Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
on February 6, 2023
Posted by: She Tag
I brought this product 2 mos. ago and so happy I did!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Perfection
on January 26, 2024
Posted by: Anonymous
from Indianapolis, Indiana
Bought this awhile ago. Don’t even remember how long ago. Got rid of cable and put this in place…never skipped a beat. Works great. All of my apps and movies in one place. Couldn’t have asked for better.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Impressive Streaming
on July 28, 2024
Posted by: Butterfly627
from New York, NY
The Roku Express 4K+ is an impressive streaming device is compact and easy to set up. It offers an excellent value for its price. It provides 4K resolution and HDR support, delivering sharp and vibrant visuals that enhance the viewing experience.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
No Customer Support!
on October 17, 2021
Posted by: Jeanne 95
from St. Clair Shores, MI
One of the two Rokus I bought will turn on the tv but not the Roku itself unless I unplug and replug the unit in every time. I cannot find ANY customer support to help me trouble shoot - best I found was ask the community. The guidelines here instruct me not to discuss customer service, to "contact us instead." I would love to contact Roku but if there is a way, it is beyond my ability to figure it out. VERY DISAPPOINTED.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 26, 2021
Hi Jeanne, thanks for you feedback! Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no “power button” to press on or off.
This easy-to-use design prevents confusion by enabling instant access to your player any time you turn on your TV or switch from another source (e.g., cable box, Blu-ray player, gaming console).
A permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. We hope this helps.
Happy Streaming!
Roku Customer Advocate
This easy-to-use design prevents confusion by enabling instant access to your player any time you turn on your TV or switch from another source (e.g., cable box, Blu-ray player, gaming console).
A permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. We hope this helps.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on February 2, 2023
Posted by: Grassbur
from Arizona
I've used Roku for years. It's an excellent product. The Express 4K+ is an upgrade.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Turns off will not restart
on October 26, 2021
Posted by: Ken48
from Los Angeles
The new, device turns itself off, will not restart with the remote, only buy disconnecting power, none of the online support advice helped, return over-complicated, website hard to follow.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Need to reboot every single time I want to use!
on November 29, 2021
Posted by: Lollysue11
from Minneapolis, MN
I bought a Roku Express 4K+ at the beginning of November. I have not been able to have my tv remote to recognize it unless I unplug and plug back in. After that it works perfectly. I have read articles and tried different things to no avail. I am a long-time Roku user for maybe 10 years (not sure). I had a version of the Roku Ultra, but wanted to upgrade to a voice remote. Instead I have downgraded. I never experienced anything like this in all my years with the ultra, and I see many other reviews mentioning the same thing.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 3, 2021
Hi there, thanks so much for being a long-time fan of ours. This certainly isn’t the kind of experience we’d hope you would have and we are here to help.
Please check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
Please check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Only worked for a couple of days
on March 8, 2022
Posted by: Darlene
from Cumberland, MD
I bought this a couple of weeks ago and it worked for a couple of days, then when I turned the tv on one day it went back to regular streaming. When I reconnected it there was only a snowy picture on the tv. I am trying to return the product since it is a 30 day return policy and can’t fine info on hoe to return.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 9, 2022
Hi Darlene, we're sorry to hear about your troubles. Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com