Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
I Bought Two!
on January 26, 2024
Posted by: Michele S
from Chicago
I bought one at the end of last summer to replace a Firestick remote and loved it so much I replaced the other Firestick I had. Love the ease of it and the added options it has.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Improvement
on January 30, 2024
Posted by: pferrill
from Chelsea, AL
The new remote with volume control is a welcome addition to our latest Roku
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku!
on February 23, 2024
Posted by: KS31
from CAPE CORAL, FL
Great product, love it so much I bought another one!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Makes all my regular TVs into smart TVs.
on August 4, 2024
Posted by: Gus Victory
I have 4 Roku boxes on non smart TVs.
5th TV is smart TV with Roku built in.
Use role on all 5 TVs.
One on back patio, one in living room, one in bedroom, one in garage, one in my cigar lounge.
5th TV is smart TV with Roku built in.
Use role on all 5 TVs.
One on back patio, one in living room, one in bedroom, one in garage, one in my cigar lounge.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to set up and use.
on June 25, 2021
Posted by: DisneyDee
from North Alabama
We first used Roku built into a smart TV. When that TV went out, after a few years, we bought a smart TV that didn't have a Roku built in and it was confusing to use. Trying to stream without the Roku was awful so we purchased the Roku Express 4K. It was so easy to set up and the ease of use is just amazing! Thank you Roku for a great product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works unbelievably well
on July 16, 2021
Posted by: Jazzy Jeff
from Upstate NY
So much better than previous steaming stick I used. Not even close.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
It works, but...
on January 30, 2022
Posted by: Tiberius
As with all the Roku streaming services, they do work, however, this one has a limitation that makes me wish I'd never bought it.
I watch YouTube regularly and sometimes I just want to skip forward or backward in a video to find a segment, or review something I just saw. This model will not simply scroll forward or reverse through a YT video. My older Roku models do, but this one is simply infuriating in that the fast forward and reverse on YT is only 10 seconds, then it stops. Once it stops, you have to release the button and press the button again to scroll forward or reverse again - just another 10s. I don't get it... New devices have less functionality than my 4 yr old device? Clicking through a 30 or 40 min video 10 seconds at a time? That's a lot of clicks and wasted time such that I find I use Roku less and less each day, and am using to my PC more. Maybe I can still return this device. It certainly doesn't live up to the previous models!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 31, 2022
Hi Eric, thanks for reaching out. We'd like to help!
On your Roku Express 4K+, you can use either the purple directional buttons or the fast forward/rewind buttons to move throughout the video on YouTube. A single press on either button will move the video 10 seconds at a time. To move through a large section of the video as you mentioned, you'll want to press and hold the button.
If you're still experiencing issues, we'd recommend trying the fast forward feature on other channels to see if the problem is isolated to YouTube. It may also help to uninstall and reinstall the YouTube channel.
We hope this helps!
Roku Customer Advocate
On your Roku Express 4K+, you can use either the purple directional buttons or the fast forward/rewind buttons to move throughout the video on YouTube. A single press on either button will move the video 10 seconds at a time. To move through a large section of the video as you mentioned, you'll want to press and hold the button.
If you're still experiencing issues, we'd recommend trying the fast forward feature on other channels to see if the problem is isolated to YouTube. It may also help to uninstall and reinstall the YouTube channel.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
***** if they fixed their KNOWN audio sync
on April 13, 2023
Posted by: Boondocker
from NWWI
Roku works great overall, with the exception that they really need to do something with their longstanding audio sync issues. We have four 4K+ and one streambar device and it does it on ALL of them. Only fix is to restart the device twice a day. It would make it less painful if Roku moved "RESTART DEVICE" to the quick menu!
Written by a customer while visiting roku.com