Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Stopped Working
on March 30, 2022
Posted by: No Way
from rock springs wy
Worked great for months, but now freezes when in use.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hello, we're sorry to hear about your troubles and we're here to help. Freezing is usually a result of a weak wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don’t buy-Unless you like frustration-HDCP errors
on July 3, 2022
Posted by: Gerald
from Orange County,CA
This unit constantly delivers HDCP error messages with YouTubeTV. I’ve tried all the crazy suggestions listed on Roku’s site. This is thing is a piece of crap. Probably have at least 6 other Roku NON-4K units between 2 residences and none of them have this issue. And I’m NOT even using it with a 4K TV. STAY AWAY - DO NOT WASTE YOUR MONEY!!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 13, 2022
Hi there, we're sorry to hear about your experience and we're here to help! The HDCP error can be caused by a variety of issues. We're glad to hear that you've done some basic troubleshooting as this is a great place to start.
However, our team will be able to assist you directly if you reach out. Please visit support.roku.com/contactus to get connected with an agent.
Thank you!
Roku Customer Advocate
However, our team will be able to assist you directly if you reach out. Please visit support.roku.com/contactus to get connected with an agent.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote quits working
on January 21, 2024
Posted by: Monika
from Bracey, Va
The ok button on remotes quit working. Happened to me on two systems, only 3 months old.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Monika, thanks for letting us know about this matter. We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Absolute garbage
on August 18, 2021
Posted by: Jeremy
from Orlando, FL
It takes a long time for each app to load. Then once it does, when I go to watch a show, the show takes a while to load. Sometimes I get audio but no video so I have to restart the Roku and start again. Sometimes I get audio and video but it keeps buffering. On occasion it works as it's supposed to but not often enough.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 20, 2021
Hi Jeremy, we're sorry to hear about your troubles. Based on your description of the same issue, it sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
I’m blown away at the free movies and tv
on July 13, 2021
Posted by: Rcannarbor
from Mi
I purchased 3 weeks ago and already cut my cable after I purchased Sling and a few other apps
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote Control Dies
on January 4, 2025
Posted by: KSeattle
Bought it and within a week the remote control wasn’t working and keeps draining batteries like crazy.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, January 11, 2025
Hi there! Help has arrived! You can try resetting your Roku remote to ensure efficient communication between it and your Roku streaming device, which will save the battery's power. You can refer to this FAQ article for detailed instructions at https://support.roku.com/article/21303049528855 just in case you are still facing difficulty. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
on July 16, 2021
Posted by: Believe856
Got this for college. I wanted to stream Netflix and YouTube tv but sadly I am unable to stream YouTube tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It's so tiny easy to set up
on July 19, 2021
Posted by: Perryc
from Los angeles
It's so tiny it blends into the bottom of the TV perfectly you hardly notice it except for the light is on .
it looks great and sticks to the bottom edge of thetv
it looks great and sticks to the bottom edge of thetv
I would recommend this to a friend!
Written by a customer while visiting roku.com