Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Defective Device
on October 2, 2021
Posted by: Rumple
from West Palm Beach
Got one of these Roku Express 4K+ just 5 months ago and today went to change out the older HDMI cable for a new one and the HDMI port inside broke clean off and I can hear it rattle around inside if I shake it..
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Defective product
on November 7, 2021
Posted by: IsmetK
from Smithtown, NY
This product loses internet connection after hours of use and the remote stops responding. Only solution is to unplug it and star over. After contacting the support and trying everything they suggested, I was sent a new unit but the new one also have the same issue. I have multiple Roku units which work fine on the same TV and network. When it is working, it is a good product but have to reset it multiple times a day.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love Roku, easy setup and usage, well priced
on August 15, 2022
Posted by: Pj Nabat
from Los angeles, CA
I own many models of roku. Compared to other streamers I enjoy Roku the most. As i mention in the headline its easy to setup and to use, and simple for my 90yo parents to learn use and enjoy. Amazon streamer is highly glitchy and very slow, but not Roku.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Worst Roku I’ve ever owned
on September 18, 2022
Posted by: devonsvoice
from Idaho
My two Roku 3810s (the previous Streaming Stick Plus model to this new one) both worked great for years. When one of them died the other day, I bought this one. What an utter piece of junk! Constantly drops wifi even though everything is in the same place it’s always been, constant a/v errors (older TV, so I’m hoping that setting it to 1080p solves this), jumps all over the place when trying to rewind or forward on YouTube TV, and when I turn it on it sometimes shows my screensaver like my 3810 did, and sometimes just sits on a black screen until I hit the home button. Don’t even try to talk to customer service, because they are completely clueless. Time to try some other brands. Super disappointing, because I’ve been using Roku devices since version 2.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
TV on but not Roku
on March 27, 2022
Posted by: Homekeyme
from Oregon
One person here said they turned on their TV but there was no Roku. My dad's TV did that and we just pressed the home key and the menu came up.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
HORRIBLE REMOTE CONTROL!
on September 30, 2024
Posted by: Shelly
from California
We purchased three Roku systems for our TVs. All of us are having remote control issues. The remote control stops working. We cannot change the channels, adjust the volume, or turn the TV off; all three remotes drain the batteries so quickly. We are not happy.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Shelly, help is here! If you're having trouble with your Roku remote, try resetting it to improve communication with your Roku streaming device and save battery power. For detailed instructions, refer to this FAQ article: https://support.roku.com/article/21303049528855. In addition, for TV controls set up, you can try to follow these steps: Press Home>Setting>Remote & Devices>Remote>Choose your voice remote from the list and select Set up remote for TV control. For detailed instructions, refer to our FAQ article at https://support.roku.com/article/115013019828. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
The Best Thing I ever Bought
on August 6, 2024
Posted by: DYasuoka
from Kaneohe, Hawaii
I am ready to cut the cord with the cable company...after buying my first Roku and found out what I was missing with the cable company I now purchased 3 more Roku devices
one for every TV in my house and one for son at college...all I can saw is I haven't watched this much TV in years...i am getting channels for free that I would have had to pay for if I wanted them with the cable company...if you are thinking about it...take my word for someone who has bought 4 devices in like a month...don't wait just do it
one for every TV in my house and one for son at college...all I can saw is I haven't watched this much TV in years...i am getting channels for free that I would have had to pay for if I wanted them with the cable company...if you are thinking about it...take my word for someone who has bought 4 devices in like a month...don't wait just do it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
You must restart the system to watch
on November 27, 2021
Posted by: Calsan
This product is useless. I have to restart the system just to watch TV. I need to restart it when I start it. When I change to another show on the same channel, and when moving from channel to channel. It worked fine for one year.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com