Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.9
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
33
4 Stars
14
3 Stars
10
2 Stars
9
1 Star
3
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
5
Survived a Bus
on October 13, 2025
Posted by: pastelhoodie
from New York, NY
I bought this for my boyfriend and he is very clumsy. So when he opened the box, the case flew out into the new york busy street. A bus went on top of the case and the whole force of a bus ran over the case... and it still works. My boyfriend has been using it for three weeks and nothing is wrong with it. The build quality is so good.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound quality, poor features.
on January 29, 2026
Posted by: FBSA781
from Missouri
Bought these to replace the tws 200 and I’m not happy with them. For two reasons. When they connect there is a constant white noise in the background that is very distracting. Second the touch feature is very poor and I have to hit it several times to answer calls, stop music, or hang up. The sound quality for music is way better but the two drawbacks make it less desirable.
Response from jbl.comBy Customer Support, January 29, 2026
Thanks for your feedback. We understand that our JBL Vibe Beam 2 did not meet your expectations. For the white noise in the background and if you are using an Equalizer (EQ) , please try turning the EQ off. If you are still experiencing the same issue, you may try to connect the earbuds to a different source device. If the issue does not resolve after those steps, please try a reset by tapping the left or right earbud twice and holding the button on the third tap for more than 5 seconds with both earbuds on, and not charging. If the issue persists, please contact us directly for further assistance here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Great Features at a great price
on February 12, 2026
Posted by: Rick1220
These Earbuds are awesome I can’t believe all the great features including noise cancellation at an affordable price I would recommend them to anyone
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Vibe Beam 2
on February 18, 2026
Posted by: Mariella00
from Finland
Sain nämä joululahjaksi ja ne ovat olleet käytössä noin 3 kuukautta.
Äänenlaatu on ollut hyvä, ne ovat helppokäyttöiset ja pysyvät hyvin korvissa, jos ei hikoile paljon. Plussaa myös siitä, että värejä on useita tarjolla.
Yksi kuuloke on kuitenkin tippunut pari kertaa, ja sen jälkeen se on alkanut katkaista ääntä. Joudun yhdistämään sen uudelleen useita kertoja. Välillä toimii, välillä ei ollenkaan.
Vika saattaa johtua pudotuksesta, mutta silti harmittaa, että pudotus vaikutti näin paljon toimintaan.
Äänenlaatu on ollut hyvä, ne ovat helppokäyttöiset ja pysyvät hyvin korvissa, jos ei hikoile paljon. Plussaa myös siitä, että värejä on useita tarjolla.
Yksi kuuloke on kuitenkin tippunut pari kertaa, ja sen jälkeen se on alkanut katkaista ääntä. Joudun yhdistämään sen uudelleen useita kertoja. Välillä toimii, välillä ei ollenkaan.
Vika saattaa johtua pudotuksesta, mutta silti harmittaa, että pudotus vaikutti näin paljon toimintaan.
Written by a customer while visiting jbl.com
Customer Rating
5
Big sound in a small package
on February 3, 2025
Posted by: Nofd27602760
from Elyria, Oh
[This review was collected as part of a promotion.] Just got to try my new JBL Vibe Beam 2 earbuds and I can say I definitely will use these more on my adventures. They are everything you’d expect and trust from JBL. JBL Vibe Beam 2 are comfortable for me to wear and were easy to setup. Sound quality is good for everyday use to listen to music and make calls. I like the ease of using the JBL app to control sounds and customize earbuds to your liking. I can’t wait to use on my upcoming air travel to see how they work in air with noise cancelling. They have great run time and charge quicker for ease of use on the go. JBL Vibe Beam 2 Will be my go to earbuds from now on.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great buds with extended play
on February 24, 2025
Posted by: Actionjackson
from Salt Lake City, Utah
[This review was collected as part of a promotion.] The biggest positive I noticed immediately is the extended battery life compared to other ear buds. In my case they lasted 3-4 hours longer and the case also charged them multiple times. Great sound quality, I think the noise cancelling was not quite as great as some others I have tried.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
on October 13, 2025
Posted by: Not happy with purchase
Used once on flight, worked great. Ready to use second time and left speaker no longer working. Tried to unpair and repair without success. Not very happy.... feeling like I have waisted money
Response from jbl.comBy Customer Support, October 13, 2025
Thanks for your feedback. If the left earbud has no light, please try cleaning the contact pins with a cotton swab and alcohol to ensure proper charging. If the left earbud is blinking blue, please reset them by tapping either earbud three times, holding the third tap for 5 seconds until the earbuds turn off. For further assistance, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound, needs minor tweaks.
on February 26, 2025
Posted by: Studmuffin
from U.P. Michigan
[This review was collected as part of a promotion.] The vibe 2 earbuds are fantastic listening devices. First, I wanna talk about the sound quality. They definitely deliver. They have a premium sound with rich full bass, and crisp mids and highs. I was surprised as they are easily on par with other earbuds I’ve used. Also, they offer a decent noise cancelling setting which I figured out how to access easily without using the manual. They also offer clarity with outer sound amplification which was not as impressive. The fit is great as it comes with different canal fittings. The battery life of the buds are incredible. They lasted a very good amount of time. On the other hand, one issue I had was connectivity. Once I paired to my phone, I listened for a bit and then re-docked the vibe 2’s in their charging case. When I grabbed a single bud to listen to I heard the prompt voice say it was pairing again. They did not stay paired though no other device was paired between uses. I then re-paired and re-docked again. After that I put both buds in and only one worked, so I repeated the pairing process and they worked fine after. That was somewhat inconvenient. Last, I would prefer a docking case with a top as this case is open. Overall, I was won over by the sound quality but I would change a few things about them.
I would recommend this to a friend!
Response from jbl.comBy Customer Support, March 4, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Vibe Buds didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com