Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Technical issues and no support
on November 8, 2024
Posted by: Bob27
We had a technical issue as soon as we set it uo and it turns out roku doesn't not offer support for this exact product... what a waste of money
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hello Bob, we are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Died Within Months
on November 30, 2024
Posted by: BadKitty99
from Oregon
Lasted eight months. Our first Roku last years! This one never worked as well as the original. Very disappointed; TV won't turn on at all.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, December 2, 2024
Hi there! Thanks for letting us know about this. No worries! We're here to help. To help you with this, make sure to plug the device firmly. If you are plugging the device into the TV USB port for the power source, we advise plugging it into the wall outlet. We also recommend using fresh batteries for your remote. If the issue persists, don't hesitate to contact us at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Error
on May 23, 2022
Posted by: Nothappy
from Michigan
Frequently shows error messages and to get rid of them for a while you have to unplug power cord and the HDMI cable. This is apparently an ongoing problem that is noted by users online. It would be nice if roku fixed the problem to save customers the headache of having to deal with the problem.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 1, 2022
Hi there, we're sorry to hear about your experience and we're here to help! If you're seeing an HDCP error message on screen, we have a few tips. On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options at go.roku.com/hdcp.
In the meantime, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue. As a reminder, always use the cables and adapters provided with your player when possible, as not all cables are created equally. You may also want to try using a different power source. For example, if you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We hope this helps!
Roku Customer Advocate
In the meantime, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue. As a reminder, always use the cables and adapters provided with your player when possible, as not all cables are created equally. You may also want to try using a different power source. For example, if you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Loses wi fi connection.
on February 21, 2022
Posted by: Terrible
from illinois
So i wanted to upgrade to this version-i have the basic one now.Hooked it up watching tv and loses wi fi connnection every hour a couple times.The basic one does not do this..I have hi speed wi fi and it only 1 room away so to do this is garbage.I would like to try another if it will for sure wont lose wifi.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 3, 2022
Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
This gadget is surprisingly easy to understand!
on February 3, 2023
Posted by: Anonymous
from Brooklyn, N Y
I received this as a gift, really happy with it, and would recommend it to others.!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Better than Apple TV
on February 2, 2023
Posted by: Paul27
from Denver
The Roku device certainly seems to be a better quality device than the Apple TV device. We often had problems with the Apple TV unit. It would just stop working, we would have to reboot, etc. Also, the Roku remote is easier to use than the Apple TV remote. Roku is a good value for the price.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on February 4, 2023
Posted by: Roku Tv
from Nj
Excellent products and TV.Esoecially the streamers they work well on any tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love the Microphone Option!!
on February 2, 2023
Posted by: Busymomof3
from Winfield, KS
I bought the Roku Express 4K about a month ago to upgrade and I am glad I did! I love the microphone option and the picture is crystal clear! I would recommend!!
I would recommend this to a friend!
Written by a customer while visiting roku.com