Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
I own a now defunct Roku device- it is a doorstop
on September 3, 2024
Posted by: Fed up
from Boston
I think it is criminal how Roku can sell devices that have a life of 3-5 years before Netflix/Roku decide to move on to new software etc that isn't compatible with current devices.
Our current roku streaming system is now officially LANDFILL per a Netflix change... it is ridiculously wasteful to create products to last this short amount of time. Disgusting.
Our current roku streaming system is now officially LANDFILL per a Netflix change... it is ridiculously wasteful to create products to last this short amount of time. Disgusting.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 3, 2024
Hi there, thank you for sharing your concerns. We truly value your feedback and want to express our understanding of your frustration.
Please note that channel providers, such as Netflix, make decisions about app support. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices. At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly ten years, and we hope to continue providing your household with great streaming experiences! Thanks to loyal customers like you, we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Please note that channel providers, such as Netflix, make decisions about app support. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices. At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly ten years, and we hope to continue providing your household with great streaming experiences! Thanks to loyal customers like you, we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Very Slow and Glitchy
on June 29, 2021
Posted by: LongtimeRokuTeam
from NewYork. NY
This model may be more affordable, but as ROKU users since 2012 with multiple units, we can report it's not worth it. It's very slow and glitchy compared to the Premier or Ultra. Just pay the extra $ and get one of those. Many channels can barely work with how slow this model is.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 30, 2021
Hi Ed, thanks for your feedback! We're always looking to improve our products and will be sure to pass your comments along to the product team.
We'd like to learn more about the glitching and speed that you mentioned as this is not considered normal behavior. When you have a chance, please contact us at customer.advocate@roku.com and we will put you in contact with a member of our support team. Be sure to mention this review and your player's device ID, too.
Thanks!
Roku Customer Advocate
We'd like to learn more about the glitching and speed that you mentioned as this is not considered normal behavior. When you have a chance, please contact us at customer.advocate@roku.com and we will put you in contact with a member of our support team. Be sure to mention this review and your player's device ID, too.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
This device sucks
on October 9, 2023
Posted by: chuckl
from Pacifica, CA
Bought in December 2022 and it failed to turn on in October 2023. Buyer beware!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Chuck, we're sorry to hear about your experience and we'd like to help. It sounds like your device is still under warranty! Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Overwhelming flaw making it useless
on November 9, 2023
Posted by: KDBNash
from Nashville, TN
This device worked great for about a year. Then it stopped. Nothing will reset the device. It's stuck on the bouncing Roku logo. After a great deal of research and troubleshooting, there is nothing that can fix it. It's useless. Apparently, this is a HUGE problem with the Roku Express 4K+. DO NOT BUY!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Love it
on January 30, 2024
Posted by: Kasey
from Waynesboro Georgia
My grandson brought it for me for Christmas I love it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
All the shows and then some that I like .
on July 28, 2024
Posted by: Toddmal
from NC
I bought this a month ago, but was contemplating about getting it over a year ago . Now that I have it, I want to kick myself for all the money I wasted with local cable.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
ROKU***GREAT PRODUCT***
on September 5, 2024
Posted by: Mike B
from Winter Haven FL
We have had our Roku device fir several months now and enjoy it very much. A Spectrum tech support guy recommended it when I was having problems getting Spectrum TV app on my Amazon TV. I am OK figuring out tech stuff but not my wife. She picked right up on it and no problem navigating through it. She likes the variety of programs available. So I can highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Loves to flip out and make ypu reset out of nowher
on July 8, 2023
Posted by: Amanda
from Colorado
Make sure you have a great HDMi connector. The one that comes with it is a joke and you have messages that pop up about TV quality. Out of nowhere Roku says it's not connected and you have to reset everything. It's annoying. I'm trying to remind the age ratings. It seems that may be new. But if I can only find it again. It's nice to have one remote till it flips out than keep the other remote handy. I do like when it tells you the battery is going down before it dies.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com