Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
38
4 Stars
16
3 Stars
16
2 Stars
15
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
2
Great sound quality, poor features.
on January 29, 2026
Posted by: FBSA781
from Missouri
Bought these to replace the tws 200 and I’m not happy with them. For two reasons. When they connect there is a constant white noise in the background that is very distracting. Second the touch feature is very poor and I have to hit it several times to answer calls, stop music, or hang up. The sound quality for music is way better but the two drawbacks make it less desirable.
Response from jbl.comBy Customer Support, January 29, 2026
Thanks for your feedback. We understand that our JBL Vibe Beam 2 did not meet your expectations. For the white noise in the background and if you are using an Equalizer (EQ) , please try turning the EQ off. If you are still experiencing the same issue, you may try to connect the earbuds to a different source device. If the issue does not resolve after those steps, please try a reset by tapping the left or right earbud twice and holding the button on the third tap for more than 5 seconds with both earbuds on, and not charging. If the issue persists, please contact us directly for further assistance here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Best Earbuds Ever!
on January 25, 2026
Posted by: Soups_on
I bought these back in August before school and I absolutely love them! Prefect fit, great bass, great sound quality; essentially, they're the best earbuds I've ever had and will ever need.
Written by a customer while visiting jbl.com
Customer Rating
5
Best buds ever
on January 11, 2026
Posted by: Kris9000
I'm writing this after owning these for about a year and a half. These are the best earbuds I've ever had. I used to have apple air pods, and they were of course expensive but Jbl products in general have better sound quality. The reason why I'm writing this review is because I want to talk about the durability they have. Last week as of writing this, I accidentally left them in my work pants, and they went through a 40 minute wash cycle... I thought they would be done for, but they still work like nothing happened.. It's amazing! They don't take long to charge either, and last all day when I'm at work. (8 hour shift) I dunno what kind of magic Jbl has but I hope they keep their prices like this for a long time and keep their earbuds just as good as these!
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds!!
on December 18, 2025
Posted by: Cannmor
Excellent sound and noise cancelling works perfectly
Written by a customer while visiting jbl.com
Customer Rating
5
Really great sound quality.
on December 16, 2025
Posted by: Calebtheprince
from West Virginia
I bought these earbuds almost a year ago. the sound quality is just amazing Would definitely recommend these earbuds
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on December 15, 2025
Posted by: Ray89
from Kissimmee, FL
I bought the ear phones and expected the sound quality to be alot better. Very disappointing
Response from jbl.comBy Customer Support, December 16, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Vibe Beam 2 TWS didn't meet your expectations. You can adjust the sound of your JBL Vibe Beam 2 TWS using the equalizer on our JBL Headphones App. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Unfortunately unusable for me
on December 14, 2025
Posted by: Veera87
from Tampere, Finland
The sound is good, and the gestures work delightfully well. The fit isn't very good, you really have to wiggle them in to get it right. The biggest problem is that when anything - such as long hair, bigger earrings, a hat or a scarf - touches the surface of the earphones, it makes an unbearable sound right in your ear and this makes these unusable for me in the winter. And the winter here lasts for five months. Haven't had this problem before, I'm guessing it's the finishing of the plastic.
Response from jbl.comBy Customer Support, December 16, 2025
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Love them
on December 11, 2025
Posted by: Jen Ren
I love JBL’s line of speakers, headphones and earbuds. I used to be strictly Bose or Apple but honestly, JBL is playing with the big dogs. I can’t say anything negative about the earbuds I purchased.
Written by a customer while visiting jbl.com