Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
3
Rechargeable Remote Is Junk
on February 24, 2023
Posted by: smainbr
from Baton Rouge, LA
I purchased this product on 7/28/2022. The streaming stick works, which is the only reason for the 3-star rating. This review is to inform potential buyers that the rechargeable remote is cheaply made junk. Specifically, the charging port and headphone port no longer function.
We have Roku units attached to TVs throughout the house and use the headphone function so we can watch different programs without disturbing others. Using headphones a lot quickly runs the remote charge down, which then requires recharging the remote. This wouldn't be a problem if the headphone jack and charging jack were made better. Unfortunately, Roku cheaped out. Bottom line, the remote no longer charges. If I keep the cable plugged in, I can sometime find the sweet spot that allows the remote to get power. When it is working though, the headphones cut in and out because of the cheap headphone jack.
The only way I can currently use my streaming stick with headphones is with the iPhone app and my apple headphones.
Buyer beware.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
It a piece
on June 21, 2023
Posted by: Cable guy
from Phoenix
It worked fine for two months now it keeps loosing Wi-Fi every 10 minutes
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Used to be good
on August 24, 2023
Posted by: RRut
from Salt Lake City, utah
I have had for 1-2 years and now it randomly freezes for no apparent reason
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Problem with remote
on October 22, 2023
Posted by: Bronco
This is our 4th Roku device. We bought it 9/12/2023. It was delivered a week later. Until recently everything has been good. About a week ago I noticed that the right arrow key is not as responsive as it was originally. I have to press it multiple times very hard to make it work. There are several similar reported issues on the Roku user forum which makes me reluctant to buy replacement remote. I will consider other devices before buying another Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi there, thanks for taking a moment to share and we'd like to help. Please visit us online at support.roku.com/contactus to get connected with an agent.
We're committed to ensuring you have a seamless experience.
Roku Customer Advocate.
We're committed to ensuring you have a seamless experience.
Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
2
Not much diffrent from the non 4k version
on November 9, 2023
Posted by: buzz159
from dothan Al.
After owning a Express for several years and upgrading my remote to the Voice activated and tv controls remote model. I upgraded to a 4k tv and needed to get a 4k roku. I was disappointed in what I got. The 4k upgrade is barely noticeable.I have had to restart the player when I first turn on the tv due to a no signal message I was getting.. Instead of a power cord, I got a USB CABLE WITH NO OUTLET ADAPTER. How is it suppose to get power. I had to use the same cord from my old roku. I expected the remote to have the same features as my current remote has, which has 2 buttons to program your own app to start with. I also expected the remote to have a headphone jack like my current remote has.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Robert, thanks for taking a moment to share your feedback with us!
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Please know this product can be powered straight from compatible TVs—no need to plug into an outlet at all! Simply use the USB port on the back of your TV, if available, and avoid having extra cords hanging below.
Additionally, our lineup of Roku players are available in a variety of options and price points to ensure that there is something available for everyone! The Express 4K+ comes with our mid-tier Voice Remote. It sounds like your previous player came equipped with our premium remote, the Voice Remote Pro.
As a tip, we offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
easy to set up
on December 21, 2023
Posted by: Nancy57
from Buffalo, NEW YORK
I got this and so easy to use and understand I wish that I had gotten this earlier. I am so happy with this product;
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Simple install and works well
on December 21, 2023
Posted by: Diane
from Phoenix
Roku works well and easy to install on three separate TVs even at my age, 76! Only annoying feature is mute is easily activated just by picking up the remote.. Suggest it would be nice if volume and mute positions on side were exchanged with each other on future versions of Roku to avoid this.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy Set Up and Let the Fun Begin
on December 21, 2023
Posted by: Bonbon Debra
from Ruidoso, New Mexico
I am enjoying this so much. I put this together myself and everything was easy to understand and follow.
I am thrilled to have my music back! Thank You Roku!
I am thrilled to have my music back! Thank You Roku!
I would recommend this to a friend!
Written by a customer while visiting roku.com