Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Great device
on July 22, 2021
Posted by: bigjagfan
from West Palm Beach
A really great Roku device. It has a great response time and replaced an Amazon Cube device. It blows the Amazon Fire TV cube out of the water.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
since I cannot find a way to contact Roku....
on February 4, 2023
Posted by: keithxian62
from Duncan, OK
so far so good, but the included HDMI cable was so cheap that the Roku Express 4k+ unit rejected it
otherwise, exactly as advertised, much faster than my old Roku 3
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Piece of crap
on June 10, 2023
Posted by: Juicedajack
from Virginia
I got this product June 7 its June 10th it stopped working already. Channels just stop loading. Receive error message about being unable to load. Put my Fire Stick in worked just fine. Hooked up old Roku worked just fine. Plus I didn't get HDMI cord with purchase. How can Roku sell a product that last 3 days. Shipped in box without proper cords? Returning. Will never buy Roku products again. Get a Fire stick instead.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Remote control
on December 22, 2023
Posted by: ROKU and using Spectrum
from North Carolina
The remote is bad!
Buttons do not work!
Please send another!
Voice control ..ok
Mute..ok
Right rocker.
Down rocker...does not work right!!!
Please replace this problem!!
Buttons do not work!
Please send another!
Voice control ..ok
Mute..ok
Right rocker.
Down rocker...does not work right!!!
Please replace this problem!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Did not last more than 5 days
on January 8, 2024
Posted by: John archbald
from Archbald pa 18403
Not happy Al all I had one for only a days and it stopped working
The others one work fine the other ones at the stick type
The others one work fine the other ones at the stick type
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, John. Thank you for reaching out and sharing your experience with us. We are keen to offer our assistance in understanding your concern. If you haven’t already, please contact our support team for further assessment on this matter at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
New Roku remote
on March 26, 2024
Posted by: Kelly
from Texas
Very disappointed in these new remotes. They don’t work as well as the old ones. They go through batteries every other week which is not cheap by any means. Thinking of just going with a different brand.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 30, 2024
Hello! We understand you're having trouble with your Roku remote. Sometimes, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, check that your batteries are aligned correctly and there's no debris blocking the path. Try to restart your Roku device by going to Home > Settings > System > Power. If you don't see Power, go to System Restart. If you still facing the same issue. Please visit us online at http://support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
I have had a roku streaming device that quit
on September 19, 2021
Posted by: Tami
from Roseburg, Oregon
I bought a roku small streaming device in january & the device quit working in august. I bought a 4K streaming device in september & it still does not work or even display anything even though the batteries in the roku device were new. the batteries that came with the device tested dead.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 22, 2021
Hi Tami, thanks for your feedback. We'd like to learn more about the display issue that you mentioned for your Express 4K+ device as this is not considered normal behavior.
When you have a chance, please reach out directly at support.roku.com/contactus so that we can help investigate this with you.
Thanks!
Roku Customer Advocate
When you have a chance, please reach out directly at support.roku.com/contactus so that we can help investigate this with you.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Wifi Weak
on August 13, 2021
Posted by: Digirl in PA
from PA
This was decribed as Roku with atringest widi. Not. My 6 year old cracked iphone 6 has a better wifi signal. My first two Rokus were great. Last 2 years I have bapugh 6, kept 3, and now I need a 7th. Wish I had never started streaming with Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 16, 2021
Hi Becky, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com