Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
right arrow button failing to work consistently
on December 23, 2023
Posted by: craigfendley
from Summerville, SC
We have had repeated problems with Roku products. They do not perform well over time. The right arrow button is failing to work consistently. This makes the remote very difficult to use. It needs to be replaced. I am frustrated because I don't believe this problem should be happening.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Poor remote
on December 24, 2023
Posted by: Poorquality
from Rhode Island
Remote im going to have to return, poor quality, up volume button working corretly
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
on January 4, 2024
Posted by: Charlie
Bought about a month ago remote control will not work
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on January 7, 2024
Posted by: Rene 74
from Sturbridge Massachusetts
I used Roku for a few years and all worked great but I bought another one and it’s been a problem. Roku replaced remote but it doesn’t work properly.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 13, 2024
Hi Rene, we appreciate you choosing Roku! It sounds like you still may be having some issues with your remote. If this is still a concern, we have a suite of online articles and videos that may help, depending on what issues you’re seeing: https://support.roku.com/category/4403789553943.
Additionally, sometimes a remote may perform better when the Roku player being powered by a wall outlet, instead of the TV’s USB port. If you haven’t already, try plugging your Express 4K+ into the wall using the cable and power adapter provided.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Additionally, sometimes a remote may perform better when the Roku player being powered by a wall outlet, instead of the TV’s USB port. If you haven’t already, try plugging your Express 4K+ into the wall using the cable and power adapter provided.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waste of my time
on February 25, 2024
Posted by: Joesgarage876
I bought this in April 2023 and have had enough. The home screen constantly flickers on and off. I've spent hours if not days, researching and trying to fix. Both my tv and soundbar are compatible with its requirements. Now it won't even connect to WiFi. Too bad, I really like the Roku interface. I'm not replacing the TV and soundbar to make it work. I had an older premiere model and it just died too. I'll likely not buy another Roku product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on February 26, 2024
Posted by: Deece
from OS WA
Like the ease of setting it up. You have many channel options.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Doesn’t work the way it should
on May 22, 2024
Posted by: Lisa73
from Vienna, Va
I may have gotten a defective one I’m not sure. It just freezes up, and CONSTANTLY disconnects from the internet. The screen gets black then turns off. Then I have to restart it and the whole thing repeats
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello Lisa, thank you for letting us know. As a quick tip to improve your internet connection, consider the distance between your router and Roku device, and watch out for interference from cordless phones, microwaves, or other wireless devices near your router. You can refer to this FAQ article for more tips at https://support.roku.com/article/213122277. Additionally, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, bug-free performance with the latest features. To check press Home>Setting>System>Software Update>Check Now. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Battery eating Remote
on June 28, 2024
Posted by: Mark57
from Sellersburg, Indiana
I am not sure what is going on with these remotes, but they just continue to eat batteries at an alarming rate. I have paired them several times, as recommended, but it still does not matter. I believe that some of them are just bad design. I have replaced all but 2 of them among the 6 that we use. I am contemplating going to a different streaming device.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, September 2, 2024
Hello there, thanks for sharing. We want to help. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster, such as a congested Wi-Fi network and viewing lots of short-form content like YouTube. Also, try to power the device via a wall outlet to see if it will make any difference. By the way, we offer the Voice Remote Pro, a rechargeable remote with private listening, voice search, voice commands, two programmable shortcut buttons, and a lost remote finder, and you'll never repurchase a pack of batteries. As an alternative, you can use our Roku Mobile App. More information about it can be found at https://support.roku.com/article/217288467. You can also contact our support team at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com