Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Very limited viewing
on July 4, 2024
Posted by: Janet
from Otsego, MN
I purchased Roku so I could watch Netflix on my Samsung Smart TV because the TV is old so Netflix can't stream on it anymore. However, even though I can watch Netflix I can't watch my local stations anymore. Bummer. I tried to disconnect the Roku hoping that might work but it didn't. Wouldn't have bought Roku had I known I wouldn't be able to watch my local channels.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 26, 2024
Hi Janet, thanks for sharing. We want to provide some ideas. Roku players cannot receive OTA (over-the-air) stations. Only a device with an ATSC tuner is capable of viewing OTA signals, and no Roku player has such a tuner. Only Roku TV’s system is equipped with an ATSC tuner that provides access to digital “over-the-air” broadcast television. These channels can be accessed via an HDTV antenna connected to the Live TV input on your Roku TV system. If you want to watch your local channels, simply change the input source on your TV. If you have more inquiries, you can contact us at https://support.roku.com/contactus. We hope this clears things out. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Sure do like it.
on July 27, 2024
Posted by: Anonymous
from Palmer, Alaska
Have had TV set for over a year, DVD movies only, so nice to see television.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on August 16, 2024
Posted by: Kate
from Nebraska
My Roku is all set up ,but now it just keeps saying updating channels over and over for the last 2 hours. Why ??
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Hello Kate, we appreciate your time for sharing. We'd like to help. Do you encounter any error messages or error codes? Kindly try restarting your network router, for the updating of channels solely relies on your network strength. After doing so, you can restart your Roku device by unplugging it from the power outlet and plugging it back in. If the issue is persistent, kindly try connecting the device to a mobile hotspot just to check for differences. If you need further assistance, please contact us at https://support.roku.com/contactus.
We're looking forward to your better experience.
Roku Customer Advocate
We're looking forward to your better experience.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
voice control
on December 31, 2024
Posted by: john k
voice i hard to use and no clea instructions
also does it work onle with Roku or will it work with other streams
also does it work onle with Roku or will it work with other streams
Written by a customer while visiting roku.com
Customer Rating
5
on April 27, 2025
Posted by: Sam S
Really enjoy Roku. It gives me many alternatives to the outrageous pricing of cable tv.
Written by a customer while visiting roku.com
Customer Rating
5
on May 19, 2025
Posted by: David L
i love our ROKU. We have it in multiple homes, and it works great. The best part is that it consistently works! And the process is the same at each TV. We highly recommend the ROKU
Written by a customer while visiting roku.com
Customer Rating
5
So Easy I Can Do It!
on June 17, 2025
Posted by: William P
Plug and play. High quality video and sound.
For the price? Can't go wrong.
For the price? Can't go wrong.
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on July 21, 2025
Posted by: KC Staggs
Love my Roku. Easy to set up and use. Demanding I use 50 characters in this review is wild…
Written by a customer while visiting roku.com