Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Roku
on December 21, 2023
Posted by: KH1952
from Green Country Oklahoma
Recently switched from Direct TV to streaming. Chose roku due to have a non smart TV. Love being able to have the same remote device for all our TV s. So far have not had any issues using Roku. Seems easy enough to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Remote
on December 21, 2023
Posted by: Remote Problems
from West Virginia
We have purchased 2 remotes and the down button on both doesn’t work half the time - if it does work we have to stand directly in front of the device and push very hard to get the down button to work. Have tried resetting on both to no avail.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Good product, would recommend
on December 25, 2023
Posted by: mot301
from Seattle, WA
Good product, easy to use, small, responsive, low power consumption, nice that the remote is RF instead of IR. Shame it can't control an AVR. The apps malfunction sometimes but I assume that's not the Roku's fault. For some reason it doesn't have a setting to turn off the light in the front.
I didn't want to connect my new smart TV to the internet because of privacy concerns, so this is a good alternative.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love It
on December 25, 2023
Posted by: Chris
from Greensboro NC
I am really enjoying ROKU and its benefits of more shows and movies. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I cut the cable cord!
on December 26, 2023
Posted by: Fran
from Rhode Island
I finally was ready to cancel cable tv. This is my 3rd Roku device, one for each tv in my house. There is a huge selection of movies & shows. I don't miss cable at all especially the bill. Great product!
Written by a customer while visiting roku.com
Customer Rating
5
on December 31, 2023
Posted by: garry
from il.
great product , better than comcast,alot cheaper and more to see
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
8 month old Roku failed
on January 1, 2024
Posted by: Steve
from Georgia
My last Roku failed after 8 months. I wrote Roku and the said they received my email and would get back to me. That was Dec 15th. Still nothing. Don’t buy Roku they have terrible customer service buy fire stick.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Horrible!
on January 3, 2024
Posted by: JJ 3012
from CA
I want my old Roku back, this one doesn’t airplay videos and it keeps blacking out every 10 seconds when I’m on the menu!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 10, 2024
Hello, JJ. Thank you for sharing this with us. If you encounter an issue establishing a connection using Airplay to your Eoku device, check the software version on your Roku device. The latest version will help you achieve optimal, bug-free performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. Additionally, both your Roku device and your iPhone should have the same Wi-fi connection, and make sure that you have an updated OS version on your iPhone to support our product. For more guidance, you can refer to this link at https://support.roku.com/article/360057488733. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com