Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
4
HDCP Error Fix
on December 10, 2021
Posted by: Cjorji
from Texas
This is what works on my Express 4K to fix the HDCP error. I have an older non-smart Samsung TV that I plug into a surge protector along with other components (stereo receiver, DVD player, etc. I plug the roku into the wall outlet along with the surge protector. At night, I unplug the surge protector and the roku. This also helps cut down on phantom electricity use. When watching tv again, plug in the surge protector and watch tv only, then re-plug the roku back into the outlet when I want to use it again. If u want to take a break from using roku, unplug it from the outlet when watching tv only and re-plug roku when desired. Was about to return the roku until I discovered this system and it’s been working flawlessly for 3 straight months.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good product
on July 16, 2021
Posted by: Carlintv
from NY
Great and easy to navigate, lots of free channels and movies
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
channels are not supported on some countries
on July 14, 2022
Posted by: Tolga
from Ankara Turkey
I have this device, I am living in Turkey and Amazon Prime and Disney Plus have Turkish services running in our country but Roku Channels dont show up these Amazon Prime and Disney Plus for some unknown restrictions, therefore we cannot watch these services with this device.It is rubbish without supported channels.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 19, 2022
Hi Tolga, we appreciate you getting in touch as we're always looking to expand our presence. Channel availability/access on Roku devices will vary from region to region as it is determined by each channel provider themselves.
To determine if a channel is available in your region, visit channelstore.roku.com.
We don't currently market or sell devices directly in your region, so many channels/services may not currently be available. However, others such as YouTube and Netflix work in many locations.
You'll want to contact any specific channel provider directly to inquire further and share your interest in seeing their channel on the Roku platform in your location.
Happy Streaming!
Roku Customer Advocate
To determine if a channel is available in your region, visit channelstore.roku.com.
We don't currently market or sell devices directly in your region, so many channels/services may not currently be available. However, others such as YouTube and Netflix work in many locations.
You'll want to contact any specific channel provider directly to inquire further and share your interest in seeing their channel on the Roku platform in your location.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Not worth the trouble
on April 6, 2022
Posted by: Rene Revilla
from Rowlett Tx
Only have had it for a few months now it won’t turn on and can’t get anyone from Tony to help with this issue. Now I have a device that is not working and will have to start looking for something else to use. The most horrible experience with the tiki device express 4K+. I would not recommend to anyone
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Rene, we're sorry to hear about your troubles and we're here to help.
First, you may want to try changing the power source. For examples, if you are connecting it to a USB port on the back of your TV, try using the included wall power adapter. If you are already using the included power cable and adapter, try using a different micro-USB cable and/or wall power adapter.
We have a helpful FAQ article here that goes into more details, including how to determine if your device is eligible for a warranty replacement: https://support.roku.com/article/219327988.
We hope this helps!
Roku Customer Advocate
First, you may want to try changing the power source. For examples, if you are connecting it to a USB port on the back of your TV, try using the included wall power adapter. If you are already using the included power cable and adapter, try using a different micro-USB cable and/or wall power adapter.
We have a helpful FAQ article here that goes into more details, including how to determine if your device is eligible for a warranty replacement: https://support.roku.com/article/219327988.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
BADBADBADBADBADBADBADBADBAD
on May 15, 2022
Posted by: Angry customer named Tif
from Atl ga
I hate this thing. I hate it I hate it. I can't get this thing to connect to my wifi. It was connected and now it's not. What a bummer. I will be going back to cable. Throwing it in the Nile River once my Nike kicks it ten times across the basketball court of every NBA STADIUM. "2X AT THE LAKERS HOUSE FOR KOBE" THIS THING SUCKS
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 16, 2022
Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help! Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference. If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
Additionally, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference. If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
Additionally, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible audio
on April 19, 2022
Posted by: Carse
from Chicago
The sound goes on the fritz and sonds like a scratchy throat. Absolutely way behind on audio quality. ROKU blames IT ON EVERYONE ELSE. My apple box never has an audio problem. It's ROKU.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Carson, thanks for taking a moment to share. There are many reasons that this could be occurring but we'd like to help and narrow it down for you. For example, does the sound occur even when the TV is muted? Has the audio always been like this from the start or did it begin recently? Does it seem to happen on one channel or every channel (i.e. Netflix and YouTube and Peacock TV)?
In an effort to isolate the issue, we'd recommend trying to connect your Roku to a different HDMI port on the back of your TV and also trying a different HDMI cable. Be sure to use the Premium High Speed HDMI cable that was provided with your Express player for the best experience.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
In an effort to isolate the issue, we'd recommend trying to connect your Roku to a different HDMI port on the back of your TV and also trying a different HDMI cable. Be sure to use the Premium High Speed HDMI cable that was provided with your Express player for the best experience.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on January 5, 2022
Posted by: coachlynn
from MInnesota
I bought this to replace a regular 4k Roku that started stalling or flying wildly across a bunch of streaming channels, wouldn't go where directed. (?!) Unfortunately, this one has sound and picture problems. Either the sound cuts out in the middle of a lot of movies, or the picture suddenly cuts off to partial size-what?! At first I thought it was only happening on Vudu (where I have most of my 4k movies), but then I noticed the picture problem on Apple TV as well. It's all very erratic, but will have to return-and then what? ( I need Roku for Acorn TV, and my Samsung 4k TV won't connect to the Internet anymore (it's less than 4 years old.) Good grief. (I tried resetting my sound from auto to Dolby, and I upped my Wifi to the 5g source. Can't think what else to try.)
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 6, 2022
Hello, This is certainly not the kind of experience we would hope for you to have and this does not sound like typical behavior. Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
Roku Customer Advocate
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Want to return it.
on December 26, 2023
Posted by: Judith
from Colorado
I would love to get my money back. Hate it. Where can I return it?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com