Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
38
4 Stars
16
3 Stars
16
2 Stars
15
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
3
on April 1, 2026
Posted by: Grounds
About these a couple weeks ago the quality of sound is good needs more volume
Response from jbl.comBy Customer Support, April 1, 2026
We appreciate your feedback on our JBL Vibe Beam 2. For the best listening experience, make sure you achieve a tight seal by angling the ear tip downward, gently twisting the earbud into place, and maintaining that secure fit. We also recommend trying each of the included ear tip sizes to find the most comfortable and effective option. You may also want to explore the JBL Headphones app, where you can adjust the EQ and customize or disable certain features and gestures to better match your preferences. If you need further assistance, feel free to contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Need better instructions for 1st time use
on March 30, 2026
Posted by: JD NV
It took me a while to figure out first time use - there’s a sticker on each ear piece that needs to be peeled off and this is not stated in any of the user guides . Once I figured that out, they work great!
Written by a customer while visiting jbl.com
Customer Rating
3
Fine
on March 29, 2026
Posted by: Am34
They are fine. Just some features are super annoying. Half the features don’t work when you are only using one headphone like the noise cancelling so there is like a weird static sound that is louder than the environment. Once on headphone shuts off you can’t turn it on without the case, like why wouldnt you have a way to turn it on?! They are pretty lightweight not sure if it feels cheap or just light. The ear adapters it comes with are in fact cheap and so uncomfortable. Overall they function but there are many other Jbl headphones with better features.
Response from jbl.comBy Customer Support, March 29, 2026
We appreciate your feedback. Active Noise Cancellation in our JBL Vibe Beam 2 works best when both earbuds are worn. Using only one earbud limits the effectiveness of noise cancellation, as external sounds will still be heard in the uncovered ear. We invite you to try our JBL Headphones app, where you can turn specific features on or off, customize gestures, and adjust EQ settings to better suit your preferences. Regarding your comments about powering on a single earbud and the overall product quality, we’ll make sure your feedback is shared with the appropriate team. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Good sounds
on March 20, 2026
Posted by: VickyQ
I was amazed it doesnt hurt my ears some bluetooth when i used to 30mins my ears hurt because of the heat of the earbuds. This works for me the whole day. Nice and lightly and u cant hear much of outside just ur music aounds you are hearing. I like it at night makes me sleep well. Sounds good and crisps and clear. Thank you i will recommended this so much two thumbs up for me😊
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on March 2, 2026
Posted by: Tribal51
from Amazon
Great sound and great fit in ear does not hurt like others do.
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Vibe Beam 2
on March 2, 2026
Posted by: Rocky7900
from IL
Noise cancellation is not great. Sound coming from earbuds is also not very clear.
Great price point!
Great price point!
Response from jbl.comBy Customer Support, March 2, 2026
Thanks for bringing this to our attention. To improve both the fit and noise cancellation, we recommend trying the different-sized ear tips included in the box. When inserting the earbuds, use a slight downward angle and a gentle twisting motion to help them conform to the shape of your ear canal. If the issue persists, please contact our support team for further assistance: https://support.jbl.com/us/en/#contact.
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Vibe Beam 2
on February 18, 2026
Posted by: Mariella00
from Finland
Sain nämä joululahjaksi ja ne ovat olleet käytössä noin 3 kuukautta.
Äänenlaatu on ollut hyvä, ne ovat helppokäyttöiset ja pysyvät hyvin korvissa, jos ei hikoile paljon. Plussaa myös siitä, että värejä on useita tarjolla.
Yksi kuuloke on kuitenkin tippunut pari kertaa, ja sen jälkeen se on alkanut katkaista ääntä. Joudun yhdistämään sen uudelleen useita kertoja. Välillä toimii, välillä ei ollenkaan.
Vika saattaa johtua pudotuksesta, mutta silti harmittaa, että pudotus vaikutti näin paljon toimintaan.
Äänenlaatu on ollut hyvä, ne ovat helppokäyttöiset ja pysyvät hyvin korvissa, jos ei hikoile paljon. Plussaa myös siitä, että värejä on useita tarjolla.
Yksi kuuloke on kuitenkin tippunut pari kertaa, ja sen jälkeen se on alkanut katkaista ääntä. Joudun yhdistämään sen uudelleen useita kertoja. Välillä toimii, välillä ei ollenkaan.
Vika saattaa johtua pudotuksesta, mutta silti harmittaa, että pudotus vaikutti näin paljon toimintaan.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Features at a great price
on February 12, 2026
Posted by: Rick1220
These Earbuds are awesome I can’t believe all the great features including noise cancellation at an affordable price I would recommend them to anyone
Written by a customer while visiting jbl.com