Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Major glitch
on September 20, 2021
Posted by: Mltain
from Odessa, TX.
I bought this a few weeks ago and at first it worked fine, but now has developed a problem of switching to Auto-detect resolution, no matter what you have selected, which cause my TV to turn off. Switched back to my old Roku, problem solved. Give us a software update to fix this please.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 22, 2021
Hi Mark, thanks for your feedback. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Alot of Glitches
on August 31, 2021
Posted by: Gators big stick
from California
I bought this product about a week ago and this product has alot of glitches. I am a proud owner of two other Ruko Sticks and I have never had any problemng them. I recently got spectrum Cable and needed a steaming device for my Fire T.V. in the living room. So I purchased a roku 4k+, since I already had a good experience with my old roku sticks.
The day I hooked up my new Roku 4k+ it worked fine, while I continued to use it. But when I stopped using it overnight, the Roku started to glitch in the morining. A big roku sign will appear and bounce up and down. I could never make it go away. I have to unplug it for several minutes and replug it so it can work properly. I have to repeat this process every time I use it.
I really expected more from Roku, my problem is that I trusted Roku so much that I threwaway the packaging the second I opend the divice now I cant return it.
The day I hooked up my new Roku 4k+ it worked fine, while I continued to use it. But when I stopped using it overnight, the Roku started to glitch in the morining. A big roku sign will appear and bounce up and down. I could never make it go away. I have to unplug it for several minutes and replug it so it can work properly. I have to repeat this process every time I use it.
I really expected more from Roku, my problem is that I trusted Roku so much that I threwaway the packaging the second I opend the divice now I cant return it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 3, 2021
Hi there, thanks for taking a moment to share your experience with us, though we're sorry to hear about your troubles.
This is not considered normal behavior and we can see you've recently submitted a ticket working with our customer support team. Please check your email inbox for further instructions to troubleshoot the cause of this error. They'll be sure to assist you in getting up and running again!
Thank you,
Roku Customer Advocate
This is not considered normal behavior and we can see you've recently submitted a ticket working with our customer support team. Please check your email inbox for further instructions to troubleshoot the cause of this error. They'll be sure to assist you in getting up and running again!
Thank you,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Was working fine until it wasn't!
on February 16, 2022
Posted by: Italia1029
from MI, USA
I'm out of town, ready to watch my DVR shows and this pops up… "This device (Roku Express 4K+) can only access Xfinity Stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like. (Error: TVAPP-00101) Isn't the whole point of this type of app and device so you can take your channels and shows with you? Why would I want to watch a show on a 3"x4" screen when I have an 85" in front of me? Xfinity doesn't have a solution to fix this except to call Roku Support. Since I just bought the Roku Express 4K+ not to long ago and it's still under warranty, I followed their advice and went to Roku support only to get this response… "Roku Agent-assisted support is not available for your issue and/or model." What?! Really?! Unbelievable, but par for the course, two companies that are eager to sell their products to us and take our money and profit from it, but at the same time won't take responsibility when those same products prove to be inferior and fail. SHAME ON BOTH OF YOU! I do not recommend this particular Roku model, especially if you have Xfinity.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Everyday I hope and pray it works
on May 6, 2022
Posted by: Bear5150
from Minnesota
I have 2 on in my bedroom and one in the livingroom and 80% of the time it's a guessing game if it will or will not work. I've contacted support I've gone through your help list even Google searched help. I have to unplug are you ready my roku device from my TV all the cords then I have to unplug my TV from all it is hooked up to wait 5-10min sometimes longer and that's still no guarantee it has fixed the problem, not to mention I have to reset my Roku devices yes both it happens to both devices I've gone through several HDMI cords cause the one it comes with only works maybe 2 or 3 times. So in order to use either of my devices the error message keeps telling me I need a tv that support HDMI, My TV has 3 HDMI PORTS all 3 work just fine and MY BLU-RAY PLAYER work PERFECTLY and the quality of Video and Audio a million times BETTER than that of yes BOTH my ROKU devices. This is quite the pain in the "Buttocks" (I'm trying to be polite). If this is how it's got to be then I'd rather pay for CABLE SERVICE and throw away these ROKU Devices. Have to say it I fell for the hype of free tv but at what cost my SANITY??? Not sure what I'm going to do about this yet but cable is sure looking good right about now!!! SMH and it's every ROKU I've tried not just the 4k+.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 1, 2022
Hi there, we're sorry to hear about your experience and we're here to help! It sounds like you've tried some of the troubleshooting basics, which is a great place to start.
It sounds like you may be experiencing and HDCP error message. To successfully stream 4K or HDR content, all devices connected via HDMI must support HDCP 2.2. This includes your TV, an audio/video receiver (AVR), and any other devices connected in between. If even one device does not support HDCP 2.2, then the 4K or HDR movie or TV show will usually result in an HDCP error message on your TV screen.
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options at go.roku.com/hdcp. Or to learn more about HDCP 2.2 settings, visit this FAQ article: https://support.roku.com/article/230317588.
We hope this helps!
Roku Customer Advocate
It sounds like you may be experiencing and HDCP error message. To successfully stream 4K or HDR content, all devices connected via HDMI must support HDCP 2.2. This includes your TV, an audio/video receiver (AVR), and any other devices connected in between. If even one device does not support HDCP 2.2, then the 4K or HDR movie or TV show will usually result in an HDCP error message on your TV screen.
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options at go.roku.com/hdcp. Or to learn more about HDCP 2.2 settings, visit this FAQ article: https://support.roku.com/article/230317588.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use and setip
on July 23, 2022
Posted by: Jamie W
from NC
Have been using Roku players for about 8 years. This is my favorite of all the streaming players. Works really well with Hey Google
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Have to reset unit before every watch
on November 25, 2021
Posted by: Family Room
from McDonald, PA
I have to reset the unit before attempting to use it every single time I want to watch. The remote control eats batteries, I have only had my unit for a few months but I have had to change the batteries five (5) times already! Brand new, name brand batteries. The unit is always warm to the touch. Situation seems much worse since the recent OS upgrade.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 3, 2021
Hi Katie, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help. If the USB cable from your Roku player is currently connected to the USB port on your TV, we would request that you connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release.
Happy Streaming!
Roku Customer Advocate
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help. If the USB cable from your Roku player is currently connected to the USB port on your TV, we would request that you connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Worked well at first...
on March 29, 2022
Posted by: Marta128
from Chandler, AZ
I've had the Roku Express 4K+ for less than a year. It worked well at first, but in the last few months, when I switch from TV to the Roku setting, it's not there. The light goes out on the Roku Express 4k+ and I have to unplug and replug to get it to work. It's got plenty of ventilation around it, so I don't know why it keeps losing connection. I've tried to find answers on the Roku website as well as search for a phone number but haven't been successful with either.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hi Marta, we're sorry to hear about your troubles. Based on your description, it sounds like there could be an issue with the strength of your wireless connection.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Still no external memory slot?
on May 1, 2022
Posted by: Dj123
from San Francisco, ca
I love/hate my roku. It's constantly having to load channels. I want an sd slot so I can add as much memory as I see fit.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hello, thanks for taking a moment to share. Our customers' feedback is incredibly important to us. We appreciate the comments and will be sure to pass this along to the product team.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com