response from jbl.comBy Customer Support, July 8, 2026
We appreciate you sharing your detailed feedback. The touch-sensitive interface was designed to provide a seamless, button-free user experience; however, we understand that this specific design did not meet your expectations for ease of use in a professional environment. Your insights regarding the preference for physical buttons are invaluable, and we will pass this along to our product development team for future enhancements.
Written by a customer while visiting jbl.com
Customer Rating
2
good sound but noise cancelling and controls suck
on July 7, 2026
Posted by: cassiel
The sound is good, no complaints there, and the equalizer in the app is nice. unfortunately, the noise canceling is pretty terrible and the gesture controls are set up in a very irritating way.
i often find myself toggling the noise canceling on and off trying to figure out which is on and which is off. even when i can tell the difference, it isn't very effective. there's also occasional bits of static sometimes when you're using it without other audio playing, which gets annoying really fast.
the gesture controls are customizable in the app, but nowhere near as customizable as i'd like them to be. the controls are split into three sets: playback, volume, and ambient sound, and you choose which set of controls is assigned to which earbud. the problem with this being that there are three sets of controls and only two earbuds, so there will always be one set of actions you cannot use gestures for. with other earbuds you can choose the action that corresponds to each gesture individually, which i think works much better. my biggest gripe with this is honestly that every set of controls assigns 'tap and hold' to 'activate siri' despite all the other actions being different, and i don't even have siri turned on! that gesture could easily be assigned to something else so that i could play/pause, adjust volume, and toggle noise canceling all with gestures, but instead i have to leave one of those off and have a control that i will never ever use instead. why not just let the user decide which gestures do which actions instead of this nonsense?
if the only thing you're looking for is sound quality these are great, and they're relatively inexpensive compared to other similar earbuds, but if you use noise canceling a lot or like customizable controls i'd go with something else. personally both of those things are important to me so i would not buy these again.
Response from jbl.comBy Customer Support, July 7, 2026
Thank you for your feedback. ANC performance depends on a proper earbud fit. For noise cancellation to work effectively, the earbuds must create a secure seal in your ear canal, as even small gaps can allow outside noise to enter and reduce ANC performance. We recommend trying all included ear tip sizes, as a different size may be needed for each ear. A proper seal can significantly improve both comfort and noise-cancelling effectiveness.
The JBL Headphones app also offers gesture customization options, allowing you to personalize certain controls to better suit your preferences. While the JBL Vibe Beam 2 uses predefined control assignments rather than fully customizable individual gestures, we appreciate your suggestions and recognize the value of having additional flexibility. Your feedback is important to us, and we will be sure to share it with the appropriate team for consideration in future product and software improvements.
The JBL Headphones app also offers gesture customization options, allowing you to personalize certain controls to better suit your preferences. While the JBL Vibe Beam 2 uses predefined control assignments rather than fully customizable individual gestures, we appreciate your suggestions and recognize the value of having additional flexibility. Your feedback is important to us, and we will be sure to share it with the appropriate team for consideration in future product and software improvements.
Written by a customer while visiting jbl.com
Customer Rating
1
Sound in Ear will cut out
on June 30, 2026
Posted by: Logy
from Grand Rapids, MI
I have now bought 3 different sets after continuously returning them and getting a new pair and I have had the same issue every time. The audio will cut out in one of the ears for a few seconds every minute or so. It gets even worse at the gym with everyone wearing Bluetooth headphones and the audio will cut out in both ears every 30 seconds or so. After trying 3 different sets I will not be trying a 4th, highly don’t recommend if you want clear listening in both ears non-stop.
Response from jbl.comBy Customer Support, July 2, 2026
Thank you for your feedback. This is not what we wanted you to experience with our JBL Vibe Beam 2. Please contact our customer support, so we could assist you further with your issue. This will help us to find out the root cause and resolves your concern. https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com