Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Remote is frustratingly impossible to work
on July 24, 2024
Posted by: Preston S
from Laguna Hills, CA
Upon initial installation this model seemed like a nice upgrade from my previous version. Shortly after using the device, within the first week, the button presses stopped registering. Very frustrating to try and use.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 11, 2024
Hi, Preston. We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our support article: https://support.roku.com/article/217288467 if you are still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is essential to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Sweeeeet Caroline
on December 29, 2024
Posted by: Michael C
Sooooo much better than Comcast...whooohooo....get rid of them high bills and get a prepaid plan that doesn't increase and no rental fees!
Written by a customer while visiting roku.com
Customer Rating
5
Roku is great
on August 23, 2025
Posted by: Anonymous
Purchasing a Roku has given me more choices in watching TV and saving me a lot of money! I love it!
Written by a customer while visiting roku.com
Customer Rating
4
Faster than firestick, gets hot no sleep function
on May 26, 2021
Posted by: tannim
from IL
Overall, it works fine. Performance is good and scrolls through app menus better than other devices I have used. To me, there is an issue with heat and the lack of sleep mode is disappointing. It will always be drawing power at basically full rate from what I can tell. It got hot to the touch after 3 days of nobody using it.
Remote design is good and the power and volume buttons work well for controlling those specific tv functions. The device is lacking a very much needed Input button, however, so you have to switch to the tv remote anyway to do that, which makes them less valuable if you want to switch quickly. I can understand that you'd need to anyway to control them, but I think the lack of the input button is a missed opportunity.
Wifi works well and have had no issues with it other than the heat.
I would recommend it, but hope they add a sleep mode instead of a screensaver soon.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, May 28, 2021
Hi Tannim! Thanks for sharing your review with us. Our product team is always on the lookout to improve our products based on our customer's feedback.
If you are receiving an on-screen warning that your player is getting too hot, we encourage you to visit: go.roku.com/tempcheck.
If your Roku player is warm to the touch, you may want to try finding a cooler location for your device. For example, you'll want to avoid placing the unit inside a closed space, such as a cabinet. And we recommend not placing your device on top of other electronic devices such as cable boxes, routers, or audio/video receivers. Be sure that your player is also not in direct sunlight.
If your issue persists, please send us an email at customer.advocate@roku.com so we can help.
Thanks again and Happy Streaming!
Roku Customer Advocate
If you are receiving an on-screen warning that your player is getting too hot, we encourage you to visit: go.roku.com/tempcheck.
If your Roku player is warm to the touch, you may want to try finding a cooler location for your device. For example, you'll want to avoid placing the unit inside a closed space, such as a cabinet. And we recommend not placing your device on top of other electronic devices such as cable boxes, routers, or audio/video receivers. Be sure that your player is also not in direct sunlight.
If your issue persists, please send us an email at customer.advocate@roku.com so we can help.
Thanks again and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Works very well
on May 29, 2021
Posted by: Splashjr
from Philadelphia Pa.
I preordered it and I am glad that I did we like the new features. We replaced an older Roku stick.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy and fast
on May 29, 2021
Posted by: Pearlsmom
from California
I love this new Roku. Set up was super easy and it’s faster -as promised- than the older model. And the new remote is great too, voice activation is something I never used on the old one.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great streaming device!
on July 12, 2021
Posted by: chelsea
from Florida
Works also to control my television's volume, etc., using the same remote as for the Roku box. Love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Low price
on January 30, 2023
Posted by: 650Wright
from Carlisle, Pa.
Got tired of constantly rising cable bills. On the last increase, we decided to look for something better. ROKU was perfect.
I would recommend this to a friend!
Written by a customer while visiting roku.com