Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
38
4 Stars
16
3 Stars
16
2 Stars
15
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
2
Left earbud quit working after a month
on June 30, 2026
Posted by: Dirkus
from Seattle WA
I have had my JBL vibe beam 2 earbuds for just over a month, the left earbud stopped charging.
I've tried everything to get it to work with zero results.
NOT happy is an understatement
I've tried everything to get it to work with zero results.
NOT happy is an understatement
Response from jbl.comBy Customer Support, July 2, 2026
Thank you for sharing us your experience with our JBL Vibe Beam 2. With TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the metal contact points on the earbuds and case, using a cotton swab and alcohol. We invite you to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
They're just ok
on June 15, 2026
Posted by: Warden58
from Avondale, AZ
Purchased these the other day and the sound is awesome, especially through the app. My biggest issues are that the "gesture" features almost never feel my touch when I am trying to pause/play music, change the ANC setting, etc...and the right ear bud will sound quiet for a couple seconds or give me just static. I've tried troubleshooting them but they seem to be stuck this way. Price point is good, but I wish they worked better and as advertised. Sound quality is good, bass is surprisingly good.
Response from jbl.comBy Customer Support, June 16, 2026
We appreciate you taking the time to provide us with your feedback on our JBL Vibe Beam 2 TWS. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
The ambient control issues make my blood BOIL
on June 9, 2026
Posted by: Michaelclever88
from Lansing, MI
The ambient mode works well. So well that I can't hear my audio when its at full volume in a loud environment. And when I turn the sound control off, IT TURNS ITSELF BACK ON. I cannot express the anger that boils inside of me when I am neck deep in work and the bud I have in my ear stops doing what I told it to do. Not to mention the discomfort of the actual earbud or the way it won't stay in my ear. But I cannot stress enough how irritating the sound control issue eclipses any good thing I would have to say about these; like the fact that the battery life is good enough and the BT app is pretty neat. That doesn't matter as long as this earbud malfunctions literally less than every 5 seconds.
Response from jbl.comBy Customer Support, June 11, 2026
Thank you for sharing your detailed feedback with us.
To address the discomfort and ensure the earbuds stay securely in place, we recommend trying all of the included ear tips to find the size that provides the best fit. Finding the correct fit is essential for both comfort and optimal sound performance.
Regarding the sound control issue and ambient mode resetting, this behavior can often be resolved by performing a factory reset. Please try the following steps:
1. Remove both earbuds from the charging case.
2. Tap either earbud three times, then on the third tap, press and hold for five seconds.
3. Place the earbuds back into the charging case to complete the process.
If you continue to experience this issue or require further assistance, please contact us directly so we can help resolve this concern for you.
To address the discomfort and ensure the earbuds stay securely in place, we recommend trying all of the included ear tips to find the size that provides the best fit. Finding the correct fit is essential for both comfort and optimal sound performance.
Regarding the sound control issue and ambient mode resetting, this behavior can often be resolved by performing a factory reset. Please try the following steps:
1. Remove both earbuds from the charging case.
2. Tap either earbud three times, then on the third tap, press and hold for five seconds.
3. Place the earbuds back into the charging case to complete the process.
If you continue to experience this issue or require further assistance, please contact us directly so we can help resolve this concern for you.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed ☹️
on May 23, 2026
Posted by: Lilmizz
from Houston tx
My friend say it’s hard for them to hear me. Sounds like I’m underwater when I’m speaking with the headphones.
When it’s a noise canceling status, I can still hear people talking around me, though. It may sound like my head is underwater and the sound is coming through, but I can still hear the sound.
Comfort wise, there are pretty comfortable and I really love the color
Comfort wise, there are pretty comfortable and I really love the color
Response from jbl.comBy Customer Support, May 23, 2026
Thank you for letting us know about our JBL Vibe Beam 2. The noise‑cancelling feature is designed primarily for music listening, so when it is activated during a call, it may filter unnecessary sounds coming from the other party. If the person on the other end is also using headphones with noise‑cancelling, the effect will be similar. You may try to disable this feature and see how it goes.
We can also try to do a reset by tapping the earbuds' sensor twice (while outside the case) and hold it on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. Trying another source device is also applicable.
Please contact our customer support for further assistance.
We can also try to do a reset by tapping the earbuds' sensor twice (while outside the case) and hold it on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. Trying another source device is also applicable.
Please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst earbuds I’ve ever owned!
on May 6, 2026
Posted by: Alyssac
I’ll be returning mine, they are not great quality my hair rubbing on the outside of them makes a static noise in the ear buds, also if it’s slightly windy it makes them sound staticy as well. Worst earbuds I’ve ever owned!
Response from jbl.comBy Customer Support, May 6, 2026
Thank you for your honest feedback. We understand that the quality of the earbuds did not meet your expectations, specifically regarding the static noise you described. We take these comments seriously and will pass them along to our product development team. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Sound, Poor Calls
on April 30, 2026
Posted by: TatiVee
from Los Angeles
These earbuds are great! The color is really nice and once you customize the settings to your liking it's smooth sailing. Docking a star because a lid would be nice to have, and also being on a call and using them doesn't work that well. You can hear people clearly but people cannot hear you (I tried calling multiple people to experiment). Other than that you can't beat the price!
Written by a customer while visiting jbl.com
Customer Rating
3
Requesting skin tone colors
on April 30, 2026
Posted by: Jesse26373727473727
They need more skin tone colors the ones provided don't meet the expectations of the public
Response from jbl.comBy Customer Support, April 30, 2026
We appreciate your feedback on our JBL Vibe Beam 2 TWS. We understand that the color of this product didn't exceed your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Love These Earbuds!
on April 11, 2026
Posted by: Jacei
from New York, NY
Great bang for the buck. These earbuds sound great, are easy to pair and are very comfortable. I had a pair of Dre Beats Studio buds before this, which are not cheap. I only used them a few times before they stopped working for no reason. These JBL earbuds work way better for much less. It also has an app where you can customize the sound. Love them
Written by a customer while visiting jbl.com